Summary
Overview
Work History
Education
Skills
Certification
Training Programs
Timeline
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AMIT KUMAR

Business Analyst
New Delhi,Delhi

Summary

An experienced Business Analyst with over 3 years of expertise in the banking sector, specializing in digital transformation, secured lending, customer journey optimization, product strategy development and Agile methodologies. Proven ability to manage complex projects, gather business requirements, analyze data, and collaborate with cross-functional teams to deliver innovative solutions. Adept at working with stakeholders, managing change, and ensuring successful project implementation. Proficient in JIRA |Power Bi | SQL | Visio | Azure

Overview

3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Business Analyst

Federal Bank
MUMBAI
01.2025 - Current
  • Working closely with the data analytics team to extract actionable insights from large datasets to identify major customer segmentation for working capital loans
  • Conducted requirements gathering workshops with stakeholders and defined user stories for mobile application upgrades and lending automation.
  • Facilitated Agile ceremonies such as sprint planning, daily standups, and retrospectives, ensuring that cross-functional teams delivered according to business priorities
  • Tools used: JIRA, Visio, Azure, Power BI

Business Analyst

Federal Bank
New Delhi
01.2023 - 01.2024
  • Led the upgrade of the mobile application for retail banking customers, focusing on enhancing user interface and adding new features.
  • Gathered business requirements and translated them into user stories for the Agile development team using Unified modeling principles.
  • Collaborated with UI/UX designers to ensure that the new features aligned with customer expectations and regulatory requirements.
  • Resulted in a 25% increase in app engagement and improved customer satisfaction and increase in NPS score of branches
  • Tools used: JIRA, SQL, Figma, Power BI, Azure

Business Analyst

Federal Bank
MUMBAI
01.2022 - 01.2023
  • Utilized customer and transaction data to define customer segments and improve marketing campaigns targeting high-value clients.
  • Assisted in defining the customer journey, and ensuring personalized outreach to clients, which boosted engagement rates.
  • New platform enabled branches to reach out to customers by one single click.
  • Conducted stakeholder meetings and feedback sessions to ensure that the system met the needs of both employees and customers.
  • NRI customer base in regions like Kerala and Gujarat increased by 15% within 2 years.
  • Tools used: JIRA, Visio, SQL, Azure

Education

Masters In Production Engineering -

National Institute of Technology Patna
01.2020 - 04.2022

B.Tech in Mechanical Engineering -

Dronacharya College of Engineering
GURGAON
01.2013 - 04.2017

Skills

  • Business Analysis

  • Requirements Gathering

  • Agile Methodology

  • Scrum Framework

  • Secured Lending

  • Digital Transformation

  • Change Management

  • Data Analysis

  • Insights

  • MS Office Suite

  • JIRA

  • Microsoft Visio

  • Power BI

  • SQL

  • Waterfall

  • Qualitative and Quantitative analysis

  • UAT Testing

Certification

Supply chain Analytics Essential, Rutgers the State University of New Jersey

Training Programs

  • PMP Certification, Simplilearn
  • Python Programming, Simplilearn

Timeline

Business Analyst

Federal Bank
01.2025 - Current

Business Analyst

Federal Bank
01.2023 - 01.2024

Business Analyst

Federal Bank
01.2022 - 01.2023

Masters In Production Engineering -

National Institute of Technology Patna
01.2020 - 04.2022

B.Tech in Mechanical Engineering -

Dronacharya College of Engineering
01.2013 - 04.2017

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AMIT KUMARBusiness Analyst