AMIT KUMAR

Led client onboarding to ensure precise sales execution.

Conducted compliance due diligence to minimize money laundering risks.

Managed foreign exchange operations, overseeing full payment processing.

Advocated for new technologies and contracts, supporting post-sales success.

Resolved client complaints efficiently, boosting customer satisfaction.

Managed refunds, facilitated credit card payments, and initiated direct debits during cooling-off period.

Outlined consequences of delayed payments, emphasizing late fees and interest charges.

Maintained compliance with relevant consumer protection and debt collection laws.

Educated customers on effective debt management for improved credit health.

Promoted latest technologies and contracts, ensuring strong post-sales support.

Supervised compliant handling procedures and account retention initiatives.

• Promoted and sold HP TouchSmart computers, printers, laptops, antivirus solutions, and warranty services.
• Optimized client system performance through effective technical support and software security implementations.
• Set up and configured hardware, software, networks, and peripherals based on client requirements.
• Partnered with cross-departmental teams to swiftly address complex technical challenges.

• Ensured high standards of customer service for Sky UK clients through effective query and technical support management.
• Identified process inefficiencies and recommended enhancements to improve operational effectiveness.
• Conducted root cause analysis on recurring issues, monitoring implementation of action plans for top monthly defects.
• Collaborated with senior management to enhance customer viewing experience.
• Sold premium subscriptions and annual maintenance contracts, driving revenue growth.

• Conducted audits of customer matrimonial profiles on Shaadi.com to verify guideline compliance pre-publication.
• Enhanced user experience by assisting users with website navigation and functionality.
• Drove sales growth by promoting and selling premium membership plans to potential clients.
• Resolved client complaints efficiently, ensuring high levels of customer satisfaction reflected in Net Promoter Scores (NPS).