Amit Kumar
Gurugram
Summary
Accounts receivable manager with 15 years of experience in cash, credit, risk assessment and dispute resolution. Expertise in optimizing cash flow and enhancing financial performance through cross-departmental collaboration. Proven ability to drive initiatives that align with organizational financial goals while implementing innovative processes and evaluating employee performance.
Overview
15
15
years of professional experience
Work History
Manager- Account Receivables
Johnson's Controls India Pvt. Ltd
10.2022 - Current
- Managing Service Hold and Credit Hold accounts with top priority to minimize risk and reduce delays, ensuring smooth financial operations and timely resolutions.
- Handling disputes raised by customers or internal departments, providing timely resolutions (e.g., Early Billing, Wrong Customer, Invoice Backups, Pricing Issues, PO Issues, Cancellations).
- Overseeing the management of various past due buckets (360+, 90+, 60+, and 30+ days overdue).
- Actively participating in monthly/weekly meetings to review accounts receivable collections and drive actions to resolve open items.
- Contributing to achieving KPIs, including accounts receivable and cash flow goals for the region.
- Managing billing inquiries, including portal issues and invoice modifications.
- Identified unauthorized charges, approved exemptions and credits, and managed compliance with tax regulations and duplicate charge issues.
- Participating in process improvement initiatives to enhance cash flow performance and provide actionable insights.
- Driving cross-department collaboration to improve operational efficiency and reduce process gaps.
- Supporting the development of policies and procedures to ensure compliance with regulatory and legal requirements.
- Assisting in identifying potential risks and opportunities for improvement.
- Supported finance operations by facilitating communication regarding invoicing, collections, and cash applications.
- Led team to achieve objectives and maintain optimal performance through effective collaboration and continuous improvement initiatives.
Process Lead
Sureminds Solutions Pvt Ltd
03.2022 - 09.2022
- Managed collection processes, facilitated early-stage customer service, and escalated customer complaints to ensure timely resolution.
- Analyzing aging debt reports, initiating and receiving calls from customers to resolve overdue accounts.
- Supporting other finance operations by exchanging information with customers regarding invoicing, collections, and cash applications.
- Maintained call logs and tracked expected payment dates, proactively contacted customers on non-due invoices to encourage timely payments.
- Coordinating with customers and the Cash Application team for accurate remittance advice.
- Supported business by resolving customer disputes, researching cases, and addressing invoicing issues to minimize delinquent payments.
- Reviewing and managing outstanding accounts receivable through internal AR meetings.
- Conducting account reconciliations, following up with the sales team, and requesting updates from the customer master team.
- Managing and processing adjustments, promises to pay, deductions, payment plans, and write-offs.
Assistant Manager
Genpact India Pvt Ltd.
01.2020 - 02.2022
- Lead a team of 10 members, ensuring performance meets KPIs, KRAs, SLAs, and customer service standards.
- Managed high-dollar portfolios and non-performing accounts (NPAs), resolving past-due items to enhance cash flow.
- Oversee credit management and service holds, ensuring proper allocation and timely account resolution.
- Coordinated with internal/external stakeholders for process updates and resolved customer disputes in a timely manner.
- Monitor billing escalations, unauthorized charges, and pricing issues, ensuring proper adjustments and escalations.
- Conducted quality monitoring, provided feedback and training to team members, and resolved issues with other departments, including chargebacks.
- Lead vendor meetings, track project progress, and ensure effective handling of adjustments, write-offs, and recovered amounts.
- Audit system reports for accuracy, ensuring data integrity and proper dispute management.
Process Specialist (SME)
Infosys BPM Ltd
08.2012 - 01.2020
- Successfully supervised a team of 7 people, setting targets and collection strategies at the beginning of each month.
- Led cash calls regularly, driving the closure of all open issues and ensuring effective communication with internal/external stakeholders.
- Establish relationships with key stakeholders, providing regular updates to resolve complex operational issues.
- Prepared dashboards and KPIs, tracking performance and providing regular updates on adjustments, re-bills, losses, write-offs, and recovered amounts.
- Oversaw vendor payments for timely processing, contributing to daily productivity goals and seamless business operations.
- Executed manual cash posting and adjusted invoices, resolving excess and duplicate payments.
- Ensured smooth operations and accurate financial transactions in Brown Brothers Harriman Banking Process.
- Coordinated with research team leadership on data quality sprints to improve data completeness and quality.
Process Executive
IBM Daksh BPO LTD
11.2010 - 02.2012
- Efficiently manage payment and cash processes in strict compliance with booking center regulations, ensuring smooth operations.
- Oversee overpayment/underpayment transactions, ensuring precise payment amounts are processed promptly.
- Expertly handle manual cash posting, addressing excess and duplicate payments to maintain financial accuracy.
- Led invoice adjustments, prepared and issued debit/credit memos to ensure accurate billing and transaction corrections.
- Proactively escalate and resolve pending open items with clients, ensuring timely issue resolution through direct communication.
- Delivered detailed weekly and monthly performance reports for clients, highlighting key insights on progress and outcomes.
- Review and maintain performance dashboards, tracking key metrics to drive team and individual success.
- Update and manage SOPs to reflect process improvements and ensure operational efficiency.
- Provided guidance and support to team, resolving queries and offering strategic solutions to enhance performance.
Education
MBA - Finance And Marketing
Uttarakhand Technical University
Dehradun06-2010
B.Com - Pass
CCS University
Meerut06-2008
Senior Secondary -
Guru Nanak Inter College
Saharanpur, U.P.06-2005
Higher Secondary -
Guru Nanak Inter College
Saharanpur, U.P.06-2003
Skills
- Accounts receivable
- Credit risk assessment
- Credit review
- Cash Flow Optimization
- Financial reporting
- Dispute resolution
- SLA/TAT Management
- Accounts receivable
- Process improvement
- Stakeholder Management
- Cross-departmental
- Team Leadership
- Analytical Thinking
- Contract management
- Project management
Languages
- English
- Hindi
Awards Recognitions
- Achieved 100% accuracy for three consecutive months.
- Recognized as the best performer by the client.
- Received customer award for leading timely and accurate quarterly Cash reconciliation submissions.
- Awarded "Star of the Month' and "Mountain Movers" award for outstanding performance.
Personal Information
- Location Preference: Delhi / NCR
- Date of Birth: 03/June/87
- Nationality: Indian
Timeline
Manager- Account Receivables
Johnson's Controls India Pvt. Ltd
10.2022 - Current
Process Lead
Sureminds Solutions Pvt Ltd
03.2022 - 09.2022
Assistant Manager
Genpact India Pvt Ltd.
01.2020 - 02.2022
Process Specialist (SME)
Infosys BPM Ltd
08.2012 - 01.2020
Process Executive
IBM Daksh BPO LTD
11.2010 - 02.2012
MBA - Finance And Marketing
Uttarakhand Technical University
B.Com - Pass
CCS University
Senior Secondary -
Guru Nanak Inter College
Higher Secondary -
Guru Nanak Inter College