Amit Kumar
Window and Cloud Engg
Jagadhari,HR
Summary
Results-driven Senior System Engineer specializing in cloud infrastructure management and Active Directory. Automated processes using Terraform, significantly enhancing operational efficiency. Optimized environments across Azure and AWS, focusing on proactive maintenance and workload migration to support client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Ahead India Pvt Ltd
Gurugram
02.2024 - Current
- Managed infrastructure support for over 100 customers across Windows Server, Active Directory, and cloud environments.
- Administered and troubleshot Windows Server infrastructure, ensuring the health of Active Directory and DNS services.
- Configured and supported PKI services, including certificate issuance, renewal, and troubleshooting authentication issues.
- Maintained Hyper-V virtualization platforms and Windows Failover Clusters for high availability and disaster recovery.
- Managed cloud resources in Microsoft Azure and AWS, including VMs, storage accounts, and IAM access management.
- Utilized Azure services to optimize customer environments, focusing on virtual machines and backup solutions.
- Supported AWS infrastructure by configuring EC2, VPC, EBS, S3, CloudWatch, and load balancers.
- Automated infrastructure provisioning using Terraform to streamline resource management and reduce manual tasks.
Windows Administration
BrandMuscle India Pvt Ltd
02.2022 - 02.2024
- Collaborated with IT managers to plan and implement system and server upgrades.
- Performing InPlace Upgrade of Windows Server.
- Assessing the stability, security, and scalability of installed Windows systems.
- Performing upgrade of Windows AD Server, DHCP servers.
- Delivered technical support to staff and back-end system users, ensuring smooth operations.
- Troubleshooting system and server errors.
- Implement Single Sign on with Various Application using Azure Active Directory Using SAML.
- Reviewing system error logs and user-reported errors.
- Maintain Active Directory and virtual servers.
- Build and configure Windows and VMware servers.
- Maintain Active Directory and virtual servers.
- Design, maintain, and troubleshoot Active Directory group policies, login scripts, DNS and DHCP.
- Build and configure Windows and VMware servers.
- Apply OS patches and upgrades on a regular basis using WSUS server, and resolve any issues that occur.
- Upgraded administrative tools and utilities to improve functionality.
- Participate in on-call escalation rotations for 24x7x365 support; evening, overnight, and weekend, holiday and on-call work may be required.
- Administered Microsoft Intune and created new compliance and configuration profiles.
- Hands-on Experience in Azure Development, worked on App Service, Azure VM, Azure SQL Server, Storage account, Azure Site Recovery, Key vault.
- Hands-on Experience in Migrating the Workload from Different Cloud like Azure and Oracle.
- Conducted regular reviews of roles to maintain limited access to Azure resources.
- Creating Custom roles within Azure as per the requirement.
- Handled issues related to IIS web server functionality and performance.
- Manage user accounts, licenses, and permissions in accordance with company policies in office 365.
- Managed user access by implementing role-based permissions and monitoring access controls.
- Administration of office 365 admin center and resolve issues occurring.
- Creating and managing transport rules in exchange online.
Senior Engg.
Srijan Spectrum India Pvt Ltd
02.2021 - 02.2022
- Deep Knowledge and Understanding of Wintel Platform and Windows Server Networking Infrastructure (Domain, DNS, DHCP) and provide L2 support to customer related to that technology.
- Installation configuration, Maintenance and Planning of AD, DNS DHCP Server.
- Supported DFS-related issues, including setup and configuration of DFS, enhancing data availability and reliability.
- Providing the Support related to Active directory Domain Controller Varies from Windows Server 2008, Window server 2012, Window server 2016, Window server 2019.
- Assisted customers in migrating domain controllers from Windows Server 2008 to 2012, 2016, and 2019, ensuring seamless transition and minimal downtime.
- Assisted customers in upgrading the Domain Functional Level (DFL) and Forest Functional Level (FFL), ensuring compatibility and optimal performance.
- Guided customers in migrating from File Replication Service (FRS) to Distributed File System Replication (DFSR), ensuring data integrity during the transition.
- Troubleshoot Authentication (Kerberos, NTLM) related problem in active Directory.
- Assisted customers in troubleshooting Active Directory replication issues, identifying and resolving connectivity problems.
- Facilitated troubleshooting of account lockout issues, resolving user access problems efficiently.
- Supported customers in troubleshooting Group Policy issues, ensuring proper application of policies across their network.
- Working with ticketing tools and handling Severity A, B, C Ticket, Setup meeting and provide appropriate solution to the customer within the defined SLA time.
- Perform the troubleshooting related to DFSR issue.
- Working and troubleshooting Window Networking Protocol Like TCP/IP, SMB with Networking Monitoring tools (Microsoft Network Traces, Wireshark).
- Assisted in troubleshooting Active Directory trust relationships, ensuring reliable access between domains.
System Administrator
JasmerPack Limited
11.2016 - 02.2021
- Active Directory - User Management.
- Creation of users in Active Directory, Password reset & Account unlock of users.
- User administration (setup & maintaining accounts), Maintaining system, Maintaining Software Licensing, Resolution of call within SLA, Installing & upgrading latest software through management console.
- Patching windows servers.
- Proactive maintenance.
- Maintaining backup for windows servers.
- Managing the Server health using ILO.
- Managing VPN Connectivity between Different sites.
- Managed VMs on Hyper-V to ensure optimal performance and resource allocation.
- Setup Hybrid Environment Between On premise Exchange and Exchange Online.
- Manage Mail Flow Between On premise and Exchange Online.
- Migrate Mail Box Between On premise and Exchange Online.
- Installation and Configuration of Exchange Server 2016.
- Backup and restore Exchange Mailbox database using windows server backup utility.
- Recovery database for mailbox recovery.
- Installation and Configuration of the SQL server.
- Making Maintenance plan for the backup of the SQL Database and restore them.
- Configuring and managing Database availability Group.
- Upgraded firmware on FortiGate Firewall to enhance security and functionality.
- Verify that peripherals are working properly, quickly arrange repair for hardware in occasion of hardware failure, and Monitor system performance.
- Troubleshooting Desktop/Outlook client/LAN issues for end users.
- Desktop, Outlook and Printer Troubleshooting.
- Managing User Right on ERP (Microsoft Dynamic Nav).
- Monthly Check up of Server Hardware.
- Created and restored system images for efficient recovery processes.
- Taking BareMetal Backup of Server.
- Managing EC2 Instance on The AWS Cloud.
- Performed AD migration based on specified requirements.
- Creating Trust Between the Different domain and manage the trust.
- Managed DNS server configuration to ensure reliable domain name resolution.
- Configured DHCP server settings to facilitate automatic IP address assignment.
- Customizing and developing the image file Using WDS.
- Managing EC2 Instance on The AWS Cloud.
- Done AD Migration according to Requirement.
- Creating Trust Between the Different domain and manage the trust.
Desktop Support Engineer
Progressive Info vision Pvt Limited
03.2015 - 03.2016
- Resolved issues within assigned SLA for tickets.
- Provided technical support to users by remotely accessing their systems.
- Installed and configured various applications and software for user systems.
- Installation and troubleshooting of Network printer and scanner into the user system.
- Configuration of Lotus note client in the user system.
- Gained experience using ticketing tool for issue tracking.
Education
B.Tech - Computer Science
Kuk University
01-2019
Diploma In Computer Science Engg - Computer Science Engg
Seth Jai Parkash PolyTechnic
Damla,Haryana01-2014
10th -
S.D Senior Secondary School
Jagadhri,Haryana01-2011
Skills
- Azure administration
- Azure active directory integration
- Microsoft Azure services
- Azure SSO
- Cloud infrastructure management
- Terraform automation
- Kubernetes orchestration
- Active directory management
- Office 365 administration
- Windows server management
- VMware virtualization
- Hyper-V management
- Windows support (7, 8, 10)
- Microsoft IIS administration
Accomplishments
- Got scholarship from college of top 10 in Seth jai Parkash College.
- Got 2nd Position in matric class at Distt. Level.
Personal Information
Date of Birth: 05/03/96
Hobbies and Interests
- Reading Blogs
- Listening Music
- Watching Technical Videos
Disclaimer
I hereby declare that all the particulars and information furnished in this resume are complete, up-to-date and true to the best of my knowledge and belief.
Languages
- English
- Hindi
- English
Certification
- Azure Administrator AZ-104
- AWS Cloud Architect Associate SAA-C003
- Administering Windows Server Hybrid Core Infrastructure (AZ-800)
Timeline
Senior System Engineer
Ahead India Pvt Ltd
02.2024 - Current
Windows Administration
BrandMuscle India Pvt Ltd
02.2022 - 02.2024
Senior Engg.
Srijan Spectrum India Pvt Ltd
02.2021 - 02.2022
System Administrator
JasmerPack Limited
11.2016 - 02.2021
Desktop Support Engineer
Progressive Info vision Pvt Limited
03.2015 - 03.2016
B.Tech - Computer Science
Kuk University
Diploma In Computer Science Engg - Computer Science Engg
Seth Jai Parkash PolyTechnic
10th -
S.D Senior Secondary School