AMIT KUMAR
Delhi
Summary
Over 11 years of experience in IT procurement and vendor management, specializing in ERP systems including Microsoft Navision 2016 and SAP HANA. Proven expertise in IT budgeting, system audits, and operations management, including helpdesk support and troubleshooting. Skilled in team management and administration of Office 365, with a focus on enhancing operational efficiency. Experienced in implementing and managing CCTV and video conferencing solutions to improve communication and security.
Overview
14
14
years of professional experience
Work History
Associate Manager
Evalueserve.com
05.2025 - 04.2026
- IT Procurement Strategy
- Vendor Management
- Contract Negotiation
- New Request for Proposal
- Asset Management
- ERP and Procurement Software (e.g., SAP HANA, Microsoft Navision 2016)
- Supported day-to-day ERP issues to ensure operational continuity.
- Testing and Run all Implementation Points on UAT server before live on main project.
- Set up new number series for new financial year for PR number, PO Number and VPS number.
- Setup new user in ERP and assign right as per request from approval.
- Reset the ERP user's Id password as per user request.
- Coordination with multiple teams for Automation in ERP for manual work.
- Provided training on generating reports through ERP, including PO dumps, audit trail reports, finance reports, and SCM reports.
- PR Creation, PO Creation.
- VPS creation and submission.
- GRN and MRN creation.
- Delivered ERP PR creation training to new users for effective system utilisation.
- ERP PO Creation Training gives to new User.
- GRN and MRN creation Training is given to new users.
- Installation, configuration, maintenance, and troubleshooting of Windows operating systems including Windows XP, Windows 7, Windows 8, Windows 10, and Windows 11.
- Expertise in computer assembling, hardware upgrades, preventive maintenance, and hardware troubleshooting.
- Experience in managing EPBX, PRI, and ILL services.
- Skilled in Windows maintenance, dual boot configuration, OS upgrades, and system updates.
- Proficient in Microsoft Outlook configuration, backup & restore, and troubleshooting.
- Strong knowledge of disk management, partition creation, and storage management.
- Installation and troubleshooting of printers, scanners, and peripheral devices.
- Antivirus installation, updates, virus protection, and endpoint security management.
- Hands-on experience in troubleshooting hardware, operating systems, and desktop support issues.
- Basic networking skills including TCP/IP configuration, mapped drives, data sharing, internet troubleshooting, and domain environment support.
- Experience in configuring and troubleshooting remote desktop, remote assistance, VNC, and TeamViewer.
- Wireless networking setup and maintenance, including access point configuration and wireless security implementation.
- User profile backup and restore, folder/device/printer sharing, and thin client system installation.
- Knowledge of Microsoft Active Directory administration and server maintenance.
- Experience in regular server patch updates, antivirus server management, and data backup management.
- Administration and support of Microsoft Office 365 application suite.
- New user account creation and license management (addition/deletion).
- Office 365 backup management and troubleshooting of Office applications.
- Configuration and maintenance of wireless access points and wireless LAN devices.
- Implementation of wireless network security and internet connectivity solutions.
- Networking support in domain environments, including troubleshooting and maintenance.
- Hardware installation, maintenance, and network troubleshooting.
- IT asset auditing and inventory management for desktops, laptops, printers, monitors, servers, UPS units, networking equipment, and storage devices.
- Management and tracking of software assets including AutoCAD, Global Mapper, Tally, and other business applications.
Suzuki Motorcycle Pvt Ltd.
03.2024 - 04.2025
- PO Creation.
- SES Creation
- MRN Creation
- GRN Creation
- PO Creation Training with all users (New and Old)
- SES Creation Training with all users (New and Old)
- GRN and MRN Creation Training with all users (New and Old)
- Support with SAP day to day issues.
- Assign user rights as per request.
- Resets Password as per request
- Create the Number series for PR, NFA, PO, SES and GRM & MRN for new financial year.
- Implementation support with SAP Team.
- I have been actively involved in the SAP implementation process, collaborating with the SAP team across multiple modules such as Finance, SCM, and Dealer Management.
- Additionally, I have conducted SAP HANA training sessions for various departmental users, covering processes like Purchase Order (PO) creation, Service Entry Sheet preparation, and GRN/MRN management.
- Troubleshooting of day-to-day issues of user like correction Purchase Order (PO) creation, Service Entry Sheet preparation, and GRN/MRN.
- I have also supported the IT Security team in achieving ISO 27001 certification by coordinating with multiple departments to collect and compile the required information.
- IT audit done with internal and external auditors.
Juniper Green Energy Pvt. Ltd
09.2019 - 03.2024
- Create all Indent
- Create all NFA
- Create all PO
- Post all GRN
- Create all VPS.
- Asset inventory management
- Payment Follow up day to day with accounts for all Vendor
- ERP Navigation Work
- ERP Support
- ERP Navigation Software Support.
- Operations/Project Management
- ERP Applications Installation on all Employees System.
- Testing and Run all Implement Points on UAT server before live on main project.
- Applications Troubleshooting & Testing Client Relations.
- Hardware & Software Troubleshooting.
- Solutions Assessment & Configuration.
- Team Coordination with ERP Software Vendor Team.
- Perform user requested job like reopening PO, PO short close, short close of Indent and NFA line.
- Setup new user in ERP and assign all right in particular companies.
- Provide training of ERP to new user or for new function.
- Setup new company by entering company details by received data CS team.
- Troubleshooting of day-to-day issues of user like correction of Indent, NFA, PO, VPS and GRN.
- Reset the ERP user's Id password as per user request.
Weblink.In Pvt. Ltd
11.2015 - 10.2019
- TECHNICAL SUPPORT SKILLS
- OS installation: - Win XP, Windows 7, windows 8, windows 10, windows 11.
- Assembling, hardware up gradation troubleshooting.
- Windows maintenance, dual booting, upgrade & update the windows.
- MS outlook configuration, Outlook backup & restore and troubleshooting.
- Disk Management, partitions.
- Printer installation and troubleshooting.
- Antivirus update & virus protection.
- Scanner configuration & troubleshooting.
- Troubleshooting of hardware and O/S.
- Basic Networking, Map drive, Data sharing.
- TCP/IP Configuration, Internet Maintenance.
- Data Cards configure and troubleshooting.
- Remote desktop and Remote assistance.
- Wireless Networking, Networking in Domain environment.
- VNC Configuration and team viewer configuration.
- User Profiles Backup and Restore.
- Sharing folder, sharing device & Printer.
Technical Associate
Shriram Value Service Ltd
07.2013 - 11.2015
- I have handled more than 25 Branches in all shriram groups companies as Technical Associate.
- To handle all hardware and software related issues.
- As per requirement I need to visit in all branches to resolve all hardware and software issues.
- Handling all the troubleshooting related to Desktop and firewall, all printers and scanners, some software installation.
- Shriram Value service is a IT company and working with many part of Shriram groups Like as Shriram Transport Ltd, Shriram Automall Ltd, Shriram Fortune Ltd etc.
- Handling all Agent code updation.
- Handling all Printing Life and Investment.
Technical Head cum Team Leader
CREATOR SOFT SOLUTION Pvt Ltd
10.2012 - 06.2013
- Handled all NPR and UIDAI hardware and software issues.
- Maintain the everyday backup and all EOD backup update on the UIDAI online portal.
- NPR is a (national population register) & UIDAI is a government project these working for population registers and generate aadhar card for every people in Chandigarh City.
Education
MCA -
DCMT
Dehradun01-2012
BCA -
DCMT
Dehradun01-2009
Intermediate -
A.H.P inter college
UP01-2005
High school -
A.H.P inters college
UP01-2003
Skills
- Microsoft Active Directory
- Microsoft Office 365 application suite
- Office 365 application Troubleshooting
- Office 365 Backups
- Telephony Systems
- Telecom Services
- Internet Services
- Antivirus Server
- Manage data backups
- Remote desktop
- Remote assistance
- Troubleshooting
- Windows maintenance
- Regular Patch update
- Periodic maintenance
- OS installation
- Peripheral Setup
- Hardware Installation
- Hardware upgrading
- Document Management
- Printer installation
- Network Mapping
- Basic Networking
- Peer to peer
- Internet System Maintenance
- Data card configuration
- TCP/IP Configuration
- Internet Maintenance
- Data Cards configuration
- Disk Management
- Remote Access Setup
- Remote Support Tools
- Data Protection Strategies
- Data Recovery Techniques
- File Sharing Solutions
- Device Integration
- VNC Configuration
- System Optimisation
- User Profiles Backup
- Security Infrastructure
- Data Management
- Office 365 suite
- Dual booting
- Software Licensing
- License Management
- EPBX
- Cloud Application Support
- Network Configuration
- Thin Client Management
- Wireless Security
- Wireless Connectivity
- System Assembly
- System Maintenance
- Collaborative Networking
Languages
Hindi
English
Personal Information
- Father's Name: Shri Rajkumar
- Mother's Name: Smt. BeBee
Training
- 6 weeks, Training in B.S.N.L.Dehradun, 2011
- 6 months, Training in PHP for online shopping, 2012
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Associate Manager
Evalueserve.com
05.2025 - 04.2026
Suzuki Motorcycle Pvt Ltd.
03.2024 - 04.2025
Juniper Green Energy Pvt. Ltd
09.2019 - 03.2024
Weblink.In Pvt. Ltd
11.2015 - 10.2019
Technical Associate
Shriram Value Service Ltd
07.2013 - 11.2015
Technical Head cum Team Leader
CREATOR SOFT SOLUTION Pvt Ltd
10.2012 - 06.2013
MCA -
DCMT
BCA -
DCMT
Intermediate -
A.H.P inter college
High school -
A.H.P inters college