Amit Kumar

• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Performed monthly compliance checks.
• Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
• Managed inbound and outbound logistics processes, ensuring adherence to TAT and SLA.
• Optimized inventory management and maintained hygiene standards.
• Led a team of 60+ staff, ensuring timely dispatch and delivery of shipments.
• Achieved 100% clearance of 3000+ shipments during peak times.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Met department budgets by monitoring and reporting on office expenses.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Engaged employees in business processes with positive motivational techniques.
• Managed inbound and outbound logistics processes, ensuring adherence to TAT and SLA.
• Optimized inventory management and maintained hygiene standards.
• Led a team of 60+ staff, ensuring timely dispatch and delivery of shipments.
• Achieved 100% clearance of 3000+ shipments during peak times.

• Deal with Flipkart delivery shipments
• Daily performance 80%+
• Maximum shipment handling all over Lucknow location and delivery without any escalation on daily basis.

Working as a vendor with FedEx Corp. we perform delivery in domestic and International shipments at Lucknow, Barabanki and Varanasi Location with 90%+ success rate.