Amit Kumar
Senior Engineer
New Delhi,Delhi
Summary
Dedicated Technical Support Engineer with extensive experience in providing top-notch technical assistance and support. Skilled in troubleshooting and resolving complex software, and network issues. Expertise in User Access Management and Active Directory at L1, with a proven track record of managing user accounts, permissions, and access control efficiently. Adept at implementing security policies, performing password management, and conducting user provisioning and de-provisioning. Strong communicator and team player, committed to delivering exceptional support and improving system efficiency. Passionate about continuous learning and enhancing technical skills to meet evolving industry standards.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Engineer
Home Credit India Pvt. Limited
2023.08 - Current
- User Account Management:Create, modify, and disable user accounts in Active Directory.
Manage user permissions and access rights based on organizational policies.
Ensure proper user provisioning and de-provisioning processes.
- Password Management:Assist users with password resets and unlocks.
Implement password policies and ensure compliance.
- Access Control:Maintain and update access control lists (ACLs).
Ensure appropriate access levels for users based on their roles and responsibilities.
- Group Policy Management:Assist in creation and management of Group Policies.
Apply Group Policy Objects (GPOs) to manage user and computer settings.
- Security and Compliance:Monitor and report on security incidents related to user access.
Ensure compliance with security policies and procedures.
Conduct periodic audits of user accounts and access levels.
- Troubleshooting and Support:Provide first-level support for issues related to user access and Active Directory.
Troubleshoot and resolve access-related issues in a timely manner.
- Documentation and Reporting:Maintain accurate and up-to-date documentation of user access management processes.
Generate and analyze reports on user access and security.
- Collaboration and Communication:Work closely with other IT teams to ensure seamless user access management.
Communicate effectively with users to address access issues and provide guidance.
- Training and Awareness:Assist in training users on access management policies and best practices.
Promote awareness of security policies and procedures among users.
- Continuous Improvement:Identify opportunities for improving user access management processes.
Participate in projects and initiatives to enhance security and efficiency.
Technical Support Professional (International)
Majorel
2020.10 - 2023.05
- Responsible for providing Technical support for Backup and restore issues for Acronis backup solutions ( Local, NAS, RAID, Cloud)
- Ability to monitor, manage and troubleshooting remote client Backups
- Working on Deploying, Activation, Initial Setup services
- Working on Scheduling, Backup schemes, Notifications for backup operation, Excluding items from backup, Image creation mode, Backup protection, Online backup protection, Pre/Post commands for backup, Backup splitting, Backup validation, Selecting a data center for backup, Wi-Fi networks for backup to Acronis Cloud
- Focused on getting VSat and WOF (Wall of Fame) from customers on case closures
- Interact with various departments to analyze and resolve problems
- Restore and disk cloning issues.(Even on bare metal machines)
- Creating Jira tasks and timely follow up
- Develop documentation regarding installation, upgrades, support, and compatibility issues in Salesforce
- Stay abreast of the latest changes, trends and technological advancements in the industry (Security, Cloud, Storage)
- Answer all queries and provide excellent service in a timely and efficient manner
- Provide problem analysis and resolve client issues with the available tools.
Tendering Engineer
Argus Maintenance and Services
2019.02 - 2020.04
- Studying and analyzing the technical stability of new products as per the tender/user requirements
- Handling the technical compliance of the products for tender enquiry
- Organizing inspection and testing of new equipment on receipt
- Organizing training on new and existing products for the sales and technical team
- Periodic health check-up and maintenance of the existing products to ensure proper working
- Onsite field technical demonstration of products, preparation of the technical catalogue and promotional items
- Supporting the sales team for product presentation
- Handling the customer complaint & repairing of products directly or with external support
- Dealing with labs for testing the technical compliance of our products for tender enquiry
- Drafting the reply for OEM communication on technical aspects of products and if required direct communication with OEM
- Organizing all the equipment's, arranging technical brochures, and coordinating with sales during the participation with OEM.
Data Recovery Associate/ Technical Support Engineer
Stellar Data Recovery
2017.09 - 2018.11
- Initial point of contact for customers via telephone, email or livechat to provide technical Support
- Worked for Windows Data Recovery, Mac Data Recovery, Photo Recovery, iPhone Recovery, Exchange Repair, Outlook PST repair, Active Directory repair
- Running file by file and sector by sector scans to discovers the metadata about the file
- Running Deep scan in case the metadata in the master file table is missing or corrupt
- Worked for Installation
- Activation via remote (Team viewer, Any desk)
- Getting reviewed on Google and Trust Pilot from customers
- Helping customer for uploading logs to FTP server for L2 & L3 for further investigations
- Creating and Submitting KB article every month for customer support
- Promptly asking customers for license upgrade.
Technical Support Engineer
Sony India Pvt. Ltd
2016.01 - 2017.02
- Interact with the customers all across India over Phone calls, Email& Chats
- Diagnose the problems based on the complaints of our customerswho use very high end audio/video equipment such as Blu ray home theater system, Hi res audio system, headphones etc
- Troubleshoot the problems based on the training provided
- Coordinate with internal departments to resolve issues
- Taking Complains for Service request to home call
- Working as on-call person who has to work on escalated issues,rerun the issues and fix them till the root cause
- Punching the calls in software
- Provide hands On Training of new product of Sony to teammates.
Education
Bachelors of Technology -
2011.01 - 2015.04
All India Senior Secondary Examination - undefined
2011.01 - 2011.04
All India Secondary Examination - undefined
2009.01 - 2009.04
Skills
Stellar Data Recovery
Windows Data Recovery
Outlook PST repair
Active Directory repair
CCNA Routing & Switching
Certification
Introduction Azure Backups, UC85a2330f-ebbe-487c8cb90373e28879de
Personal Information
- Father's Name: Surendra Singh
- Mother's Name: Sangeeta Singh
- Date of Birth: 07/10/93
- Gender: Male
- Nationality: Indian
Languages
English
Hindi
Projects
NCHP, BMD, TMD, PAM, MPD, NATIONAL THERMAL POWER CORPORATION LTD, Thorough study of functionality and maintenance of NCHP, BMD, TMD, PAM, MPD units Automatic Room Light Controller, Industrial Training, Industrial Training on Automatic Room Light Controller
Disclaimer
I hereby declare that the above details are true to the best of my knowledge and that I'll do my best for the good of the organization.
Timeline
Senior Engineer
Home Credit India Pvt. Limited
2023.08 - Current
Technical Support Professional (International)
Majorel
2020.10 - 2023.05
Tendering Engineer
Argus Maintenance and Services
2019.02 - 2020.04
Data Recovery Associate/ Technical Support Engineer
Stellar Data Recovery
2017.09 - 2018.11
Technical Support Engineer
Sony India Pvt. Ltd
2016.01 - 2017.02
Bachelors of Technology -
2011.01 - 2015.04
All India Senior Secondary Examination - undefined
2011.01 - 2011.04
All India Secondary Examination - undefined
2009.01 - 2009.04
Introduction Azure Backups, UC85a2330f-ebbe-487c8cb90373e28879de
Acronis Tech Foundation, 04/19/23
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