Amit Kumar
Vice President - Employee Experience Technology
Gurugram
Summary
Results-driven executive with 25 years of experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Extensive experience in IT Leadership, Workspace services, Offshore Delivery, and Transition & Transformation Management. Experience in managing Technology Infrastructure spread across globe with large size workstations & server setup.
Overview
25
25
years of professional experience
Work History
Vice President – Technology Manager
BA Continuum India (Bank of America)
05.2009 - Current
- Leading deployment and maintenance operations, supporting software deployment activities for business applications and security patches to enterprise workstations (laptops, desktops, HVDs) for different lines of business.
- Managing compliance and oversight to ensure the workstation environment is appropriately patched to meet Global Information Security (GIS) standards.
- Partnered in strategic projects for cloud-based virtual infrastructure operations and user support.
- Led the deployment of MS Teams and OneDrive.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
- Established a culture of continuous improvement within the IT department by encouraging innovation, collaboration, and professional development.
Team Lead
Fidelity Business Services India Pvt. Ltd.
11.2003 - 05.2009
- Transition a key application packaging and virtualization function from the US to India.
- Hired a team and established a fully functional application packaging function in India.
Engineer- Customer Services
CMC Ltd.
12.2000 - 11.2003
- Extensive experience in managing an outlocation supporting domestic clients in Railways, Steel, Oil & Ordnance factories.
- Hands on expertise in supporting the Desktop infrastructure, Unix & Windows Servers & networking.
Education
Site Reliability Engineering Foundation Cert. -
DevOps Institute
05-2021
ITIL v4 foundation -
PeopleCert
10-2019
BE - Electronics & Communication Engineering
Punjab Technical University
05-2000
Skills
- Strategic program execution
- Operational service delivery
- End-user technology proficiency
- Engineering operations
- Infrastructure oversight
- Software release management
- Continuity strategy development
- Efficiency improvement
Patents
- 2 patents granted and 1 filed with US Patent and Trademark Office
- Championed a process excellence project to ensure compliance with security requirements
Timeline
Vice President – Technology Manager
BA Continuum India (Bank of America)
05.2009 - Current
Team Lead
Fidelity Business Services India Pvt. Ltd.
11.2003 - 05.2009
Engineer- Customer Services
CMC Ltd.
12.2000 - 11.2003
Site Reliability Engineering Foundation Cert. -
DevOps Institute
ITIL v4 foundation -
PeopleCert
BE - Electronics & Communication Engineering
Punjab Technical University