Amit Kumar Bal
Salesforce Product Manager | 10x Certified Trailhead Ranger | AI & Cloud Transformation Specialist
Bengaluru
Summary
Strategic and results-driven Salesforce Product Manager with over 11 years of IT experience, including a decade specializing in Salesforce and one year in Vlocity. Proven leader in enterprise-scale Salesforce programs across Sales, Service, Marketing, Health, and Education Clouds. Leverages 10 Salesforce certifications and Trailhead Ranger status to drive innovation. Expertise in defining product vision, strategy, and KPI-driven roadmaps ensures alignment between business outcomes and technology advancements. Recognized for managing greenfield implementations and leading Agile teams to deliver measurable ROI while fostering collaboration among executives, stakeholders, and cross-functional teams to enhance scalability and business transformation.
Overview
11
11
years of professional experience
10
10
Certifications
Work History
Altimetrik
09.2022 - Current
- Defined and executed product vision for Salesforce Trailhead Academy and LMS Platform, improving learner engagement and certification completion by 35%.
- Led Western Union’s Salesforce–Marketing Cloud Integration, enabling AI-driven personalized journeys, boosting campaign efficiency and customer reach.
- Managed backlog, PI planning, and Agile ceremonies to ensure continuous delivery and stakeholder visibility.
- Oversaw Azure-hosted data migration and MuleSoft integrations, enhancing scalability and performance.
- Drove measurable improvements in automation, process efficiency, and adoption across global teams.
ValueLabs
05.2021 - 08.2022
- Delivered Salesforce Education Cloud implementation for Coventry University, digitizing student onboarding and lifecycle management.
- Designed and launched the GoAudits portal, automating compliance, incident reporting, and analytics dashboards.
- Created user stories, process documentation, and UAT plans ensuring alignment with stakeholder objectives.
- Achieved 25% faster onboarding cycle and improved operational transparency.
Huron
05.2020 - 05.2021
- Spearheaded Emblem Health’s Healthcare Portals initiative using Health, Service & Community Clouds.
- Conducted requirement workshops, created BRDs, and aligned releases with business OKRs.
- Delivered automation and self-service features enhancing patient experience and provider efficiency.
HCL Technologies
12.2014 - 05.2020
- Directed Salesforce Org Migration for TiVo, managing data and metadata migration and stabilization post go-live.
- Led Keysight Technologies’ Sales & Service Cloud Optimization, introducing automation and custom analytics via Tableau CRM.
- Implemented Teradata Marketing & Service Cloud workflows, streamlining campaigns and service processes.
- Partnered with QA and UAT teams to ensure solution quality, compliance, and business alignment.
Education
Bachelor of Science - Computer Science & Engineering
Orissa Engineering College (BPUT)
Bhubaneswar, Odisha 04.2001 -
Skills
Product Management: Vision & Strategy, KPI/OKR Definition, Backlog Prioritization, Release Management, Go-to-Market Planning
Certification
Salesforce Certified Administrator
Awards & Recognition
Gem Award – Altimetrik (2024–2025), Rise & Shine Award – Altimetrik (2023–2024), Superstar of the Quarter – ValueLabs (2022), Star of the Month – ValueLabs (2021), Trailhead Ranger (1000+ badges and superbadges), Recognized for leading multiple Salesforce greenfield programs and delivering high-ROI transformation initiatives.
Career Highlights
- Led 5+ Salesforce greenfield implementations from concept to go-live across FinTech, Healthcare, Education, and Insurance domains.
- Championed AI and automation initiatives using Einstein GPT, GenAI, and MuleSoft integrations, boosting process efficiency and engagement by 30–40%.
- Directed multi-cloud programs integrating Salesforce with Azure and third-party systems, ensuring data consistency and scalability.
- Delivered KPI- and OKR-aligned roadmaps with measurable improvements in adoption, retention, and operational efficiency.
- Recognized as a Trailhead Ranger & 10x Certified Salesforce Leader, driving business value through data, AI, and customer-centric design.
Modern Tools & Platforms
Salesforce (All Clouds) | MuleSoft | Azure | Data Cloud | Einstein GPT | Tableau CRM | Copado | Power BI | Jira | Confluence | OmniStudio | Slack Integration | API Management | Figma | Lucidchart
Timeline
Altimetrik
09.2022 - Current
ValueLabs
05.2021 - 08.2022
Huron
05.2020 - 05.2021
HCL Technologies
12.2014 - 05.2020
Bachelor of Science - Computer Science & Engineering
Orissa Engineering College (BPUT)
04.2001 -
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