Amit Kumar Chauhan
Indore
Summary
- Seeking managerial level assignments in After-sales Service / Service Operations / Spare Part Sales with a leading organization of repute in Automobile industry
- A seasoned professional with over 24+ years of experience in: ~ After-sales Service Operations ~ Channel Management ~ Technical Support ~ Client Servicing ~ Spare Part Management ~ Team Management
- Proficient in managing relationships for running successful business operations & developing procedures & service standards for business excellence.
- Expertise in handling after sales service operations of Commercial Vehicles, MHCV & Buses.
- Possesses significant experience in managing project management, customer / OEM coordination in order to run successful operations and experience of establishing new units so to accomplish designated revenue targets
- Adept in streamlining process for attaining a high rate of organizational growth
- Resourceful at maintaining business relationship with clients so as to achieve quality product and service norms by resolving critical issues
Overview
15
15
years of professional experience
Work History
Area Service Manager
Ashok Leyland
06.2016 - Current
- Heading after sales operation for 5 dealerships outlets of MP(TVS Indore, Ujjain, Sendhawa, Ratlam & Neemuch)
- Monitoring fleet customer vehicles performance on basis of product issues
- 24
- 7 CSC active support to on road breakdown vehicles in coordination with w/s team
- Resolving issues immediately of customers by managing team which will impact high on Post repair surveys
- Monitoring of proactive campaigns for improving vehicle performance and decreasing vehicles downtime
- Conducting Assessment for improving manpower knowledge, skill and aware them about norms of AL
- Heading soft product (AMC, extended warranty) sales for increasing vehicle inflow and profitability
- Supporting in taking warranty decisions to dealer team
- Conducting joint investigation with plant team and vendor team for product improvement perspective
- Training of white collars for improving awareness of system, portals & software of AL
ASM-Service
Ashok Leyland
06.2016 - 06.2024
- Leading & managing the service, ensuring efficient service delivery & customer satisfaction
- Strategy development for Service business Revenue
- Building & maintain solid customer relationships, understanding their needs & providing personalized service solution
- Developing & implementing service strategies to enhance customer experience & meet service objectives
- Monitor service metrics, Analysis customer feedback & address gaps or area of improvement
- Network development support as per market requirement
- Acting as a point of escalation for complex issues, demonstration good problem-solving resolving conflicts in a professional & effective manner
- Managing dealer operation between AL & dealer
ASM-Service
MAN Trucks India Pvt Ltd
05.2010 - 06.2016
- Heading after sales operation for 5 dealerships (Haryana, Chandigarh, Ludhiana, Himachal Pradesh, Jammu & Kashmir)
- Training for improving awareness of system, portals & software of MANCAT
- Looking after dealer's day to day activity & supporting in terms of technical, management & skill-upgradations
- Hand on training, product training, vendor training
- Promotional activity roadshow, demo of new product, site training, free service camp, parts camp, customer meets etc
- Spare-parts target follow-up & supply to end customers through CP
- Customer's complaint resolution within time frame for high CSI
- Customers support to ensure the maximum up-time of fleets through CP
- Customized service through dedicated & profitable Amc business
- Monthly review & proposed action plan for short fall
After Sales
Triveni Motors
04.2010 - 12.2014
- Handling Customers & Technical Support for Technical Team for enhancement of customer Satisfaction
- Handling the Warranty & Free Service Claim Documentation & Successful Completion of Warranty Audit with Service Engineer
After Sales
Pearey Lall & Sons (EP) Ltd
01.2010 - 12.2013
- Handling of DTC Customers & Technical Support for Technical Team
- Special Drive for TPTI (in ASHOK Leyland CNG Buses.)
After Sales
Matsya Automobiles Ltd
01.2010 - 12.2011
- Handling Customers & Technical Support for Technical Team for enhancement of customer Satisfaction
- Played an active role in Planning and execution of the improvement of Workshop Management System for increasing the Workshop Profitability
ASM-Service
AMW
10.2009 - 04.2010
- Heading after sales operation for dealerships in Delhi NCR
- Daily site visit at customer doorstep for technical resolutions
- Mailing & Reporting For AMW
- Management System of breakdown failures
- Parts Management & upkeep of AMW Fleet for Mathura Agra Greater Noida express highway project
Education
B. Tech -
Karnataka University
01.2015
Diploma - Mechanical
IME
01.2011
F.T.A -
Tata Motors
01.2001
Skills
- After-sales Service Operations
- Channel Management
- Technical Support
- Client Servicing
- Spare Part Management
- Team Management
- Handling after sales service operations of Commercial Vehicles, MHCV & Buses
- Project management and customer/OEM coordination
- Establishing new units to accomplish designated revenue targets
- Streamlining processes for organizational growth
- Maintaining business relationships with clients
- Managing entire after sales service and customer care operations
- Optimizing maintenance of spares and sub-assemblies
- Spearheading project activities and monitoring operations
- Conducting audits and tests for operational effectiveness
- Supervising channel partner staff performance
- Assessing training needs of employees
- Service management
- Warranty claims processing
- Customer relationship management
- Technical support
- Data analysis
Languages
English
Hindi
Personal Information
Date of Birth: 12/26/79
Timeline
Area Service Manager
Ashok Leyland
06.2016 - Current
ASM-Service
Ashok Leyland
06.2016 - 06.2024
ASM-Service
MAN Trucks India Pvt Ltd
05.2010 - 06.2016
After Sales
Triveni Motors
04.2010 - 12.2014
After Sales
Pearey Lall & Sons (EP) Ltd
01.2010 - 12.2013
After Sales
Matsya Automobiles Ltd
01.2010 - 12.2011
ASM-Service
AMW
10.2009 - 04.2010
Diploma - Mechanical
IME
F.T.A -
Tata Motors
B. Tech -
Karnataka University
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