Amit Kumar Chaurasia

• Conducted thorough analyses of client requirements, translating them into detailed technical specifications for efficient implementation.
• Optimized existing systems for increased efficiency, reducing maintenance costs and downtime.
• Improved client satisfaction by designing and implementing innovative digital solutions for complex business problems.
• Managing all 3 GMR Airports (DIAL-Delhi Airport, HIAL- HYD Airport, GIAL- Goa Airport) as a Digital solution Architect for overall end to end project delivery and product development along with Integration (Especially with Amadeus, SITA, ARINC along with WMB, AODB, RMS & All it’s direct & indirect interfaces, WMB (middleware ), AOCC, ACDM, E-Gates, SBD, Digi Yatra, AVDGS, PPS, GOS, SAGA, & Electronic digital devices)
• Good knowledge of IBM middleware platform for Airport integrator platform (AIP) and their interfaces along with all the core subsystem i.e. BHS, BMS (GPU & PCU), AVDGS, PAVA, PPS, AFAS, SITATEX, GOS, SAGA and other subsystems.
• Prepare an Integration Test Facility plan to simulate the Crete system environment and conduct integration testing of new configurations with systems in list of scope.
• Gather all required information to design and scale the virtual environment considering spare capacity and possibility for future expansion.
• Supply, Installation, Integration, Testing and Commissioning of all the mentioned packages of Airport IT systems SOW.
• Risk Management Plan supported with risk register to mitigate all the possible known and unknown risks associated with the project pertaining to Airport IT systems Scheme.
• Working with other interfaces i.e. ATC, Raytheon, SITATEX, AFTN, SAGA, GOS, DAS, PAS, Network, VOIP & MTCS.
• Handling project Execution, Control and monitor Project Scope, Time, Cost, Quality and Risk and manage Stakeholders Expectations and administer Procurement.
• Hands on experience in Project management to deliver the short & long terms time bound projects, delivering all the project within defined scope to meet the distinct timelines.
• Proactively manage foreseen project risk, mitigating, as necessary.
• Regular review with all the stakeholders & vendors on the project progress & possible bottlenecks as well as discussion with customer on dependencies on customer side for the same.

• Managing all 3 Airports (YIAPL-Noida International Airport, LKO & GAU for Adani Airport) as an ICT Consultant – MSI for overall end to end project delivery and product development along with Integration (Especially for WMB, AODB, RMS & All it’s direct & indirect interfaces, WMB (middleware ), AOCC, ACDM, E-Gates, SBD, Digi Yatra, AVDGS, PPS, GOS, SAGA, & Electronic digital devices)
• Managing directly all 3 Airports from MSI point of view and working as a project manager to Obtain and validate all requirements from the Airport Operator Company.
• This shall include requirements for physical and virtual network segregation of different systems, data center tier design standards required, and any specific network standards or guidelines the client wishes the design to be based upon.
• Coordinate with all systems suppliers and system owners as applicable to provide a fully virtualized environment to minimize the use of individual servers.
• Gather all required information to design and scale the virtual environment considering spare capacity and possibility for future expansion.
• Supply, Installation, Integration, Testing and Commissioning of all the mentioned packages in ICT SOW.
• Risk Management Plan supported with risk register to mitigate all the possible known and unknown risks associated with the project pertaining to ICT Scheme.
• Support of ORAT (Operational Readiness and Airport Transfer) Trials.
• Transition to operations.
• Working as a project manager for Core IT & Applications system that includes specially for RMS & all it’s direct & indirect interfaces.
• Requirement gathering, ICD signoffs and commissioning all the interfaces.
• Preparing the ICD documents and UAT interface testing for all core applications & subsystems.
• Based on ICD & system development working on all interface testing for NIAL in terms of AODB, AIP (WMB), FIDS, AVDGS, PPS, ACS, CCTV, BMS, AFAS, Baggage & Electronic digital devices.
• Working with other interfaces i.e. ATC, Raytheon, SITATEX, AFTN, SAGA, GOS, DAS, PAS, Network, VOIP & MTCS.
• Working with other mechanical interfaces i.e. PPB, VHT, FAS, BHS, BMS (GPU & PCU), AVDGS & MTCS for their preparation of the ICD documents and UAT interface testing for all core applications & subsystems.
• Handling project Execution, Control and monitor Project Scope, Time, Cost, Quality and Risk and manage Stakeholders Expectations and administer Procurement.
• Hands on experience in Project management to deliver the short & long terms time bound projects, delivering all the project within defined scope to meet the distinct timelines.
• Proactively manage foreseen project risk, mitigating as necessary.
• Regular review with all the stakeholders & vendors on the project progress & possible bottlenecks as well as discussion with customer on dependencies on customer side for the same.

AOS Lead – Sr. Manager (IT Projects & Operations) managing core IT systems across 7 airports (BOM, AMD, LKO, JAI, TRV, GAU & IXE), including AODB, ARMS, AOCC, ACDM, WMB, E-Gates, Digi Yatra, AVDGS, PPS, and related interfaces/devices.

Key responsibilities:

• End-to-end ownership of RMS & interface systems – from requirement gathering to ICD sign-offs, testing, and commissioning.
• Led integration/testing of AODB, WMB, FIDS, PPS, CCTV, BMS, ACS, Baggage & digital devices for MIAL.
• Successfully executed E-Gates (Dormakaba + SITA PPS), SBD (all airports), and Digi Yatra (Mumbai).
• Oversight of project delivery: scope, timelines, cost, quality, risk, procurement, and stakeholder engagement.
• Proactive in risk mitigation, regular vendor/customer reviews, and ensuring on-time delivery of all projects.

• Company Overview: International client GTAA (Great Toronto Airport Authority) Canada Airport
• Managed directly all Airport IT & Applications system that includes specially for RMS, AVDGS, WMB, Maximo, CAD, PPL, Baggage & Electronic digital devices AODB, FIDS, TMRS, DAS, PAS, Network, VOIP, MTCS, ACS, CCTV, BMS, VDGS, AFAS, VA and AOCC.
• Managing, monitoring & evaluating performance of day to day operational issues.
• Performing Incident / Change and Problem Management processes through incident tickets, change process & problem tickets.
• Actively involved in handling the service operation activities.
• Constantly striving towards achieving operational excellence by meeting/exceeding SLAs.
• Ensuring availability of all key IT systems for effective Operations.
• Designing of process flow diagram of IT services & implantation of the same for a new process.
• To ensure the smooth operation and meets the customer expectation.
• Weekly/Monthly communication meetings with Team Principals and review weekly progress reports of Team Principals.
• Managing a team size of more than 250+ people. Including Lead managers, L1, L2 & L3 engineers.
• International client GTAA (Great Toronto Airport Authority) Canada Airport

• Company Overview: JV between TIMES-OOH – Subsidiary of Times of India & GMR Delhi International Airport Private Ltd
• Working as a CISO and responsible for renewal of all ISO audits, yearly audits including ISMS-27001-2013 for the organization.
• Hands on experience in Project management to deliver the short & long terms time bound projects, delivering all the project with in defined capex to meet the distinct timelines.
• Proactively manage foreseen project risk, mitigating as necessary.
• Managing the entire project from sketch including SOW, vendor negotiations, project rollout, handover till monetization to sales team.
• Planned the annual media plan, Capex & Opex budgeting for entire department.
• Establish and implement objectives, policies and operating procedures & processes for effective implementation of QMS, ISMS, ITSM & BCMS in Airport IT Operations.
• Responsible for all IT infrastructure, Data center, Applications, CRM and all day to day operation for smooth operations of functions operations, sales, finance, marketing & HR services.
• Effective implementation of IT Service Delivery process through process Audits & Identifying process Gaps w.r.t to standards & business requirements.
• Responsible to conduct annual VAPT exercise for entire digital & IT network, DR process and BCP activity.
• Depth Knowledge of Programmatic advertising, and rolled out the same in our organization along with different programmatic companies i.e. Lemma, Moving Walls, Locad through Google DV360 process for automating the buying and selling of ad inventory in real-time through a sophisticated ecosystem.
• Depth knowledge of DOOH industry, Managing the entire digital media network of approx. 1000+ digitals screens at Delhi airport including large format of media advertising i.e. LED videowalls, LCD panel videowalls, Digital screens, MATV’s, Clocks and other digital media formats.
• Hands on experience in CMS applications like Scala & Brodsign for entire digital content management.
• Involve in different kind of digital innovations rollouts while using latest technologies of AR, VR, face & gender recognizing application.
• Act as an incident in case of major issue like severity-1 calls & Project deliveries which are essential for the business services.
• To ensure the smooth operation and meets the customer expectation.
• Weekly/Monthly communication meetings with Team Principals and review weekly progress reports of Team Principals.
• Managing a team size of more than 250+ people. Including Lead managers, L1, L2 & L3 engineers.
• JV between TIMES-OOH – Subsidiary of Times of India & GMR Delhi International Airport Private Ltd
• Got CEO award for installation & commissioning of biggest digital LED project which include approx. 4500 sq. feet LED videowall project, pixel pitch of 2.5 of SAMSUNG brand for boarding at boarding gates & baggage belts at T3 Delhi airport which help to generate the extra revenue for organization.
• Got annual best team award to deliver all the digital project in terms of innovation.
• Got different quarterly awards basis of project & operation excellence.

• Working as an Operation manager for day to day IT support and also working as an incident & Project manager in case of major issue like severity-1 calls & Project deliveries which are essential for the Airport projects & Operations.
• Responsible for all aspects of the day-to-day operation and maintenance of All Airport IT systems and Team Management as well.
• Direct and coordinate IT operations for ensuring high Availability of Core/Support Airport IT systems & sub- systems.
• Ensure achieving/Exceeding ASQ/OMDA requirements of the vertical through better customer satisfaction & minimizing downtime.
• Establish and implement objectives, policies and operating procedures & processes for effective implementation of QMS, ISMS, and ITSM & BCMS in Airport IT Operations.
• Effective implementation of IT Service Delivery process through process Audits & Identifying process Gapsw.r.t to standards & business requirements.
• Maintaining the Service Level Targets through frequent On Site Visits across All IT Deliveries.
• Handled independently all Airport core IT systems that includes AODB, FIDS, TMRS, DAS, PAS, Network, VOIP, MTCS, ACS, CCTV, BMS, VDGS, AFAS, AFTN, SITA Telex, VA and AOCC.
• Regular meeting with the customer for reviewing the SOP for all IT systems and making the modification based on the discussion.
• Follow up the testing schedule with customer of all airport IT system for new terminal with in certain time interval.
• To ensure the smooth operation and meets the customer expectation.
• To ensure deliverables are being completed within the base lined time scales.
• To proactively manage foreseen project risk, mitigating as necessary.
• Managing changes to the project without unduly affecting the stated objectives and benefits.
• Produce a progress report monthly and Review the risk register monthly.
• Weekly communication meetings with Team Principals and review weekly progress reports of Team Principals.
• Hands on experience in Project management for to deliver the short & long terms time bound projects.
• Use the Incident Management system to report all incidents, follow process laid for Incident, Change, Configuration, Problem Management, Review of Pending Call’s and drive to closure, Correct Logging / Assigning / Prioritizing of call’s, Closure of all calls assigned to your group with proper updates and work notes, periodic update of work notes for all in Hold, client hold, pending, in progress incidents.
• Follow up and closure of vendor calls. All according to SLAs.
• Managing a team size of more than 150+ people. Including Lead managers, L1, L2 & L3 engineers.
• Nominated from Wipro for own account MIAL of the winner circle points as per Q4-2017 Major incident communication and SLA performance trend among all Non-SNXT accounts.
• Felicitated with a special award for delivering consistent performance in terms of Customer Satisfaction, meeting SLAs & teamwork.

• Identification of project stakeholders, their roles and responsibilities and perform feasibility studies.
• Document high level project Scope, timeline and budget and sign-off for the Project Definition.
• Maintaining the Service Level Targets through frequent On Site Visits across All IT Deliveries.
• Manage the overall profitability of operations & achievement of financial objectives.
• Building effective controls on all critical activities to minimize revenue leakage, downtime & process NC’s.
• Service partners (ISP’s, Suppliers, Concessionaires) Selection, Contract Negotiation & Monitoring Operations.
• Special attention provided on service improvement plan (SIP) and implemented the same for smooth functioning of IT operations.
• Excellent track record of effectively managing processes for ensuring achievement of Business Targets & Service Delivery Metrics; proactively conducted Internal Process audits & Process reviews.
• Carried out daily review of open-closed incidents / Service cases with relevant RCA, dependency & resolution codes; ensured effective and rapid response to Major Incidents.
• Managed a team size of more than 100+ people. Including project & ground operations teams including L2 & L1 engineers.

• Company Overview: (Client location GMR Delhi International Airport)
• Handled terminal T1 & T3 from project requirement onwards to till operations and supported almost 7 years for its overall IT operations and deliveries.
• Successfully implemented and coordinate with transition team (ORAT) to ensure that the smooth transfer of all Airport IT system based on the Design Basis Report and Particular Technical Specification Report.
• UFIS (Non Airport IT System): This is resource management system for complete Airport Flights planning. Managing all critical packages UFIS, IMB, and AODB under this.
• CUPPS, CUTE, BRS (Airport IT System): These are the Airport IT systems which are used for check-in, Baggage handling and manual boarding of passengers if needed. Also involved in Tech Refresh and CUPPS consolidation for Terminal 1 & Terminal3.
• Consulting with airlines on their requirements in order to define operational concepts that incorporate the airlines’ mode of operations.
• Integrating new and existing systems. Collaborating with users to develop or refine Standard Operating Procedures (SOPs) and Irregular Operating Procedures (IOPs).
• Conducting orientation and familiarization training that covers not only generic facility spaces, functions and systems but also individual user requirements.
• Performing operational trials that test the functionality of systems and procedures under real life scenarios both individually and as part of an end-to-end process.
• Ensuring that new infrastructure maintenance practices are operationally validated.
• Identifying and resolving deficiencies before they become a problem.
• Developing a relocation plan with airlines that balances their preferences with the need for efficient use of airport infrastructure.
• Closing out issues and provide post- opening support to ensure a smooth transition to the new facilities.
• Split operations should be avoided. Co-location of airline operations / Alliances / partnerships support efficient airline operations and ensures the best use of airport infrastructure.
• During ORAT consider the need for airline users to grow – check that there are sufficient facilities and infrastructure for anticipated future needs.
• Minimize or eliminate operational disruptions during airline relocations through a carefully phased airline move sequence.
• Agreed service levels should be maintained to the greatest extent possible throughout the transition period.
• Take into account other important elements that add time and complexity to moves such as changes to airline and airport operational processes and I.T., familiarization of new facilities, and airport and customer’s communications.
• Carried out daily review of open-closed incidents / Service cases with relevant RCA, dependency & resolution codes; ensured effective and rapid response to Major Incidents.
• Direct and coordinate IT operations for ensuring high Availability of Core/Support Airport IT systems & sub- systems.
• Ensure achieving/Exceeding ASQ/OMDA requirements of the vertical through better customer satisfaction & minimizing downtime.
• Maintaining the Service Level Targets through frequent On Site Visits across All IT Deliveries.
• Managed directly and adhere all the SOP for all Airport IT & communication systems that includes AODB, FIDS, TMRS, DAS, PAS, Network, VOIP, MTCS, ACS, CCTV, BMS, VDGS, AFAS, VA and AOCC.
• Developing & maintaining positive relations across departments & with Service partners & Concessionaires.
• Recommend and administer policies/procedures to enhance operations in sync with other functions.
• Monitoring & Renewal of all AMC/CMC's w.r.t to IT&C systems.
• Introduced & implemented transactional Quality audit sheet for all L1/L2 engineers.
• Served as SPOC for Customer Satisfaction Index for various internal & external customers.
• Developed & implemented strategic plans for setting up new help lines, program management, and effective resource utilization/administration.
• Excellent track record of effectively managing processes for ensuring achievement of Business Targets & Service Delivery Metrics; proactively conducted Internal Process audits & Process reviews.
• Led & mentored the CSRs to ensure efficiency in process operations and meeting of individual & group targets.
• Rendered extensive customer support for technical/non-technical process.
• Interacted with front line agents, Quality & Training department to understand the customer requirements and customizing the product and service accordingly.
• Have exceptional customer handling skills in typical contact center environment.
• Daily operational excellence by managing effective communication and escalations.
• Coordinating project activities viz. scoping, estimation, tracking, change management, service desk management & post implementation support.
• Internally coordinate with Infra, Network Security, Peripherals and multiple vendor teams to ensure the streamlining of services at airport.
• Closure of all high risks items which are pending since project times.
• Driving organization strategic initiatives to drive key processes for operational excellence.
• Reducing severity one incidents by planning redundancy.
• Managing a team size of more than 50+ people. Including Lead managers, L1, L2 & L3 engineers.
• (Client location GMR Delhi International Airport)
• “Special Recognition Silver Card Award” from CIO Delhi International Airport Pvt. Ltd in consecutive years 2014 & 2015 for to support of customer satisfaction for appreciated the overall performance improvement of IT Operations and service delivery.
• Also awarded with FAR Exceeded & Exceeded Expectations rating in Annual PMP.

• Company Overview: (Unit of Kit Natural Products & Services Pvt. Ltd)
• Established 24x7 service desk operation.
• Independently managed all initial groundwork e.g. vendor negotiations, infrastructure set up, etc.
• Developed & implemented strategic plans for setting up new help lines, program management, and effective resource utilization/administration.
• Excellent track record of effectively managing processes for ensuring achievement of Business Targets & Service Delivery Metrics; proactively conducted Internal Process audits & Process reviews.
• (Unit of Kit Natural Products & Services Pvt. Ltd)