Amit Kumar Dubey

• Spearheading product initiatives within the Valuation vertical to enhance operational workflows and analytics.
• Collaborating cross-functionally with Product, Engineering, and Operations to improve the user experience and reduce valuation turnaround time.
• Leveraging data to identify inefficiencies, recommend process automation, and optimize internal tools.
• Acting as the SME (Subject Matter Expert) between valuation teams and the product development lifecycle, ensuring feedback loops inform iterative improvements.
• Leading efforts to refine reporting dashboards and KPIs aligned with strategic goals for valuation accuracy and compliance with 98% efficiency.
• Interacting directly with clients and driving resolutions tailored to their requirements, enhancing satisfaction and trust.
• Resolving tickets raised by customers within defined SLAs, maintaining consistency in support delivery and responsiveness with 97% accuracy.
• Working closely with L1, L2, and L3 support teams to coordinate rapid issue resolution and maintain service quality.
• Understanding the requirements and expectations of international clients, ensuring alignment with product offerings and delivery standards.
• Recognized as a Top Performer by achieving 150%+ target for every month, for consistent excellence in product decision-making, client handling, and resolution outcomes.
• Training and mentoring junior analysts to elevate team productivity and process understanding.

• Company Overview: Fintech backed by Tiger Global Matrix Partners, Elevation Capital
• Building a long term relationship with customers / client and Managing the Pan-India operations flow
• Understanding the client pulse and pitching for quick resolution with TAT of < 5hrs
• Ensured consistent ticket first response within TAT of < 5 min
• Coached the clients on Payment Product, and resolved their queries (~400 Ticket Per day)
• Maintained Daily Ticket Resolution Rate of 98%
• Performed data integrity checks on approved loans, disbursal management, and identified delinquent accounts
• Headed a team of 6 Members, identified bottlenecks, and optimized processes leading to Operational Efficiency improvement of 15%
• Ensured smooth functioning of day-to-day Loan Management Operations, worked on process automation, cross-functional support to Sales, Fin-Ops, Product, Engineering
• Handled 35000+ Active loans of customers and had a delta of a massive 25% of registration of ECS for a customer's First EMI
• Fintech backed by Tiger Global Matrix Partners, Elevation Capital
• Analyzed data trends to identify operational efficiencies and performance gaps.
• Collaborated with cross-functional teams to develop strategic solutions for business challenges.
• Utilized data visualization tools to present complex information in an understandable format.
• Collaborated with IT teams on new tools and technologies.

• Company Overview: US Mortgage
• Apply expertise in quantitative analysis and the presentation of data to see beyond the numbers and help advise, influence, support, and execute our talent decisions
• Provide exceptional service to internal users, excelling in empathy and ownership and Leadership
• Collaborate with multiple teams, serving as an escalation point, as well as investigate and troubleshoot various product and third party problems
• Vendor interaction to get the report for the borrower in an effective manner which helped in reducing TAT and maintaining SLA
• Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data
• Identify baseline metrics for the design and development of dashboards, reports, presentations used to educate, advise, and influence business decisions, thought leadership and support strategic objectives of the organization
• US Mortgage

• Company Overview: Edtech
• Promotion of the product
• Generate Leads 100+ lead on Daily Basis
• Greet and assist customers as they shop for new products
• Suggest applicable and relevant upsells to help customers walk out the door with everything they need
• Close the deal and generate revenue
• Efforts in customers acquisition
• Learn how products work and how to troubleshoot issues with customers
• Assist other team members with transactions when necessary
• Edtech