AMIT PATHAK

• Supported strategic account management and commercial execution for the UK & Ireland FMCG business, contributing to 11% YoY business growth and approximately £15M incremental revenue.
• Managed relationships and commercial coordination for strategic retail accounts including Tesco, Aldi, Lidl, Iceland, Walkers/Lays, and Quaker, supporting long-term customer partnerships and business performance.
• Supported Joint Business Planning initiatives by aligning customer objectives, commercial priorities, revenue targets, pricing strategy, and promotional calendars.
• Partnered with Sales, Marketing, Finance, and Supply Chain teams to coordinate customer initiatives and ensure effective execution of commercial plans.
• Conducted customer performance reviews, category analysis, competitor benchmarking, market analysis, and commercial reporting to identify growth opportunities.
• Developed automated Power BI dashboards covering revenue, sales KPIs, customer performance, SKU performance, forecast accuracy, pricing effectiveness, and promotional ROI.
• Supported trade promotion planning, promotional effectiveness analysis, and trade investment reviews to improve commercial performance and profitability.
• Managed customer claims, deductions, commercial documentation, account reconciliation, and governance requirements with attention to accuracy and compliance.
• Prepared and presented Monthly and Quarterly Business Reviews to senior stakeholders, translating business performance into actionable insights.
• Supported New Product Development launches and commercial readiness by coordinating with cross-functional stakeholders.
• Improved commercial visibility and decision-making through reporting automation, data analysis, and standardized performance tracking.

Key Achievements

• Delivered 11% YoY business growth.
• Contributed approximately £15M incremental revenue.
• Improved forecast accuracy and product availability.
• Enhanced customer planning and commercial visibility through automated reporting.

• Managed 20 enterprise customer accounts and 2,500+ end customers, overseeing customer relationships, operational performance, service delivery, and account outcomes.
• Led day-to-day customer success and operational activities, coordinating internal teams to ensure timely service delivery and issue resolution.
• Built and maintained strong customer relationships through regular engagement, business reviews, escalation management, and service improvement initiatives.
• Conducted Monthly Business Reviews and Quarterly Business Reviews to monitor KPIs, customer performance, service levels, and improvement opportunities.
• Developed operational dashboards and reports to track KPIs, customer satisfaction, business performance, and service outcomes.
• Led customer onboarding and workflow improvements to strengthen operational scalability and customer experience.
• Managed escalations and root-cause analysis while coordinating stakeholders to resolve issues and maintain service quality.
• Coached and mentored team members on customer engagement, service excellence, retention, and operational processes.
• Supported hiring, capability development, team engagement, and performance improvement initiatives.

Key Achievement

• Improved Customer Satisfaction (CSAT) from 40% to 78% through service improvement, escalation management, and team-led customer experience initiatives.

• Managed the end-to-end B2B sales and account lifecycle from prospecting and opportunity development through customer onboarding.
• Built and maintained customer relationships through consultative engagement, product presentations, demonstrations, proposals, negotiation, and follow-up.
• Collaborated with Marketing teams on demand-generation campaigns and sales initiatives.
• Managed sales pipeline, customer interactions, forecasting, and reporting through Salesforce CRM.
• Delivered B2B healthcare product presentations and demonstrations to prospective customers and decision-makers.
• Analyzed customer behavior and sales activity to improve conversion and account development.
• Supported customer onboarding and post-sale coordination to improve customer experience.

• Supported business development, sales operations, GTM initiatives, customer acquisition, and market expansion for AI-based technology solutions.
• Managed enterprise customer relationships across domestic and international markets, supporting engagement, retention, and commercial growth.
• Coordinated AI product deployments, customer onboarding, implementation activities, and stakeholder communication.
• Executed digital and BTL marketing campaigns to improve brand visibility, customer engagement, and sales performance.
• Collaborated with Product and Delivery teams on solution customization, development, deployment, and client requirements.
• Prepared commercial proposals, business presentations, customer documentation, sales reports, and executive reporting.
• Developed dashboards and performance reports to monitor pipeline, lead generation, conversion, and revenue performance.
• Supported cross-functional execution of client projects from business requirements through implementation.

• Managed day-to-day retail store operations, sales performance, customer engagement, merchandising, inventory, and revenue generation.
• Led store teams through hiring, training, coaching, and performance management.
• Monitored sales trends, product performance, inventory availability, and store productivity.
• Executed in-store marketing, trade promotions, and seasonal campaigns to drive footfall and revenue.
• Managed customer escalations and service delivery to maintain customer satisfaction.
• Managed budgeting, payroll, and financial planning to support operational cost efficiency.
• Implemented initiatives to improve store productivity, profitability, customer experience, and sales performance.

• Managed end-to-end sales activities including prospecting, client engagement, presentations, negotiation, and closing.
• Built and maintained client relationships to support account growth, repeat business, upselling, and cross-selling.
• Improved product visibility across digital and e-commerce channels.
• Supported operations, quality control, resource planning, and delivery coordination.
• Coordinated with clients and internal stakeholders to ensure requirements and delivery expectations were addressed.