Amit Kumar Sahoo
Bhubaneswar
Summary
Skilled ServiceNow Developer with 4.5+ years of experience in enhancing and managing the ServiceNow platform out of 8.5+ years total in IT. Expertise in process optimization,application development,and system integration .Proven track record in delivering strategic solutions that improve operational efficiency and user satisfaction.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
Senior Software Engineer
Qentelli Solution
08.2025 - Current
- Designing and development of the form for the business users as per their requirement using service catalog and providing support in the customisation of various record producers and order guides.
- Configuration of UI Builder empowering users to create custom user experiences, including workspaces for agents and self-service portals for customers.
- Performed migration activities Dev to QA, QA to Prod.
- Worked on the defects post upgrade and fixed the defects.
- Playbook experience with process automation designer concepts for sequencing & automating the business processes.
- Ensured the configuration and customisation to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner.
- Responsible for on-going enhancement and maintenance of the ServiceNow platform & Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and Business processes.
- Configuration of different workspaces for specific roles and workflows, providing a focused environment tailored to their needs helping users complete tasks faster and more efficiently.
ServiceNow Specialist
LtiMindtree
08.2022 - 12.2024
- Creation of different Custom Applications & linking with Source Control/Version Control for better Control Management.
- Experience in Inbound & Outbound Integrations with 3rd party applications using REST Message/REST API Explorer.
- Involved in SAM Pro Implementation in ServiceNow instance using Service Graph Connector with Microsoft SCCM.
- Virtual Agent configuration by creating different topic blocks ,fallback topics and associating with topic flows.
- Migration of codes/data between various environments using update sets and import sets.
- Gathered requirements from stake holders for attributes needed to develop Service Catalog Items by Catalog Builder & platform view.
- Utilised Java scripting to deliver solutions that automate and audit business process using UI Policy,Client Scripts,UI Actions and Business Rules.
- Documented all implementations and best practices defined within the team and facilitating roll out of new applications and modules.
- ServiceNow instance core setup, configuration & customisation of different forms.
- Experience working with Waterfall,Agile and Scrum Methodologies.
- Testing of codes/functionalities post the migration and upgrade using Automated Test Framework(ATF).
ServiceNow Developer
Tata Consultancy Services
11.2020 - 08.2022
- Worked on development of Service catalog-catalog items,record producers,requirement fulfillment process,designing workflows and flow designers.
- Involved in upgrade activity of ServiceNow instance and restoring the functionalities.
- Migration of changes from one instance to another instance using update set and update source methods.
- Loading of data into different tables using imports set methods with the help of transform map as per the business needs.
- Designed email templates by using HTML and used them in sending notifications.
- Worked on various modules of ServiceNow like Incident Management,Problem Management,Change Management,Request Management.
- Restricting the users to access data by creating Access Control Rules(ACLs) and Query Business Rules.
- Creating various UI policies and UI Actions for alerting user if a particular action is performed.
- Creation of different Reports/Dashboards and scheduling them as per the business requirements.
ETL Informatica Developer
Tata Consultancy Services
03.2016 - 10.2020
- Extensively used transformations like Source Qualifier, Expression, Lookup, Joiner, Filter, Router, Sequence Generator Transformation,Rank, Stored Procedure, Transaction Control transformations to load data into flat files or SQL server and oracle tables.
- Used UNIX shell scripting to manipulate the processed data.
- Creation of sessions for mapping and validate the session.
- Involved in the careful understanding of jobs and sequences.
- Performed unit testing from the developer's end and resolved the bugs if any encountered during QA testing phase.
Education
Bachelor of Technology - Electrical Engineering
ITER,SOA University
Skills
Software Methodologies:SDLC,Agile,Scrum
Web Technologies:HTML,CSS,XML
IDE:ServiceNow,Jira,PL/SQL Developer,Visual Studio
Database:Oracle,My SQL
Scripting Language:Javascript,SQL,PL/SQL,Unix
ServiceNow:Custom Applications,Virtual Agent,Web Service integration,REST Message/REST API Explorer,ATF,Catalog Builder,Workspace,Inbound Email Action,UI Builder,Playbook Experience
Certification
CSA(ServiceNow)
Personal Information
INTERESTS
Cricket|Travelling
Timeline
Senior Software Engineer
Qentelli Solution
08.2025 - Current
ServiceNow Specialist
LtiMindtree
08.2022 - 12.2024
ServiceNow Developer
Tata Consultancy Services
11.2020 - 08.2022
ETL Informatica Developer
Tata Consultancy Services
03.2016 - 10.2020
Bachelor of Technology - Electrical Engineering
ITER,SOA University