AMIT KUMAR SINGH

• Client Data Manager- KYC Reporting
• Gathered and organized data to analyze current industry trends.
• Automated manual reporting processes by developing Alteryx script and VBA for excel
• Developed scorecards that accurately measured success metrics.
• Analyzed and tracked data to prepare forecasts and identify trends.
• Defined KPIs based on collected data sources.
• Optimized existing database structures for better performance on analytics tasks.
• Collaborated with others to discuss new opportunities.
• Built visualizations that enabled users to quickly interpret results from complex analyses.
• Utilized advanced analytics tools such as Alteryx, MS Access, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.

• Business analyst - US Loan Modification
• Analyze client’s business requirements and processes through document analysis and workflow analysis.
• Conduct testing which includes functional, regression, user acceptance, integration and performance to verify the client needs and develop business specifications to support these modifications
• Liaise between Business and Technical Team to ensure a mutual understanding of processes and application.
• Facilitate weekly meetings with clients to document Modification Waterfall requirement and explore potential solutions
• Participate in and provide recommendations for business process re-engineering, communications and other change management tasks.
• Identify and reconcile error in client data to ensure accurate business requirements.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Manage team workload distribution and structure to ensure consistent good performance.
• Responsible for day-to-day functioning/administrative work.

• US Mortgage Loan Pricing - Rate Management
• Managed Team of 5 members
• Responsible for uploading the rate sheets in the System, which requires creation, modification of iMacro automation script which loads the rate sheet to Broker’s Portfolio in order to generate Leads for the Lending Institution.
• Address client queries and resolve them in an expedited manner.
• Monitoring Ticket Queue and allocate the work to individuals.
• Assist in managing, training, and coaching the team
• Collaborate and communicate effectively with all departments & management.
• Relationships with client and providing value added customer service, ensuring quality and servicing norms.
• Creating Dashboard, Production, Quality, Capacity Utilization and other adhoc reports and making sure it will be available on time for Management.

US Mortgage - Loss Mitigation Specialist.

• Loan Mod Document Evaluation
• Daily Assignment of work
• New Joiners Training and work Audits
• Data Visualization and Reports Preparation.
• Identifying Process Improvement across all functions and implementation of VBA based tools.
• SPOC for Loan Escalation & Client communication.

• HUD Prep & Corporate MIS

Process: HUD Prep

• Preparing the HUD as per the Refinance (RESPA Guidelines) program.
• Prepping or arrange the pdf file as per the client requirement. (ie UPS LABELS, NEW HUD, DEED OF TRUST, CREDIT REPORT).
• Sending complete package to the client within TAT
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

Process: Corporate MIS

• Defining requirements & establishing management guidelines, oversee extensive reporting which are published to senior management & stakeholders to ensure fulfillment of all business objectives.
• Identify & harness reporting structure to streamline & strengthen project activities
• Preparation and Distribution of Reports and Dashboards for Higher Management for Easy Decision Making.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

• Receiving and arranging the necessary documents (like financial form, Pay stubs, Bank Statement, Tax returns, hardship letter, 4506-t, contract and hud1) for loss mitigation set up.
• Tracking the missing documents
• Setting up the loans for loss mitigation after receipt of all the necessary documents.
• Informing the negotiators or Underwriter to make further action
• Assigning the work to the team.
• Train the new members of the team and also update the new procedures.
• Managing the Reports (Dash board Capacity utilization, daily Volume Reports, Error Analysis and other adhoc reports).
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked flexible hours across night, weekend, and holiday shifts.