Summary
Overview
Work History
Education
Skills
Future Endeavors
Certification
Personal Information
Languages
Timeline
Generic
Amit Kumar Singh

Amit Kumar Singh

Pune

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I specialize in delivering cutting-edge Cloud security solutions to major accounts across EMEA, spanning finance, energy, logistics, Healthcare and more.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Account Manager

ZSCALER
01.2022 - Current
  • Underwent a training on Zscaler technologies ZIA and ZPA (ZCCP-IA and ZCCP-PA certified)
  • Through regular weekly meetings, I collaborate closely with CISOs, Network and Security Architects to address ongoing issues, recommend best practices, and identify opportunities for platform enhancements, ensuring they maximize the value of our services
  • Develop tailored Business Continuity Plans that align with each client's unique environment
  • Furthermore, I conduct quarterly reviews of services and perform health checks on deployed setups to maintain optimal performance
  • Preparing technical KB articles
  • Handling escalated cases and calls and joining troubleshooting calls if required
  • Working on customer cases or collaborating with TAC support for high priority issues if required
  • Working closely with CSMs and RSMs to develop a strategy for upsell and for smooth customer experience.

ITA

TCS
01.2020 - 01.2022
  • Configuring and installing new firewall access rules and policies on CHECKPOINT gateways
  • Identifying the EOL CHECKPOINT FW models and INFOBLOX, then from raising request for replacing it with a like to like replacement to procuring it to setting it up for initial configuration and finally configuring it and setting it up in production environment
  • Configuring DNS, DHCP, PTR records and CNAMES / ALIASES on INFOBLOX
  • Managing PULSE VPN access and troubleshooting related issues.

TA

INFOSYS
08.2016 - 01.2020
  • Handled the entire transition of the account from scratch underwent KT sessions and brought the project to stable state
  • Prepared System Access Documents and SOPs
  • Handling incidents on service-now tool
  • Handling router configuration, implementing Firewall control policies, investigating SPAM and phishing incidents reported and report generation on ZSCALER
  • Creating firewall rules, NAT policies, Access rules
  • Configuring DHCP, routes and secured reachability of SSLVPNs for clients
  • Troubleshooting issues related to DMVPN and Configuring the router from scratch for DMVPN
  • Handled M&A
  • Performing change activities like configuring a new router from scratch for DMVPN or router swap due to h/w failure
  • Router Swap, cutover from one ISP to another on DMVPN.

TAC

HPE
06.2015 - 08.2016
  • Working as Technical Solutions Consultant (HPE TAC)
  • Working and Supporting HPE Networking Products like HP Pro-Curve Switches, H3C-3COM Switches
  • Troubleshooting issues related to DHCP, Routing, Layer-2 communication, Firmware updates, VLANs, Voice-VLANs, bridge aggregation, tagging, STP, MSTP, RSTP, Router on a Stick, VRRP, OSPF, excessive drops or broadcast storm, DNS, SNTP, Port Mirroring
  • Hardware Issues related to PoE failure, Power supply failure, module failure on modular/chassis switches
  • Etc
  • Basic initial implementation of switch's configuration with customer's permission.

Project Engineer

Wipro Technologies
11.2012 - 06.2015
  • Underwent a training in networking and hands on labs on CISCO routers and switches (real life labs), in Wipro Technologies from November 2012 to March 2013
  • Configuring VLANs on Cisco switches, Configuring DHCP on router
  • Configuring Access-lists to block traffic as per request
  • Assigning LAN (Data/Voice) subnet provided by customer in tool Netcracker
  • Assigning routing protocol, other requested information in same tool
  • Troubleshooting basic issues with configurations like IP conflict, Routing Protocol mismatch.

Education

B-TECH(Mechanical) -

C.V Raman College of Engineering
01.2012

12th -

Saint Paul's E.M School
01.2007

10th -

Chinmaya Vidyalaya E.M School
01.2005

Skills

  • Routing & Switching: OSPF, EIGRP, RIP, Static/Default route, HSRP/VRRP, GLBP, STP, VTP, DTP, RoAS, Trunking (ISL, DOT1Q), VLAN, IP Subnetting, Re-distribution, Tracks, IP SLA, DHCP,
  • Network Security: NAT/PAT, Access Lists, IPSEC, GRE, SSLVPN, Cryptography Basics
  • ZSCALER : URL Filtering, Cloud app control, Authentication SAML and SCIM, Firewall filtering, VSE, PSE, DNS Control, ZCC, App profile and Forwarding Profile, SANDBOX, CBI, DLP, CASB, Technical Understanding,

Future Endeavors

  • Learn and acquire Python scripting concepts
  • Get certified on cloud solutions
  • Focus on API scripting

Certification

  • CCNA - CSCO13504768
  • ZCCP - IA - 146405615
  • ZCCP - PA - 146418588
  • ZTCA - 181615221

Personal Information

  • Total Experience: 11 + years
  • Date of Birth: 01/28/89

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Technical Account Manager

ZSCALER
01.2022 - Current

ITA

TCS
01.2020 - 01.2022

TA

INFOSYS
08.2016 - 01.2020

TAC

HPE
06.2015 - 08.2016

Project Engineer

Wipro Technologies
11.2012 - 06.2015

B-TECH(Mechanical) -

C.V Raman College of Engineering

12th -

Saint Paul's E.M School

10th -

Chinmaya Vidyalaya E.M School

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Amit Kumar Singh