AMIT KUMAR SINGH
Gurugram
Summary
Results-driven professional with 10+ years of experience optimizing procurement and P2P processes to drive efficiency and cost savings. Proven track record of managing the entire P2P cycle, from requisition to payment, ensuring compliance and leveraging technology for automation. Expertise in PO management, vendor management, RPA implementation, and streamlining operations to achieve measurable improvements. Seeking a challenging P2P role where I can contribute to a dynamic organization's procurement success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Analyst- Marketing Budget Management
Hogarth Studios
Gurugram
10.2022 - Current
- Work closely with clients, Microsoft, to support the delivery of new service onboarding/extension through transition, transformation, and project management.
- Increase Automation scope for the PO management service line by 30% after analyzing the gaps and increasing scope addition for the service team.
- Conduct training sessions for new joiners on PO management, contract reviews, budgeting, and the overall P2P process.
- Manage client UAT feedback and oversee testing and pilot implementations.
- Facilitate global community calls to share project updates and best practices with clients and the Service team.
- Conduct regular audits of service documentation, and collaborate with clients to ensure they are up to date.
- Resolve project deliverable issues and serve as the primary point of contact for client escalations related to tools and platforms.
Senior Analyst - Marketing Budget Management
Hogarth Studios
Gurugram
05.2020 - 10.2022
- Provide ideas to marketing coordinators, suppliers to reduce the time of execution of critical and urgent tasks.
- Managed the LATAM region, resolved escalated issues, and mitigated challenges to maintain high levels of customer satisfaction.
- Implemented plans based on findings and effectively communicated with stakeholders to ensure a smooth and efficient operation.
- Ensuring the on-time delivery of services to clients in the best possible way by achieving the KPIs.
- Formalize all required documents (SOW, Quote, Sponsorship Agreement, Change order), and secure approval with the respective team.
- PO Process/Maintenance in-house tool, Microsoft tool, MyOrder, Payment Central, PET, MaSH.
- Strong hold on Budget, PO, Invoicing, and Vendor management.
- Process post-PO submissions work, like documenting Proof of Execution (POE), Invoice Submission (MS Invoice), and Invoice Follow-Up.
Senior Technician, Client Technical Support
Dell International Services
Gurugram
06.2015 - 05.2020
- Handle inbound calls, emails, and web interfaces to support existing and new customers for Dell Technologies products by maintaining a customer satisfaction rate of 95%
- Provided first-level technical support to customers on Dell products and peripherals using documented procedures and available tools
- Hardware and software troubleshooting, Data Backup, resolve Networking issues and help to create automated dispatch tickets for faulty products
- Investigate customer complaints or issues and drive for resolution within specific time frames and met KPIs scores
- Identify and provide input on unique or recurring customer problems and help to reduce the overall RAR%
- Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database
Junior Engineer-Product Support
HCL BSER
Noida
02.2014 - 05.2015
- Assigned to handling customer queries, feedback, complaints, and requests
- Resolve Customer Billing issues and provide refunds for incorrect charges applied to the bill for British Telecom customers
- Attaining daily, weekly and monthly targets specified by the process
- Assist customers with their Broadband technical issues
- Successfully initiated and transitioned Netflix customer support into the BT process, contributing to a significant increase in scope for the team
Education
Bachelor of Technology - ECE
G.G.S.C.E.T, Punjab technical university
Bathinda01.2013
Skills
- Client Handling
- Data Analytics Skills
- Excel
- Power BI
- Procurement
- Invoice Processing
- Operations
- Supply Chain Management
- Purchase Order
- Vendor On-boarding Support
- Payment Processing
- Compliance Management
Certification
CompTIA A+, COMP001021607952, 01/01/21, Present, Delhi, Delhi, India
Awards
- Gold Award, Wunderman Thompson Studios
- Bronze Award, Wunderman Thompson Studios
- Dell champion award, Dell Technologies
- On the spot award, Dell Technologies
- #ZeroDSat, Dell Technologies
Softskills
- Learning Potential
- Team Work
- Client Handling
- Flexibility
- Professionalism
- Responsibility
- MultiTasking
- Work Under Pressure
Timeline
Lead Analyst- Marketing Budget Management
Hogarth Studios
10.2022 - Current
Senior Analyst - Marketing Budget Management
Hogarth Studios
05.2020 - 10.2022
Senior Technician, Client Technical Support
Dell International Services
06.2015 - 05.2020
Junior Engineer-Product Support
HCL BSER
02.2014 - 05.2015
Bachelor of Technology - ECE
G.G.S.C.E.T, Punjab technical university
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