AMIT Kumar TYAGI
New Delhi
Summary
Results-driven project management specialist with a track record of successfully managing concurrent tasks and meeting project deadlines. Proficient in equipment operation, staff development, and implementing process improvements to elevate customer service. Flexible team player with a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Project Manager (PD)- IT Tech Ops
Piramal Swasthya Management & Research Institute
New Delhi
03.2021 - Current
- Identify and recommend cost-effective point-of-care devices and digital health solutions.
- Support L2 and product teams in enhancing and refining the EHR solution based on user needs and system insights.
- Coordinate internal teams and external vendors to ensure seamless and timely project execution.
- Assign and oversee the work of technical staff to ensure adherence to best practices in application development and deployment.
- Collaborate with State Operations Heads on release planning, issue tracking, validation, and ongoing post-release monitoring.
- Provide regular and detailed project status updates to stakeholders and senior leadership.
- Work with cross-functional teams to proactively resolve project challenges and mitigate risks.
- Negotiate and manage third-party vendor contracts to align with project objectives and deliverables.
- Lead technical upgrade initiatives by coordinating with developers and consultants for smooth system integrations.
- Offer hands-on technical and operational guidance to ensure projects meet milestones and quality standards.
- Manage and mentor a 16+ member L1 support team responsible for maintaining and optimizing complex IT infrastructure.
IT Project Manager
CMS IT Services Pvt. Ltd
Gurgaon
08.2019 - 11.2020
- Responsible for multiple areas of IT Service & Infrastructure Management.
- Process Owned – Service Desk, Incident Management and Major Incident Management.
- Problem and Change Management, Asset Management [Software Asset and Hardware Management].
- Stakeholders, Vendor, Resource Management.
- Managing Team Size of 60+ engineers at site including Team EUS, Server Management, Network Management, Asset.
- Ensuring that service delivery takes place based on the Service level agreements.
- Keeping track of critical or major incidents and sharing RCA with customers.
- Ensuring Prompt communication to all users in case of any Major failure or breakdown.
- Conduct Monthly review meeting with Vendor on Breakdown Calls, ensuring prompt closure of pending issues at sites.
- Conduct weekly review meeting with team and identify gaps to take corrective action.
- Prepare asset audit process with customer and complete it within defined timeline.
- Client - Pernod Ricrad India
Centre Head
Ericsson India Pvt. Ltd
Noida
04.2017 - 08.2019
- Managing Tech Support Operation (Network) for 16 Circles.
- Review/Engage with QAs /TLs & Supervisors.
- Monitor resource Shortfall/Attrition.
- Desk level Open Tickets Tracking.
- Follow up with Circle teams and engaging with Ericsson Circle Heads for support.
- Meeting monthly KPIs and providing services to Customer (Bharti Airtel).
- Client - Bharti Airtel
Project Lead
Ericsson India Global Pvt. Ltd
New Delhi
01.2016 - 08.2019
- Managing Tech Support Operation (Network) for Delhi NCR of Bharti Airtel.
- Achieving the given targets and ensuring adherence to of Service Level Agreement (SLA).
- Meeting monthly KPIs and providing services to Customer (Bharti Airtel).
- Interacting with other departments to ensure high quality service.
- Organizing presentation schedules in coordination with Circle Head, CTO and other senior officials.
- Client - Bharti Airtel
Project Lead
Nokia Solutions & Networks Ltd
Mumbai
04.2015 - 01.2016
- Managing Network Tech Support Operation for Mumbai circle.
- Handling Network related complaints of VVIP customers.
- Responsible for end to end closure of AES/B2B/Corporate Network related issues.
- Achieving the given targets and ensuring adherence to of Service Level Agreement (SLA).
- Meeting monthly KPIs and providing services to Customer (Bharti Airtel).
- Client - Bharti Airtel
Senior Engineer
Ericsson India Pvt. Ltd.
12.2010 - 04.2015
- Managing Telecom Network Support Operation for UP West circle.
- Client - Bharti Airtel
Team Lead
Wipro Infotech
08.2009 - 05.2010
Education
B.Tech - Computer Science & Engineering
UP Technical University
Lucknow01.2008
Skills
- Technical support and IT operations
- Healthcare IT management
- Contact center operations
- Customer relationship management
- Multi-unit operations oversight
- Project planning and management
- User acceptance testing (UAT)
- Innovation in healthcare
Timeline
Project Manager (PD)- IT Tech Ops
Piramal Swasthya Management & Research Institute
03.2021 - Current
IT Project Manager
CMS IT Services Pvt. Ltd
08.2019 - 11.2020
Centre Head
Ericsson India Pvt. Ltd
04.2017 - 08.2019
Project Lead
Ericsson India Global Pvt. Ltd
01.2016 - 08.2019
Project Lead
Nokia Solutions & Networks Ltd
04.2015 - 01.2016
Senior Engineer
Ericsson India Pvt. Ltd.
12.2010 - 04.2015
Team Lead
Wipro Infotech
08.2009 - 05.2010
B.Tech - Computer Science & Engineering
UP Technical University
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