Amit Kumbhar
Assistant Manager - Order to Cash
Pune,MH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Infosys BPM Pvt Ltd
01.2024 - Current
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved client satisfaction by addressing and resolving complaints promptly.
- Led daily team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Responsible to maintain CPI's and KPI's for each month
- Ensure all the Quality reports are up to date to enhance the productivity and reducing the error/escalations
- Publishing CSAT survey with the help of Quality team and get the feedback from Clients and work on the action plan
Team Lead
Infosys BPM Pvt Ltd
06.2022 - 12.2023
- Handling a team of 16 associates for Chargeback/Claims, Cash Application & Collection
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Accountable for all the monthly, weekly report's, prepare short term or long-term plans to mitigate all the client's expectations and track all the improvement plans
- Strong problem-solving skills, including ability to effectively address any issue in collaboration with others
- Understanding the client requirements and specifications of the project and ensure to deliver this with Quality
- Client Discussions and Meetings
- Responsible to Manage Team, People Issues and their growth, conducting Monthly One on One and their Appraisal.
Subject Matter Expert
Infosys BPM Pvt Ltd
05.2020 - 06.2022
- Verifying the Chargeback and collecting the documents from Customer.On the basis of these documents take a decision whether the claim is Valid or Invalid
- Posting all Wire and ACH & Lockbox payment within 2 days of TAT
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Collect the amount from customer for Invalid deduction by providing all the necessary documents and Analysis
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Responsible for collections on a large and diverse customer portfolio
- Meet or exceed monthly collections targets set by client
- Collection of overdue accounts as agreed with the Arrears by Client
Associate
SKP Business Consulting LLP
07.2016 - 04.2020
- General Ledger: Booking Non-Po and PO Invoices in SAP
- Prepare Provision and Accrual of the Invoices in every month and posting them in SAP
- Making Bank Reconciliation Statement every day for 9 Banks and posting payment entries in SAP and preparing BRS
- Preparing Cash Flow Statement for every month
- Preparing Manual FAR (Fixed Asset Register) and run Depreciation through SAP
- Accounts Payable: Verifying the Non-PO and PO invoices, taking follow ups for advances which are given to the Vendor for the client Johnson and Johnson India
- Preparing provision for the period end activities and circulating the same to the client
- Preparing Monthly information Summary (MIS) report
- Responding the queries of requester through emails as well as Calls
Education
MBA - Finance
Chhatrapati Shivaji Maharaj University
CSIBER College, Kolhapur 06.2016
B. Com - Accounting And Finance
Venutai Chavan College, Karad
04.2001 -
Skills
Finance & Accountancy
Leadership
Operations Management
Process Improvement
Excellent Communication
Problem-solving aptitude
Work Planning and Prioritization
Decision-Making
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Infosys BPM Pvt Ltd
01.2024 - Current
Team Lead
Infosys BPM Pvt Ltd
06.2022 - 12.2023
Subject Matter Expert
Infosys BPM Pvt Ltd
05.2020 - 06.2022
Associate
SKP Business Consulting LLP
07.2016 - 04.2020
B. Com - Accounting And Finance
Venutai Chavan College, Karad
04.2001 -
MBA - Finance
Chhatrapati Shivaji Maharaj University
Achievements
- Successfully Completed Six Sigma Green Belt project in April 2023
- Awarded "Best Team Lead" twice in one year for achieving all the targets
- Received I-Star award for the year 2022 in Infosys
- Awarded "Star employee of the Quarter" in SKP for handling and resolving the client queries