Amit Mahajan

• Driving UX & Technical Writing Excellence: Lead UX Writer for MyLodgeTax, Beverage Alcohol, Returns Excise, Tax Content, creating clear, user-friendly UX and technical documentation to enhance product experience.
• Ownership & Documentation Leadership: Fully own documentation needs for these products, ensuring consistency, accuracy, and ease of understanding for users.
• Championing UX & Writing Standards: Support key initiatives like Terminology Champion, GUIDENCE, and Skylab Guidelines to enhance UX and technical writing standards across the organization.
• Team Engagement & Motivation: Drive team management activities within the Product Experience group, introducing creative approaches to keep the team inspired and motivated.
• Recognized Excellence & Awards:SPOT Award (Nov 2022) – Recognized for shaping the User Experience of the new MyLodgeTax Pro application, contributing to surpassing the 2022 bookings target threefold.
  Product Award (2022) – Excellence in Delivery: Honored for consistently delivering high-quality product updates on time. Acknowledged as a role model in achieving stated goals and exemplifying Avalara’s commitment to "Getting the Job Done."

• Established Documentation Processes & Roadmap: As the first documentation team member in India, I built the documentation framework and roadmap, setting the foundation for scalable growth.
• Expanding Scope & Building Trust: Started with a single project, gradually gained the trust of US counterparts, and successfully expanded the project pipeline to India.
• Scaling a High-Performing Team: Leveraged this momentum to build a skilled team capable of handling both Software and Hardware documentation projects.
• Driving Large-Scale Documentation Delivery: Currently managing documentation for 8+ portfolios, each containing 6-7 projects, all successfully delivered from India.
• Expert Technical Writing Across Domains: Developed high-quality documentation for a diverse range of products, including Network Equipment, Tools, Head-End Systems, Meter Data Management Systems, and Energy Management Software.
• Specialized in Hardware Documentation & Training:Created Final Assembly Test Specifications for various Network Equipment.
  Developed training materials for company software and hardware.
  
• Global Training & Knowledge Sharing: Conducted on-site training sessions for clients in the US and Denmark, ensuring seamless product adoption.
• Enhancing Documentation Quality & Modernization: Led a Quality initiative to revamp legacy documentation, giving it a modern, user-friendly look and feel.

• Developed Comprehensive Documentation: Led the creation of online and print documentation for insurance portals designed to provide coverage under the Affordable Care Act (ObamaCare) for US residents.
• Expertise in Technical Writing Tools: Utilized Adobe Technical Communication Suite 5 and WordPress to develop and manage content efficiently.
• Authored Critical Technical Documents: Created ad-hoc documents for product teams, including Developer’s Guides, API Guides, and Process Flow Documents, ensuring seamless knowledge transfer.
• Mentorship & Quality Assurance:Mentored and trained new writers, fostering skill development and team efficiency.
  Managed project planning, effort estimation, and quality checks (QC) for online help and user guides.
• Agile Documentation Integration:Collaborated with feature teams in an Agile & Scrum environment, ensuring documentation aligned with product updates.
  Used JIRA for project tracking and execution.
• Innovative Help Website Development: Led the initiative to create Help Websites for various products using WordPress, implementing unique themes tailored to each product.

Expert Technical Writer - Sunrise Financial Management (SFM)

• Led Online Help System Development: Developed a comprehensive online help system using Adobe RoboHelp 8, along with Installation/Configuration Guides and Release Guides in Adobe FrameMaker 9.
• Transitioned from Unstructured to Structured Documentation:Managed a team of eight writers to convert over 70 modules from unstructured documentation to structured XML/DITA.
  Pioneered DITA implementation as a pilot project, streamlining documentation processes within the company.
• Mentorship & Quality Assurance:Mentored and trained new writers while overseeing planning, effort estimation, and quality control (QC) for online help.
  Ensured grammatical accuracy, adherence to style guides, technical precision, functional correctness, and proper content packaging using Adobe RoboHelp 8.
• Subject Matter Expertise in Documentation:Acted as the documentation SME for the application, providing end-to-end expertise on the documentation lifecycle, from planning to validation and configuration management.
• Agile Documentation & Development Process:Collaborated with Agile and Scrum teams, integrating documentation into every feature development cycle.
  Used Visual Studio Team Foundation Server (TFS) 2010/2012 for project tracking, with RoboHelp integrated into the Visual Studio Team System.
• Scrum Master Leadership:Served as a Scrum Master for three Agile teams, facilitating stand-ups, managing backlog sheets, and ensuring timely completion of user stories within sprints.
• DITA Transformation & Technical Training:Received formal training in DITA using oXygen.
  Successfully converted the entire project (over 70 modules) to DITA, improving content structuring and scalability.
• Recognitions & Awards:🏆 Spot Award (03/13) – For outstanding contributions to the SFM documentation team, ensuring smooth project execution.
  🏆 CLEAR Value Award of Extraordinary People (08/12) – Recognized for going above and beyond standard hours to resolve critical documentation issues before a major release deadline.
  🏆 Spot Award (01/12) – Honored for exceptional leadership, mentorship, and training, ensuring deadlines were met despite a short-staffed team.
  

Senior Technical Writer – CCHIT/ARRA Certification

• Led Certification Programs for CCHIT & ARRA:Drove certification initiatives for CCHIT/ARRA by analyzing Sunrise Clinical Manager (SCM) manuals and online help.
  Developed a Self-Attestation document submitted to CCHIT/ARRA authorities, incorporating key compliance criteria into various user guides.
  

• Client Requirement Analysis & Presales Support:Conducted in-depth client requirement analysis to align e-learning solutions with business needs.
  Actively participated in presales activities, assisting in identifying opportunities and shaping customized solutions.
  
• Proposal Development & Solution Design:Crafted comprehensive proposals and approach documents for projects, products, and service offerings, ensuring clarity and value for clients.
  
• Proof of Concept (POC) & Client Engagement:Led the development of Proof of Concept (POC) and sample solutions, collaborating with cross-functional teams to demonstrate capabilities to clients.
  Played a key role in showcasing innovative solutions, enhancing client confidence in proposed offerings.
  
• Project Planning & Management:Developed detailed project plans and proposals, ensuring seamless execution and alignment with business objectives.
  Managed project costing and time estimation, optimizing resource allocation and ensuring budget adherence.
  

• User Documentation & Online Help:Developed comprehensive User Guides and Online Help for Calypso, a leading Investment Management Product, ensuring clarity and ease of use for clients.
  
• Asset Class Ownership & Documentation Enhancements:Owned documentation for two key asset classes – Credit Derivatives and Money Market – overseeing all enhancements, updates, and release notes.
  Managed documentation updates based on client-reported bugs, ensuring accurate and up-to-date information.
  
• Process Documentation & API Documentation:Created API documentation, process descriptions, and workflows using tools like Microsoft Visio and Excel, enhancing internal knowledge-sharing and system understanding.
  
• Onsite Experience & Real-Time Exposure:Worked in a live Calypso environment in San Francisco, California, gaining hands-on experience and a deeper understanding of system functionality and client use cases.
  

• User Documentation & Online Help Development:Designed and developed comprehensive User Manuals and Online Help systems for Prinston Financial Services, a US-based financial company, using RoboHelp 6.
  Conducted in-depth analysis of Functional Specifications and Project Design documents to create accurate, user-friendly documentation.
  
• Testing & Quality Assurance Support:Collaborated with cross-functional teams to write and review Unit Integration Tests (UITs), User Acceptance Tests (UATs), and System Integration Tests (SITs), ensuring seamless system functionality.
  
• Client Interaction & Cross-Team Support:Engaged with clients and stakeholders to understand documentation requirements and enhance user experience.
  Assisted multiple project teams with documentation-related tasks, ensuring consistency and quality across deliverables.
  
• Project Management Assistance:Supported the Project Manager in planning, tracking, and execution of documentation-related activities, contributing to project efficiency and on-time delivery.
  

• Developed Instructor-Led Training (ILTs) & Storyboards:Designed and authored engaging ILTs and detailed storyboards for US-based companies, ensuring clear and effective knowledge transfer.
  
• Courseware Development & Subject Matter Analysis:Researched, analyzed, and structured complex technical and business concepts into comprehensive course materials for diverse learning audiences.
  
• Scope Document Creation & Instructional Design Strategy:Collaborated with stakeholders to define course objectives, structure content, and develop scope documents for technical training programs.
  

• Authored IT Books & Designed Courseware:Researched, analyzed, and authored comprehensive IT-related books and course materials covering various software and emerging technologies.
  Developed scope documents, High-Level Design (HLD), and Low-Level Design (LLD) documents to structure technical content effectively.
• Team Leadership & Mentorship:Led and managed a team of 12 writers, mentoring them in information gathering, adherence to style guides, storyboarding, and quality assurance.
  Ensured high-quality deliverables by implementing robust editorial and review processes.
• Instructional Design Expert for NIIT’s International Education Board (IEB) Projects:Served as a Design & Instructional Design (ID) expert, overseeing the development and delivery of IEB projects related to J2ME and J2EE technologies.
  Reviewed and approved all IEB projects, ensuring alignment with global educational standards.
• Project Supervision & Technical Content Development:
  Managed a team of 8 writers to create educational content for technical books, including:Java Projects (BPB), Data Mining and Warehousing (BPB), PIC Microcontroller (BPB), Visual FoxPro 8.0 (Skillsoft NIIT), Oracle 10g, and Linux.
  Developed technical content for a wide range of technologies, including Java, J2ME, J2EE, CORBA, PIC Microcontroller, and Data Warehousing.
• Assessment & Certification Exam Content Development:Designed and curated certification exam questions, mapped to Bloom’s Taxonomy levels, ensuring effective assessment strategies for various IT certifications.