AMIT MAHAJAN

• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Boosted operational efficiency by optimizing supply chain processes.
• Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
• Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Involved in managing pan-India operations encompassing end-to-end solutions for campuses and hostels. Ensure profitability by developing cost-effective models

✔ Focus on the development of technology-driven solutions to enhance transparency and experience for campus living, and to maintain growth and operational excellence across the portfolio

✔ Spearhead team efforts related to major account operations encompassing scoping for new sites and site start-ups. Prepare and maintain detailed profitability plans based on the budget

✔ Partner with the Circle Heads, Operation heads, other support departments (HR, Commercial, Business Development) for defining and implementing SOPs based on the organizational and industry best practices

✔ Coordinate activities related to standardizing processes, creating food/facility solutions for contracts based on the food safety management, business rules, and standards

• Function as the State Head - IFM (Food & Facility) operations involved in the preparation of business plans including implementation of retention, development and operations of schools & universities across West (Gujarat, Maharashtra, Mumbai), AP & Telangana
• Prepare and present a comprehensive Annual Strategic Plan with F&B objectives based on the collated market intelligence on competition and other market trends
• Involved in end-to-end management of operations in coordination with 21 managers, and 3 operation managers based on the organizational policies and procedures
• Focus on major account operations encompassing scoping for new sites and site start-ups. Prepare detailed profitability plans based on the budget
• Define and implement SOPs in coordination with the Operation heads, other support departments (HR, Commercial, Business Development, Marketing team, Site Chefs)
• Standardize processes, create food/facility solutions for contracts based on the food safety management, business rules, and standards