Amit Majalatti
Bengaluru
Summary
Professional with 12+ years of experience in Procure-to-Pay operations, vendor management, and process optimization across leading organizations, including IBM India Pvt Ltd, IGATE, and Muthoot Finance Ltd. Known for a strategic mindset, collaborative approach, and a strong focus on automation and process standardization. Proven ability to drive operational efficiency, lead cross-functional teams, and build strong stakeholder relationships. Currently serving as an Assistant Manager – P2P Operations at IBM, leading initiatives that enhance service delivery and operational excellence
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
IBM India Pvt Ltd
Bengaluru
08.2016 - Current
- Led a team of 15 professionals overseeing end-to-end processes, including indexing, invoice processing, exception handling, payments, and Service-Now tickets, ensuring seamless operations and strict adherence to deadlines.
- Monitored invoice processing workflows, ensuring accurate data entry within defined SLAs and overseeing both automated and manual payment execution to completion.
- Monitored Service-Now workflows, ensuring accurately action all tickets within defined SLAs.
- Ensured timely handling of Travel & Expense, and P-Card requests, meeting all TAT requirements, with a strong focus on compliance and efficiency.
- Cultivated and maintained strong client relationships by delivering high-quality customer service, swiftly resolving issues, and driving high levels of satisfaction.
- Represented the team in regular client and vendor meetings, delivering updates, presenting process improvements, and maintaining open lines of communication.
- Continuously evaluated team performance, implementing strategic improvements to meet deadlines, maintain quality standards, and support staff development.
- Developed robust process backup plans to reduce operational risks and minimize dependency on key personnel.
- Effectively delegated tasks by aligning assignments with team members’ strengths and workload capacities, improving overall productivity and team morale.
- Fostered a collaborative team culture, encouraging knowledge sharing and cross-training to build resilience and collective expertise.
- Maintained up-to-date process documentation (DTP) by regularly reviewing and incorporating process changes, ensuring clarity and consistency across the team.
- Proactively identified and resolved invoice-related issues, minimizing delays, and managing all inquiries through efficient email and call support channels.
- Reviewed key performance indicators (KPIs) monthly and conducted quarterly performance reviews with upper management, aligning team outcomes with organizational objectives and identifying areas for continued improvement.
SME - VENDOR MASTER
iGATE/Capgemini
Bengaluru
01.2013 - 07.2016
- Managed vendor creation and modification requests within defined SLAs, maintaining compliance with internal policies, and regulatory standards.
- Reviewed and verified KYS documentationsuch as W-9 forms, EFT details, and invoices prior to onboarding vendors into the system, ensuring completeness and authenticity.
- Scheduling call with supplier and helping to submit the requests.
- Performed root cause analysis on payment rejections, identifying underlying issues and implementing corrective actions to prevent recurrence.
- Resolved discrepancies related to invoices and banking information, collaborating with relevant stakeholders to ensure seamless payment processing.
- Extracted and analyzed active vendor reports to support Mass Deletion activities, maintaining a clean and efficient vendor master database.
- Prepared and maintained daily productivity reports, tracking performance metrics and contributing to process transparency and continuous improvement.
Account Executive
Muthoot Finance Ltd
Bengaluru
03.2011 - 01.2013
- Audited customer KYC documents to ensure compliance with regulatory requirements and internal policies.
- Verified branch account details on a monthly basis, maintaining accuracy in financial records, and identifying discrepancies.
- Performed bank and cash book reconciliations, ensuring alignment between recorded transactions and actual bank balances.
- Managed inter-branch fund transfers, ensuring timely and accurate execution of financial transactions across locations.
- Conducted training sessions for new joiners, facilitating smooth on boarding and knowledge transfer of key processes and compliance standards.
Education
MBA - Finance
Visvesvaraya Technological University
12.2010
Skills
- Procure to Pay
- Client SLA and Metrics
- Stakeholders management
- Helpdesk, Issue resolution
- RPA efficiency enhancement
- Team Performance Management
- Problem solving
- Vendor management
- Training and knowledge transfer
Certification
- Agile Champion
- F&A and IBM Garage Badges
Languages
- English
- Hindi
- Kannada
Projects
Implemented Macro automation to run the DRT and DHP reports. Implemented Macro automation to run EBZ AP PO File.
Affirmation
I Amit Majalatti, hereby declare that the information given is true and correct to the best of my knowledge.
Key Highlights
- Transition the International/Overseas accounts at IBM Proactive.
- Forecasting the payments and working with treasury team to add funds.
- Preparing deck and presenting slides to clients on weekly call.
- AP/AR Reconciliation, Vendor Queries and T&E Audit.
Timeline
Assistant Manager
IBM India Pvt Ltd
08.2016 - Current
SME - VENDOR MASTER
iGATE/Capgemini
01.2013 - 07.2016
Account Executive
Muthoot Finance Ltd
03.2011 - 01.2013
MBA - Finance
Visvesvaraya Technological University
Similar Profiles
Pallavi Kumar Pallavi Kumar null
NA at IBM India Pvt Ltd, Bangalore IBM India PNA at IBM India Pvt Ltd, Bangalore IBM India P
Shruti PaintalShruti Paintal
SERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTDSERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTD
Akhila ShilpaAkhila Shilpa
Senior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt LtdSenior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt Ltd
Sudhir NigamSudhir Nigam
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)
Ayushi SharmaAyushi Sharma
Emerging Architect at Shell India Markets Pvt LtdEmerging Architect at Shell India Markets Pvt Ltd