Amit Majalatti
Bengaluru
Summary
Professional with 12+ years of experience in Procure-to-Pay operations, vendor management, and process optimization across leading organizations, including IBM India Pvt Ltd, IGATE, and Muthoot Finance Ltd. Known for a strategic mindset, collaborative approach, and a strong focus on automation and process standardization. Proven ability to drive operational efficiency, lead cross-functional teams, and build strong stakeholder relationships. Currently serving as an Assistant Manager – P2P Operations at IBM, leading initiatives that enhance service delivery and operational excellence
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
IBM India Pvt Ltd
Bengaluru
08.2016 - Current
- Led a team of 15 professionals overseeing end-to-end processes, including indexing, invoice processing, exception handling, payments, and Service-Now tickets, ensuring seamless operations and strict adherence to deadlines.
- Monitored invoice processing workflows, ensuring accurate data entry within defined SLAs and overseeing both automated and manual payment execution to completion.
- Monitored Service-Now workflows, ensuring accurately action all tickets within defined SLAs.
- Ensured timely handling of Travel & Expense, and P-Card requests, meeting all TAT requirements, with a strong focus on compliance and efficiency.
- Cultivated and maintained strong client relationships by delivering high-quality customer service, swiftly resolving issues, and driving high levels of satisfaction.
- Represented the team in regular client and vendor meetings, delivering updates, presenting process improvements, and maintaining open lines of communication.
- Continuously evaluated team performance, implementing strategic improvements to meet deadlines, maintain quality standards, and support staff development.
- Developed robust process backup plans to reduce operational risks and minimize dependency on key personnel.
- Effectively delegated tasks by aligning assignments with team members’ strengths and workload capacities, improving overall productivity and team morale.
- Fostered a collaborative team culture, encouraging knowledge sharing and cross-training to build resilience and collective expertise.
- Maintained up-to-date process documentation (DTP) by regularly reviewing and incorporating process changes, ensuring clarity and consistency across the team.
- Proactively identified and resolved invoice-related issues, minimizing delays, and managing all inquiries through efficient email and call support channels.
- Reviewed key performance indicators (KPIs) monthly and conducted quarterly performance reviews with upper management, aligning team outcomes with organizational objectives and identifying areas for continued improvement.
SME - VENDOR MASTER
iGATE/Capgemini
Bengaluru
01.2013 - 07.2016
- Managed vendor creation and modification requests within defined SLAs, maintaining compliance with internal policies, and regulatory standards.
- Reviewed and verified KYS documentationsuch as W-9 forms, EFT details, and invoices prior to onboarding vendors into the system, ensuring completeness and authenticity.
- Scheduling call with supplier and helping to submit the requests.
- Performed root cause analysis on payment rejections, identifying underlying issues and implementing corrective actions to prevent recurrence.
- Resolved discrepancies related to invoices and banking information, collaborating with relevant stakeholders to ensure seamless payment processing.
- Extracted and analyzed active vendor reports to support Mass Deletion activities, maintaining a clean and efficient vendor master database.
- Prepared and maintained daily productivity reports, tracking performance metrics and contributing to process transparency and continuous improvement.
Account Executive
Muthoot Finance Ltd
Bengaluru
03.2011 - 01.2013
- Audited customer KYC documents to ensure compliance with regulatory requirements and internal policies.
- Verified branch account details on a monthly basis, maintaining accuracy in financial records, and identifying discrepancies.
- Performed bank and cash book reconciliations, ensuring alignment between recorded transactions and actual bank balances.
- Managed inter-branch fund transfers, ensuring timely and accurate execution of financial transactions across locations.
- Conducted training sessions for new joiners, facilitating smooth on boarding and knowledge transfer of key processes and compliance standards.
Education
MBA - Finance
Visvesvaraya Technological University
12.2010
Skills
- Procure to Pay
- Client SLA and Metrics
- Stakeholders management
- Helpdesk, Issue resolution
- RPA efficiency enhancement
- Team Performance Management
- Problem solving
- Vendor management
- Training and knowledge transfer
Certification
- Agile Champion
- F&A and IBM Garage Badges
Languages
- English
- Hindi
- Kannada
Projects
Implemented Macro automation to run the DRT and DHP reports. Implemented Macro automation to run EBZ AP PO File.
Affirmation
I Amit Majalatti, hereby declare that the information given is true and correct to the best of my knowledge.
Key Highlights
- Transition the International/Overseas accounts at IBM Proactive.
- Forecasting the payments and working with treasury team to add funds.
- Preparing deck and presenting slides to clients on weekly call.
- AP/AR Reconciliation, Vendor Queries and T&E Audit.
Timeline
Assistant Manager
IBM India Pvt Ltd
08.2016 - Current
SME - VENDOR MASTER
iGATE/Capgemini
01.2013 - 07.2016
Account Executive
Muthoot Finance Ltd
03.2011 - 01.2013
MBA - Finance
Visvesvaraya Technological University
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