Results-driven professional with 18 years of experience in business and commercial banking. Expertise in client servicing, portfolio management, credit and financial analysis, risk assessment, and cross-selling. Proven ability to drive revenue growth and enhance client satisfaction by effectively managing and expanding portfolios across diverse markets. Skilled in credit underwriting, risk assessment, loan structuring, and market expansion. Experienced in fostering long-term client relationships, closing complex deals and delivering customized financial solutions. Proficient in managing credit documentation, ensuring adherence to credit policies, and coordinating with internal stakeholders. Effective in handling all internal and external communication regarding organizational goals, policies, and regulatory framework. Passionate about empowering clients through innovative banking solutions and exceptional service delivery to support client retention and facilitate better negotiations.
• Profit Optimization: Optimized resource allocation to boost profitability while reducing costs without compromising quality & service levels
• Revenue Growth: Boosted revenue by acquiring new clients, strengthening existing relationships and successfully closing high-value deals
• Digital Banking Solutions: Partnered with clients to implement innovative digital banking solutions, enhancing user experience and simplifying banking processes through regular client interactions
• Strategic Alignment: Aligned regional objectives with corporate goals to ensure seamless operations and holistic success across all businesses.
• Credit & Risk Assessment: Conducted comprehensive financial and credit evaluations for new and existing loans, ensuring sound credit approval submissions
• Portfolio Risk Management: Proactively identified and reported early warning signals to maintain portfolio quality and mitigate risks
• Portfolio Management: Managed a portfolio exceeding 112 million CAD, achieving annual growth of over 20%
• Business Development: Growing business through Cross sell initiatives, closing complex deals, providing knowledge on new bank products
• Portfolio Review: Conducted thorough due diligence, financial analysis, and credit assessments to review and optimize the existing portfolio
• Business Development & Lead Generation: Generated new business leads by leveraging the branch network and client referrals, driving revenue growth and portfolio expansion
• Digital Banking Adoption: Promoted and facilitated the adoption of innovative digital banking technologies, enhancing the client experience and driving engagement
• Portfolio Management & Growth: Successfully managed a portfolio and doing periodic review of existing portfolio.
• Regulatory and Compliance: Providing clients understanding of existing regulatory policies and supporting their businesses to follow the same in line with bank policies to be compliant and reduce bank risk
• Training and Skill Development: Supporting new joiners in product and documentation training and regularly doing trainings to keep team updated with initiatives taken by bank to enhance the productivity and ensure better client experience with proper training.
• Customer Relationship Management: Resolved customer inquiries and complaints promptly, building trust and enhancing satisfaction
• Sales Performance & Revenue Growth: Exceeded sales targets and customer service metrics while driving revenue growth through market research and opportunity identification
• Business Development & Client Engagement: Conducted market activities and regular client meetings to understand business needs and develop tailored financial solutions
• Credit & Financial Assessments: Conducted regular credit and financial assessments for both new and existing clients to ensure compliance and mitigate risks
• Portfolio Management & Growth: Managed a 14-million CAD portfolio, achieving consistent growth of over 10% annually