Amit Malik
New Delhi
Summary
Forward-thinking Manager with a proven track record in implementing new processes, managing innovations, and planning strategic initiatives. Demonstrates exceptional problem-solving skills and possesses a deep understanding of policies and procedures. Recognized for evaluating employee performance and successfully overseeing key projects.
Overview
11
11
years of professional experience
Work History
Manager-After Sale & Service
PMI Electro Mobility Solutions Pvt. Ltd.
New Delhi
04.2022 - Current
- Streamlined technical issues and faults across multiple Indian locations by ensuring fleet was roadworthy with effective team management
- Ensured smooth functioning of filed work by providing expert technical assistance to the team
- Collaborated with dispatch team to distribute necessary parts for off-road buses across multiple locations
- Handled resolution of warranty claims with vendor
- Responsible for part recovery/ debit note/ credit note from dealer/vendor
- Co-ordinate with production team and vendors to improve quality
- Analysis of Failure Information report and corrective action
- Effectively handled various retro assignments according to market input
- Conducted staff training sessions to enhance team's knowledge and sales skills for new product ranges
- Scheduled employees based on company priorities while considering staff leave requests and individual shift preferences
- Maintained optimal inventory by monitoring levels and placing orders for replenishment, eradicating chances of shortages
- Managed inventory control to minimize waste and maintain optimal stock levels continuously
- Monitored and developed improvement plans for staff performance.
Works Manager
Great Value Fuels Pvt. Ltd.
10.2019 - 02.2022
- Responsible for maintenance, repair & service of 175 TATA Marco polo Cluster Buses fleet and strategic follow up in analysing technical complaints and warranty related issues to increase service revenue
- Planning and monitoring work within the workshop, supervising the Space Instrument makers
- Managing stock levels (e.g
- Materials, fixings and tooling)
- Report on workloads, participating in project reviews
- Workshop Management: Provide after Sales service and technical support and technical training to dealer staff
- Ensure 100% trained manpower availability at workshop for quality service
- Identified areas of cost control and managed expenses within allotted budget
- Training new skills to the Service provider team including the technical training imparted to Technicians and soft skills and other process/ system related know-how to the concerned staff
- Reducing the identifying areas of obstructions/ breakdowns and implementing steps to rectify them ensuring 100% out shedding.
Assistant Manager (Production)
Jassco Enterprises
06.2019 - 09.2019
- Operate as a key contributor to the team to set standard work, audit standard work, and improve standard work while problem solving
- Provide coaching, direction, and guidance to employees in regarding non-conformance to standard work (including, but not limited to, productivity, quality, housekeeping, and safety)
- Provide feedback on employee and/or team performance to the supervisor and/or manager
- Perform safety, quality, standard work, and housekeeping audits
- Performs other duties as assigned by manager
- Support management decisions and effectively communicate decisions with team.
Assistant Manager
Terra Motors India Pvt. Ltd.
05.2016 - 05.2019
- Responsible for PAN India after sale service
- Warranty/ Clams Analysis: Responsibly for Warranty Parts Analysis & their Countermeasure
- Keeping service team up to date on manufacturer warranty and policy procedures
- Leading field service team to ensure customer satisfaction
- Addressing issues in production, analyzing the root cause, and implementing emergency response and permanent corrective actions
- Resolve Service-Related Issues at the Dealer end
- Involved in quality improvement and cost reduction projects
- Involve in Factory production improvement group for increase productivity
- Responsible for Homologation operations
- Responsible for making Kaizen reports.
Service Engineer
Adie Broswon Transport Corporation Co. Ltd.
08.2013 - 04.2016
- Responsible for maintenance, repair & service of 150 TATA Marco polo Cluster Buses fleet and strategic follow up in analyzing technical complaints and warranty related issues to increase service revenue
- Fault diagnosis and troubleshooting
- Workshop Management: Provide after Sales service and technical support and technical training to dealer staff
- Ensure 100% trained manpower availability at workshop for quality service
- Warranty/ Claims Analysis: Analyzing the warranty failure and prepared warranty claim on fortnight basis and submitted to Regional Service Manager as and Head office
- Training new skills to the Service provider team including the technical training imparted to Technicians and soft skills and other process/ system related know-how to the concerned staff
- Reducing the identifying areas of obstructions/ breakdowns and implementing steps to rectify them ensuring 100% out shedding
- Maintaining the optimum stock level for the spare parts inventory.
Education
Senior Secondary Certificate Examination -
01.2008
Matriculation Examination -
01.2006
B-Tech. -
Delhi Institute of Technology & Management, M.D.U. Rohtak
Skills
- Clear Verbal Communication
- Flexible in Dynamic Environments
- Team Collaboration
- Quickly Integrates into Teams
- Calmness Under Pressure
- Equipment Assembly Proficiency
- Analytical Decision Making
- Financial Performance Review
- Effective Negotiation Strategies
- Prioritization Skills
- Strategic planning
- Customer Loyalty Development
Maritalplace
Delhi
Professional Development
- MS office i.e. MS Office, MS outlook, etc.
- Operations of Homologation portal.
Personal Information
- Father's Name: Sh. Surat Singh
- Date of Birth: 10/08/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager-After Sale & Service
PMI Electro Mobility Solutions Pvt. Ltd.
04.2022 - Current
Works Manager
Great Value Fuels Pvt. Ltd.
10.2019 - 02.2022
Assistant Manager (Production)
Jassco Enterprises
06.2019 - 09.2019
Assistant Manager
Terra Motors India Pvt. Ltd.
05.2016 - 05.2019
Service Engineer
Adie Broswon Transport Corporation Co. Ltd.
08.2013 - 04.2016
Senior Secondary Certificate Examination -
Matriculation Examination -
B-Tech. -
Delhi Institute of Technology & Management, M.D.U. Rohtak
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