Amit Malik
New Delhi
Summary
Experienced After Sales and Service Manager with 11 years in the automobile sector, including 5+ years specializing in Electric Vehicles. Strong record of delivering exceptional customer service and improving operational efficiency. Proficient in team management and implementing strategies to drive customer satisfaction and increase revenue.
Overview
12
12
years of professional experience
Work History
Area Service Manager
Euler Motors Pvt Ltd
New Delhi
10.2025 - Current
- Ensured high customer satisfaction by promptly resolving service issues and acting on customer feedback.
- Delivered services in line with committed standards, timelines, and SLAs across the assigned area.
- Led, managed, and mentored cross-functional service teams, including engineers, service advisors, and technicians.
- Monitored KPIs and service performance metrics, identified gaps, and implemented corrective actions.
- Assessed training needs and facilitated continuous learning and skill development programs for teams.
- Built and maintained strong relationships with key customers to improve retention and service experience.
- Coordinated closely with CRM teams to enhance customer engagement and service effectiveness.
- Conducted service and product awareness programs, educating customers on proper usage, do’s, and don’ts.
- Developed and executed contingency and emergency response plans to manage critical service situations.
- Tracked, monitored, and reported all retro and campaign-related activities, ensuring timely execution, accurate documentation, and closure.
Manager-After Sale & Service
PMI Electro Mobility Solutions Pvt. Ltd.
Rewari
04.2022 - 09.2025
- Streamlined technical issues and faults across multiple Indian locations by ensuring fleet was roadworthy with effective team management
- Ensured smooth functioning of filed work by providing expert technical assistance to the team
- Collaborated with dispatch team to distribute necessary parts for off-road buses across multiple locations
- Handled resolution of warranty claims with vendor
- Responsible for part recovery/ debit note/ credit note from dealer/vendor
- Co-ordinate with production team and vendors to improve quality
- Analysis of Failure Information report and corrective action
- Effectively handled various retro assignments according to market input
- Conducted staff training sessions to enhance team's knowledge and sales skills for new product ranges
- Scheduled employees based on company priorities while considering staff leave requests and individual shift preferences
- Maintained optimal inventory by monitoring levels and placing orders for replenishment, eradicating chances of shortages
- Managed inventory control to minimize waste and maintain optimal stock levels continuously
- Monitored and developed improvement plans for staff performance.
Works Manager
Great Value Fuels Pvt. Ltd.
10.2019 - 02.2022
- Responsible for maintenance, repair & service of 175 TATA Marco polo Cluster Buses fleet and strategic follow up in analysing technical complaints and warranty related issues to increase service revenue
- Planning and monitoring work within the workshop, supervising the Space Instrument makers
- Managing stock levels (e.g
- Materials, fixings and tooling)
- Report on workloads, participating in project reviews
- Workshop Management: Provide after Sales service and technical support and technical training to dealer staff
- Ensure 100% trained manpower availability at workshop for quality service
- Training new skills to the Service provider team including the technical training imparted to Technicians and soft skills and other process/ system related know-how to the concerned staff
- Reducing the identifying areas of obstructions/ breakdowns and implementing steps to rectify them ensuring 100% out shedding.
Assistant Manager (Production)
Jassco Enterprises
06.2019 - 09.2019
- Operate as a key contributor to the team to set standard work, audit standard work, and improve standard work while problem solving
- Provide coaching, direction, and guidance to employees in regarding non-conformance to standard work (including, but not limited to, productivity, quality, housekeeping, and safety)
- Provide feedback on employee and/or team performance to the supervisor and/or manager
- Perform safety, quality, standard work, and housekeeping audits
- Performs other duties as assigned by manager
- Support management decisions and effectively communicate decisions with team.
Assistant Manager
Terra Motors India Pvt. Ltd.
05.2016 - 05.2019
- Responsible for PAN India after sale service
- Warranty/ Clams Analysis: Responsibly for Warranty Parts Analysis & their Countermeasure
- Keeping service team up to date on manufacturer warranty and policy procedures
- Leading field service team to ensure customer satisfaction
- Addressing issues in production, analyzing the root cause, and implementing emergency response and permanent corrective actions
- Resolve Service-Related Issues at the Dealer end
- Involved in quality improvement and cost reduction projects
- Involve in Factory production improvement group for increase productivity
- Responsible for Homologation operations
- Responsible for making Kaizen reports.
Service Engineer
Adie Broswon Transport Corporation Co. Ltd.
08.2013 - 04.2016
- Responsible for maintenance, repair & service of 150 TATA Marco polo Cluster Buses fleet and strategic follow up in analyzing technical complaints and warranty related issues to increase service revenue
- Fault diagnosis and troubleshooting
- Workshop Management: Provide after Sales service and technical support and technical training to dealer staff
- Ensure 100% trained manpower availability at workshop for quality service
- Warranty/ Claims Analysis: Analyzing the warranty failure and prepared warranty claim on fortnight basis and submitted to Regional Service Manager as and Head office
- Training new skills to the Service provider team including the technical training imparted to Technicians and soft skills and other process/ system related know-how to the concerned staff
- Reducing the identifying areas of obstructions/ breakdowns and implementing steps to rectify them ensuring 100% out shedding
- Maintaining the optimum stock level for the spare parts inventory.
Education
B-Tech. - Mechanical Engineering
Delhi Institute of Technology & Management, M.D.U. Rohtak
Sonipat08-2012
Senior Secondary Certificate Examination -
Hindu Sr. Sec. School
Sonipat03-2008
Matriculation Examination -
SM Hindu Sr. Sec. School
Sonipat03-2006
Skills
- Clear Verbal Communication
- Flexible in Dynamic Environments
- Team Collaboration
- Quickly Integrates into Teams
- Calmness Under Pressure
- Equipment Assembly Proficiency
- Analytical Decision Making
- Financial Performance Review
- Effective Negotiation Strategies
- Prioritization Skills
- Strategic planning
- Customer Loyalty Development
Affiliations
- Trekking
- Gardening
- Cooking
- Learning
Personal lnformation
- Father's Name: Sh. Surat Singh
- Date of Birth: 10/08/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Area Service Manager
Euler Motors Pvt Ltd
10.2025 - Current
Manager-After Sale & Service
PMI Electro Mobility Solutions Pvt. Ltd.
04.2022 - 09.2025
Works Manager
Great Value Fuels Pvt. Ltd.
10.2019 - 02.2022
Assistant Manager (Production)
Jassco Enterprises
06.2019 - 09.2019
Assistant Manager
Terra Motors India Pvt. Ltd.
05.2016 - 05.2019
Service Engineer
Adie Broswon Transport Corporation Co. Ltd.
08.2013 - 04.2016
B-Tech. - Mechanical Engineering
Delhi Institute of Technology & Management, M.D.U. Rohtak
Senior Secondary Certificate Examination -
Hindu Sr. Sec. School
Matriculation Examination -
SM Hindu Sr. Sec. School