Amit Mathew Joseph
Senior Travel Specialist
Kochi
Summary
Passionate and driven professional with a strong desire to excel in a challenging and rewarding environment. Eager to leverage skills and experience to make a positive impact and advance career. Committed to continuous learning and development to enhance capabilities and achieve success. Seeking opportunity to contribute effectively while also providing room for personal and professional growth.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Travel Specialist
Reward 360
2024.12 - Current
Front Office Manager
Signature Resort
2023.03 - 2024.11
- Led front office operations at a leisure-focused resort.
- Focused on enhancing guest satisfaction, team efficiency, and service excellence in a boutique setting.
Front Office Manager
Hilton
2022.03 - 2022.11
- Company Overview: 205 Keys
- Managed front desk operations at an international 5-star property.
- Drove guest experience improvements, staff performance, and operational standards in a globally branded environment.
Front Office Manager
Novotel Vijayawada Varun
2019.11 - 2021.09
- Company Overview: 233 Keys
- Key member of the Pre-Opening Team.
- Oversaw all front office functions and implemented COVID-19 safety protocols during the pandemic.
- Handled loyalty programs, trained staff, and maintained service standards.
Assistant Front Office Manager
Grand Hyatt Kochi Bolgatty
2017.07 - 2019.10
- Company Overview: 264 Keys
- Part of the Pre-Opening Team at this luxury property.
- Played a pivotal role during the Kerala floods, supporting crisis operations.
- Managed major events including APICON 2019 and IAA 2019.
Assistant Front Office Manager(HOD)
Novotel Chennai Sipcot
2014.06 - 2017.06
- Company Overview: 180 Keys
Assistant Front Office Manager (Feb 2016 to Jun 2017)
Duty Manager (Jun 2014 to Jan 2016)
- Served in both mid and senior roles; handled daily operations, guest relations, and crisis response during Cyclone Vardah.
- Recognized for enrolling high volumes of guests into loyalty programs.
Team Leader
Ibis & Novotel Bengaluru Tech Park
2011.11 - 2014.05
- Company Overview: 526 Keys
- Part of a dual-branded property. Led a cross-functional front office team and was designated as Opera Super User and Loyalty Program Champion.
- Trained staff and ensured consistent guest satisfaction.
Front Office Supervisor
Casino Hotel
2009.10 - 2011.12
- Company Overview: 67 Keys
- Oversaw shift operations, guest check-ins/outs, and reservations.
- Provided leadership in a heritage property known for personalized service.
Intern
The Park
- Completed industrial training across core departments.
- Built foundational knowledge in hospitality operations with a focus on luxury service delivery.
Education
Bachelors - Hotel Management
Welcome Group Graduate School of Hotel Administration
Bengaluru, Karnataka 2005.01 - 2009.01
Skills
- Leadership (Strong leadership in team building, performance management, crisis handling, and cross-functional collaboration to drive service excellence)
- Attention to Detail(Service quality monitoring and guest feedback handling)
- Process Implementation(COVID-19 protocols, SOP setup, audits)
- Crisis Management(Experience handling emergencies and ensuring service continuity)
- Analytical & Result-Oriented Thinking
- Communication & Relationship Management
- Adaptability
- Team Building & Staff Development
- Driving Performance
- Innovations
- Microsoft Office
- Opera Software
Hobbies
- Reading
- Gaming
- Football
Timeline
Senior Travel Specialist
Reward 360
2024.12 - Current
Front Office Manager
Signature Resort
2023.03 - 2024.11
Front Office Manager
Hilton
2022.03 - 2022.11
Front Office Manager
Novotel Vijayawada Varun
2019.11 - 2021.09
Assistant Front Office Manager
Grand Hyatt Kochi Bolgatty
2017.07 - 2019.10
Assistant Front Office Manager(HOD)
Novotel Chennai Sipcot
2014.06 - 2017.06
Team Leader
Ibis & Novotel Bengaluru Tech Park
2011.11 - 2014.05
Front Office Supervisor
Casino Hotel
2009.10 - 2011.12
Bachelors - Hotel Management
Welcome Group Graduate School of Hotel Administration
2005.01 - 2009.01
Intern
The Park