Amit Mathew Joseph

• Led front office operations at a leisure-focused resort.
• Focused on enhancing guest satisfaction, team efficiency, and service excellence in a boutique setting.

• Company Overview: 205 Keys
• Managed front desk operations at an international 5-star property.
• Drove guest experience improvements, staff performance, and operational standards in a globally branded environment.

• Company Overview: 233 Keys
• Key member of the Pre-Opening Team.
• Oversaw all front office functions and implemented COVID-19 safety protocols during the pandemic.
• Handled loyalty programs, trained staff, and maintained service standards.

• Company Overview: 264 Keys
• Part of the Pre-Opening Team at this luxury property.
• Played a pivotal role during the Kerala floods, supporting crisis operations.
• Managed major events including APICON 2019 and IAA 2019.

• Company Overview: 180 Keys

Assistant Front Office Manager (Feb 2016 to Jun 2017)

Duty Manager (Jun 2014 to Jan 2016)

• Served in both mid and senior roles; handled daily operations, guest relations, and crisis response during Cyclone Vardah.
• Recognized for enrolling high volumes of guests into loyalty programs.

• Company Overview: 526 Keys
• Part of a dual-branded property. Led a cross-functional front office team and was designated as Opera Super User and Loyalty Program Champion.
• Trained staff and ensured consistent guest satisfaction.

• Company Overview: 67 Keys
• Oversaw shift operations, guest check-ins/outs, and reservations.
• Provided leadership in a heritage property known for personalized service.

• Completed industrial training across core departments.
• Built foundational knowledge in hospitality operations with a focus on luxury service delivery.