Amit Mishra
Ahmedabad City, Gujarat
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Online Chat Representative
Etech Global Services
Ahmedabad City
01.2023 - 06.2024
- Customer Interaction Management: Handled over 100 customer interactions per day through chat, addressing inquiries, resolving issues, and providing information on products and services.
- Achievement of High NPS Scores: Consistently maintained high Net Promoter Scores (NPS) by delivering exceptional customer service, resulting in positive feedback and increased customer loyalty.
- Problem-Solving Skills: Demonstrated exceptional problem-solving abilities by efficiently resolving complex customer queries, ensuring customer satisfaction and retention.
- Product Promotion: Proactively promoted company products and services to customers, effectively identifying upselling and cross-selling opportunities, leading to a significant increase in sales and revenue.
- Team Collaboration: Worked closely with team members to share best practices, improve overall team performance, and contribute to a positive and productive work environment.
- Time Management: Successfully managed multiple customer interactions simultaneously, ensuring timely responses and resolutions while maintaining quality service.
- Training and Development: Mentored new team members, providing guidance and support to help them acclimate to the company's customer service standards and protocols.
- Feedback Implementation: Actively sought customer feedback and provided valuable insights to the management team, contributing to the continuous improvement of customer service processes and practices.
- Adaptability: Quickly adapted to changes in company policies and procedures, ensuring compliance with the latest guidelines and maintaining high service standards.
Business Development Executive
HDB Financial Services Ltd
Ahmedabad City
09.2022 - 11.2022
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed and implemented strategies to increase customer base and revenue growth.
Customer Care Representative
Go For Transformation Pvt Ltd
Ahmedabad City
01.2022 - 09.2022
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information in the system.
- Collaborated with team members to enhance service delivery processes.
- Documented customer interactions accurately for future reference.
- Educated customers about products and services to improve satisfaction.
- Coordinated communication between departments to resolve customer concerns.
Education
B.com - Accounting And Business Management
Navgujarat College of Commerce
Ahmedabad07-2019
12th - Accounting and Commerce
SBH School
Ahmedabad06-2015
10th -
SBH School
Ahmedabad03-2013
Customer Service Excellence Course - Completed An Intensive Course Focused On Advanced
Additional Course
AhmedabadSkills
- Timely Customer Handling: Ability to efficiently manage customer interactions and resolve issues promptly, ensuring a positive customer experience
- Task Fulfillment: Proven track record of completing assigned tasks accurately and on time, demonstrating strong organizational and time management skills
- Customer Persuasion: Skilled in convincing customers to buy new products and services, leveraging effective communication and persuasion techniques
- Query Resolution: Expertise in resolving customer queries and concerns, providing accurate information and solutions
- NPS Maintenance: Consistently maintained high Net Promoter Scores (NPS) by delivering exceptional customer service and ensuring customer satisfaction
- Multitasking: Excel at managing multiple customer interactions simultaneously, ensuring timely and effective responses to each query
- Communication: Strong verbal and written communication skills, ensuring clear and concise information delivery to customers
- Empathy: Demonstrated empathy and understanding when addressing customer concerns, creating a positive and supportive customer experience
- Technical Proficiency: Proficient in using customer service software and tools, ensuring efficient and accurate handling of customer interactions
- Objective-Oriented
Additional Responsibilities:-
- Upselling Expertise
- CRM System Proficiency
- Resilience Under Pressure
- Efficient Order Management
- Client Account Management
- Professional Writing Skills
- Analytical Skills
- Maintains Calm Demeanor in Challenging Environments
- Timely Complaint Management
- Identifying Customer Requirements
- Customer-Focused Approach
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Gujarati
Proficient (C2)
C2
Accomplishments
- Recognition: Awarded Best Performance Certificate for exceptional performance and dedication during the work period.
My Hobbies
- Traveling: Passionate about experiencing new cultures and destinations, enhancing personal growth and global awareness.
- Sports: enthusiastic about cricket and football, both as a player and a spectator.
- Technology: Keen interest in staying updated with the latest tech trends and advancements.
- Fitness: committed to maintaining a healthy lifestyle through regular exercise and outdoor activities.
- Gaming: engages in online and offline gaming, enhancing strategic thinking and reflexes. I mainly play Battlefield multiplayer titles and story-driven titles too.
References
References available upon request.
Timeline
Online Chat Representative
Etech Global Services
01.2023 - 06.2024
Business Development Executive
HDB Financial Services Ltd
09.2022 - 11.2022
Customer Care Representative
Go For Transformation Pvt Ltd
01.2022 - 09.2022
B.com - Accounting And Business Management
Navgujarat College of Commerce
12th - Accounting and Commerce
SBH School
10th -
SBH School
Customer Service Excellence Course - Completed An Intensive Course Focused On Advanced
Additional Course
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