Amit Mishra
Noida
Summary
Experienced DevOps, Application, and Cloud Engineer with a strong background in 24/7 production support, complex system administration, and managing multiple projects simultaneously. Demonstrated expertise in infrastructure and application-level troubleshooting, operational automation, and executing seamless, zero-downtime deployments. Proficient in scripting, system health monitoring, and implementing robust observability solutions using Prometheus, Alertmanager, and Grafana. Dedicated to improving system reliability, scalability, and performance through proactive management, automation, and continuous improvement practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Engineer2
Aristocrat Technologies India Pvt. Ltd.
07.2024 - Current
- Operations Monitoring: Oversaw and maintained DevOps operations across multiple production environments distributed across four time zones, ensuring high availability and performance.
- Issue Resolution: Handled customer-facing support tickets via Freshdesk and Zendesk, resolving gameplay-related issues including HTTP errors, login failures, game freezes, and debit/credit mismatches to ensure seamless player experience.
- System Analysis & Troubleshooting: Conducted detailed log analysis and system performance monitoring using tools like Grafana, Datadog, Kibana, and New Relic to proactively detect and resolve anomalies.
- Incident Management: Managed internal Jira tickets for incidents, IP whitelisting, infrastructure deployments, and critical bug fixes, adhering to SLA timelines.
- Game Deployment & Configuration: Executed game releases and updates, including pay table modifications, IP pool setups, and version deployments across various environments.
- Collaboration on Major Releases: Participated in major deployments like Multi RTP, jackpot integrations, and data center migrations, ensuring coordination across teams and environments.
- Database Support: Resolved player stuck issues through advanced SQL queries and MongoDB operations using Mongo Compass and other database tools.
- Tooling & Automation: Worked hands-on with Postman, GCP, AWS, Azure, Argo CD, Ansible Tower, GitLab, GitHub, Vault, and Slack for CI/CD, configuration management, and team communication.
- On-call & Escalation Handling: Responded to critical alerts and escalations via PagerDuty, coordinating swift responses to minimize downtime.
Application Support Engineer
RADCOM
06.2023 - 07.2024
- Provided application solution support for clients, including Linux (Shell Scripting), MySQL, DB Beaver, Grafana, Q-Insight, Q-Trace, PAM, SAM, NAM, and Jenkins.
- Developed Bash and PowerShell scripts for task automation and infrastructure management.
- Deployed and scaled applications in cloud environments based on client requirements.
- Designed and configured automation alerts using Grafana and Alert Manager.
- Collaborated with development, operations, and other teams to ensure seamless and error-free delivery.
- Worked on upgrading internal cloud services through change requests (CRs).
- Configured services, routes, and consumers based on project specifications.
- Handled customer tickets using tools like JIRA, ServiceNow, and BMC Remedy, ensuring adherence to specified SLA and MTTR targets.
Support Engineer
Ericsson India Global Services Private Limited
11.2021 - 06.2023
- Set up CI/CD pipelines using AWS and open-source tools.
- Managed Docker containers, including creation, deployment of microservices, and Docker file management.
- Provisioned and managed cloud infrastructure, ensuring security best practices.
- Managed server configurations and environments using Ansible.
- Deployed microservices and UI apps on OpenShift and Kubernetes.
- Managed services on OpenShift and Kubernetes, ensuring zero downtime for microservice deployments.
- Conducted internal training on DevOps tools like Kubernetes, Docker, and AWS.
- Troubleshot build environment issues, set up git branch strategies, and managed merges in GitLab.
- Managed build and release processes based on project needs and triggered build jobs.
- Created Jenkinsfiles for automated CI/CD.
- Handled production deployment pipelines with a zero-downtime strategy.
- Managed AWS resources such as EC2, S3, VPC, IAM, and other AWS services.
- Worked with Kubernetes to manage microservices, including creating clusters, managing pods, and configuring networking and load balancing.
- Ensured high availability for applications running on cloud instances and containers.
- Collaborated with developers and release teams to improve the CI/CD pipeline.
- Implemented best practices for Docker, Ansible, GitLab, Jenkins, and AWS.
- Set up Prometheus for infrastructure and cloud monitoring.
Engineer
Team lease Service Limited (On site of Vodafone Idea Private Limited)
08.2021 - 11.2021
- Here i am working in Noc , as Cloud engineer
Associate Network Engineer
US Technologies International Pvt. Ltd (On site of Nokia Solutions and Networks)
11.2020 - 08.2021
- Packet core ( Alarms monitoring, rasing tickets, troubleshooting, and good knowledge of interfaces , nodes, protocols)
Education
B.Tech/B.E. - Electronics And Communications Engineering
Dr. APJ Abdul Kalam Technical University
Babu Banarasi Das Northern India Institute09-2020
Skills
- Cloud platforms: AWS, GCP
- Database management: MongoDB, Azure Database
- CI/CD tools: GitLab, ArgoCD, CI/CD
- Configuration management: Ansible
- Monitoring solutions: New Relic, Grafana, Kibana
- Data orchestration: Airflow
- Container orchestration: Kubernetes
- Query languages & analytics: SQL, BigQuery
Certification
- Associate Cloud Engineer (Valid upto May 2027)
- ITIL Expert Certification - IT Service Management (Valid upto 2028)
LANGUAGES
English
Hindi
Timeline
Engineer2
Aristocrat Technologies India Pvt. Ltd.
07.2024 - Current
Application Support Engineer
RADCOM
06.2023 - 07.2024
Support Engineer
Ericsson India Global Services Private Limited
11.2021 - 06.2023
Engineer
Team lease Service Limited (On site of Vodafone Idea Private Limited)
08.2021 - 11.2021
Associate Network Engineer
US Technologies International Pvt. Ltd (On site of Nokia Solutions and Networks)
11.2020 - 08.2021
B.Tech/B.E. - Electronics And Communications Engineering
Dr. APJ Abdul Kalam Technical University
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