Amit More
Mumbai
Summary
Dynamic IT Desktop Support professional with CMS IT Services, adept at troubleshooting complex hardware and software issues. Proven expertise in network support and exceptional communication skills, delivering tailored solutions that enhance user experience. Committed to implementing IT service management best practices, ensuring efficient service delivery and optimal system performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Desktop Support
CMS IT services private limited
Mumbai
05.2023 - Current
- Provided technical support and troubleshooting for hardware and software issues, ensuring optimal performance of systems
- Installed and configured desktop and operational systems to enhance user experience
- Maintained and managed network support functionalities to improve connectivity and workflow
- Assisted in implementing IT service management best practices for efficient service delivery
- Fostered strong communication with users to understand their needs and provide tailored solutions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Diploma - IT
Pravin Patil College of Information & Technology
Mumbai08-2021
Skills
- Basic knowledge of network
- Basic knowledge of Router
- Basic knowledge of Switches
- Basic knowledge of Firewall
- Network support
- Fast Learner
- Computer Skills
- Communication Skills
- Problem Solving
- Technical Support
- Desktop Computing
- Operational Systems
- Maintenance
- Safety Principles
- Desktop Support
- IT Service Management
- Software Engineering
- Content Management
- Knowledge of Engineering
- Customer Service
- Hard Work and Dedication
Certification
Completed Internship in Networking!
Timeline
IT Desktop Support
CMS IT services private limited
05.2023 - Current
Diploma - IT
Pravin Patil College of Information & Technology
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