Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amit Mulay

Kalyan West

Summary

Enthusiastic and Pragmatic professional with solid experience in technology leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in technology, Finnance, Program management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Looking ahead to be associated with an organisation, with an objective to contribute into versatile areas & seamlessly integrate to have one view to all stakeholders. Along with my individual professional, personal growth into leadership role.


A BFSI & Payments Professional with 18 years of experience in versatile roles & areas. With some of the key attributes are effective communication & grasping new concepts quickly & utilize the same in a productive manner. Along with relationship management skills with aptitude for collaborating with interanal & external executives, and key stakeholders to identify business needs for developing & delivering winning solutions.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Assistance Vice President

HDFC BANK Ltd
Mumbai
07.2019 - Current


  • Systems/Projects: Merchant on Boarding & Servicing Mobile App, Merchant Web Portal, PG VAS- Value Added service with 06 partners.
  • Roles & Responsibility:
  • Program Manager for managing multiple projects & programs from vendor evaluation, requirement gathering, project kick-off to implementation, migration of ETB & NTB merchants, post go-live support for multiple projects in Merchant Acquiring domain
  • Role involves end to end project, program management, interacting with multiple business, risk, compliance, governance, infosec, finance, league units
  • Connect with Vendors and internal IT Teams for project delivery, negotiation & implementation using Agile Scrum Methodology in cost & time economical manner
  • Managed 06 VAS partners & 30 plus projects in parallel, 03 large scale programs effectively, which has 20 plus system integrations
  • Managed team of 10 members.
  • Identified opportunities to improve business process flows and productivity.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Hired new employees and suggested existing ones for promotions.

Chief Manager

Euronet Worldwide
Mumbai
04.2018 - 07.2019
  • Systems/Projects: ITM-Switch (ATM & POS Issuing, Acquiring, Visa & MasterCard Gateway Services, White Label, ATM, CashNet EMV Issuing & Acquiring certification & Migration)
  • Roles & Responsibility:
  • Project Manager for India & Global projects
  • Managing multiple projects & programs from requirement gathering, kick-off to Implementation for multiple projects of ATM-Switch, Visa & MasterCard Gateway, various payment scheme certifications for new & prevailing clients
  • Role involves project management, interacting with Clients Business teams, IT Vendors and internal IT Teams for
  • Project Delivery & Implementation using Agile Scrum Methodology
  • 470 Offshore ATMs Migration to ITM switch in 45 days
  • 11 Banks EMV certification for Issuing & Acquiring transactions on Cashnet Platform in 4 months for India, Sri Lanka & Philippines, Hong-Kong regions.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Developed proposals and presentations for internal and external audiences.
  • Provided strong leadership to enhance team productivity and morale.

Sr. Manager

Suryoday Small Finance Bank Ltd
Mumbai
11.2016 - 04.2018
  • System & Projects: Retail Internet & Mobile Banking, SMS & Tab Banking, SMS & Email alert gateway, Banks Corporate Website, Business correspondence (BC) Management System
  • Roles & Responsibility:
  • Portfolio Lead in core IT Team, leading a team for solutioning, implementation and maintenance of systems under
  • Digital Channels Vertical Responsible for end-to-end customer rollout for mentioned solutions and integrations
  • Role involves Project Management, Team Management, interacting with multiple business units, IT Vendors and internal IT Teams for Project Implementation, Change Management, Problem & Incident Management
  • IT, Compliance, regulatory, governance, audit & risk mitigation & management
  • Additional responsibility of managing & implementation of third-party solutions for Payment Gateways (CCAvenues, FSS & BillDesk), Mutual Funds, IMPS P2U, AEPS, e-KYC (AUTH, BFD, iRiS), Corporate Net Banking
  • CIO & RBI reporting MIS Dashboard for all these digital transactions on oneclick
  • Individually managed 10 vendors & their integrations
  • Integrated with 11 third party solution & channels for business growth
  • Managed team of 10 members with 98% all digital channels uptime.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Developed proposals and presentations for internal and external audiences.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Held monthly meetings to create business plans and workshops to drive successful business.

Mumbai Manager

Axis Bank Ltd
Navi Mumbai
01.2014 - 11.2016
  • Systems & Projects: Credit Card Host (PRIME, ONLINE), Merchant Management Systems (FSS-MAPS), Merchant Web Portal, SMS gateway & SMS short code Banking (AXIOM & Middleware), Merchant Fee & Profitability Management.
  • Roles & Responsibility:
  • Business & System Analyst an interface between business team and vendor, technical team
  • Evaluate and communicate requirements to project team members, through business requirements documents, user interface specifications, SRS, DOU, FSD
  • Facilitate functional testing and evaluate results to ensure accuracy and quality of deliverables
  • Resolve, recover and close application related incidents, Identify and classify application/data-warehouse related problems, perform root cause analysis for application related problems, resolve application related problems
  • Issue recommendations for improvement and create a related request for change [application/system related]
  • Managing audit observation, implementation of mitigating solutions & compensatory controls
  • Vendor & delivery management was performed for 7 vendors
  • Solutions & Support was provided for 10 system with 5 resources efficiently.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Team Lead

enStage Software Pvt Ltd
Mumbai
05.2010 - 01.2014
  • Systems & Projects: HDFC Bank client Onsite for 3D Secure/ACS - Online Authentication for all eCom transactions, Netsafe /Ecards for Visa, Mastercard, eGuard for fraud/ risk detection
  • Roles & Responsibility:
  • Team Lead for managing and supporting Business/ops/IT teams queries, addressing customer complaints and system functionalities
  • Tracking projects/Enhancements as per project plans and sending timely reminders & updates to stakeholders
  • Demonstration of changes, activities related to projects/enhancements to Users/Audit/Product/business for sign- off
  • Managing, Leading & Monitoring 24 X 7 team (Level 1 & 2 support team) & Project In-charge
  • To maintain system uptime availability & Service Level Agreements (SLAs).
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Assistant Engineer

3i Infotech
Mumbai
04.2008 - 05.2010
  • Systems & Projects : ICICI BANK Credit Card System - PRIME, ONLINE, FRAUDGAURD, EAI (BizTalk), VCF, Tips, NACS
  • Roles & Responsibility:
  • Monitoring & resolving issues related to Credit Cards system used by Call Centre, Authorizations & Operations
  • Payment Networks like Visa, Master card & Amex issues
  • Monitoring 24 X 7 team including Level 1 support team
  • Testing & implementing codes in UAT & Production, DR Environment, DR Drill Planning & performing
  • Optimization of processes & billing cycles, enhancing system performance
  • Automation of Purging Activities of (Workflow, Memo, Merchant Advice, Acquiring and Issuing & PTLF) for performance management
  • VCF 4.0 Setup in UAT & Production, DR, introducing new business changes per business requirement
  • Automated
  • Web based Monitoring Dashboard system & application services & information.
  • Conducted root-cause analysis of component failure.
  • Collaborated with senior engineers on projects and offered insight.
  • Provided technical assistance to staff when needed.
  • Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.

Banking Support Executive

Byzan Systems Pvt. Ltd
Mumbai
04.2005 - 03.2008
  • Systems & Project : CITI BANK’s New Corporate Banking & CitiDirect
  • Roles & Responsibility:
  • Implementation of Electronic Banking Software such as, New Citibank, CitiDirect, etc
  • Of CITIBANK, to Citibank’s various corporate clients
  • Ensuring service quality and quick turnaround to queries raised by customers
  • Managing relationship with 300+ Corporate Customers from Mumbai, Ahmedabad, Baroda, Pune, Indore, Surat
  • Carrying out UAT of new Electronic Banking products and rolling them out to customers with training for
  • Payments like N-EFT, RTGS, DD, CHK, BKT, CMS and Swift Payment, Trade Module Training: Export, Import
  • Bills, Reports, LC Dialled via Electronic Mode
  • Designing Template according to client’s requirement for easy Reconciliation and Back-End processing for
  • Printing customized Cheque and Invoices
  • Documentation of various UAT results of major implementations, User Manuals, Training Guide, etc.
  • Located bottlenecks to streamline existing processes.
  • Collaborated with back-office team members to facilitate seamless business execution.

Education

Executive Programs In IT MANAGEMENT - Information Technology

Indian Institute of Management - Lucknow
08.2022 - 06.2023

PGDBA - E-BUSINESS

Welingkar Institute of Management - Mumbai

Master of Computer Applications (MCA) -

Tilak Maharashtra Vidyapeeth - Pune

Bachelor of Arts - Eco & Eng

Mumbai University
Birla College Kalyan

PRINCE2 Foundation & Practitioner Certification. - Project Management

Axelos PRINCE2

Re-envisioning Of Digit Banking System Certificate -

Institute For Development & Research in Banking
IDRBT

Fintech ProDegree -

Imarticus Learning -NSDC India & Barclays Bank

Digital Banking Certification -

India Institute of Banking & Finance
IIBF

IT Security Certification -

India Institute of Banking & Finance
IIBF

Skills

Test plan & scenarios designing, reviewing, implementing & automation

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Timeline

Executive Programs In IT MANAGEMENT - Information Technology

Indian Institute of Management - Lucknow
08.2022 - 06.2023

Assistance Vice President

HDFC BANK Ltd
07.2019 - Current

Chief Manager

Euronet Worldwide
04.2018 - 07.2019

Sr. Manager

Suryoday Small Finance Bank Ltd
11.2016 - 04.2018

Mumbai Manager

Axis Bank Ltd
01.2014 - 11.2016

Team Lead

enStage Software Pvt Ltd
05.2010 - 01.2014

Assistant Engineer

3i Infotech
04.2008 - 05.2010

Banking Support Executive

Byzan Systems Pvt. Ltd
04.2005 - 03.2008

PGDBA - E-BUSINESS

Welingkar Institute of Management - Mumbai

Master of Computer Applications (MCA) -

Tilak Maharashtra Vidyapeeth - Pune

Bachelor of Arts - Eco & Eng

Mumbai University

PRINCE2 Foundation & Practitioner Certification. - Project Management

Axelos PRINCE2

Re-envisioning Of Digit Banking System Certificate -

Institute For Development & Research in Banking

Fintech ProDegree -

Imarticus Learning -NSDC India & Barclays Bank

Digital Banking Certification -

India Institute of Banking & Finance

IT Security Certification -

India Institute of Banking & Finance

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Amit Mulay