AMIT NARWAL

• Technical responsibilities include operation & maintenance of multiple sites
• O&M of critical equipments (Electrical systems, HVAC, IBMS & Audits)
• Responsible for carrying out DC Audits (Power Quality, Energy, Thermography, Air Quality and Environment related Audits) through internal & external agency or consultant
• Responsible for data center planning (physical security, electrical power, cooling, fire detection and protection)
• SPOC for internal & external ISO or other audits for Infrastructure
• Periodic review of Risks, SPOF, FMEA & BCPs with customer & ops manager along with POA progress
• Responsible to co-ordinate, discuss, plan, review, and delivery of dedicated or shared COLO white space for Local & International customers
• Responsible to support Business Development & Sales team (Account Managers) on migration/transition of Colo customers
• To Maintain 100% uptime of Data Center equipments & services
• Driving innovation while reducing operational costs in the facilities
• Provide consistent leadership and support through planning, communication, and managing a team of professionals responsible to deliver services
• Review with customers on SLA compliance, KPIs, service support, billing & improvements
• Work with management to coordinate small & medium projects, manage capacity and optimize safety, performance, reliability and efficiency
• Ensure compliance with local Government authorities and directives of regulatory agencies
• Coordinate the development & build-out Data Centre space for the provisioning of new customers (dedicated or shared space)
• Management of manpower, account budget & over-head expenses
• Conducting monthly and quarterly review with AMC vendors & other service partners
• Contract Management, and manage vendor service level agreement performance; Coordinate vendor visits & site activities
• Supervise Shift Engineers, Senior Engineers, sub-contractors and service providers to ensure work is performed according to established practices, safety norms, policies & procedures
• Periodic review of equipment operational logs, critical area access logs & DCIM alarms/alerts data with respective team leader
• Review of planned preventative maintenance planner and related service reports & checklists on weekly & monthly basis
• Review & track of department inventory, including consumables & critical spares
• Develop and maintain positive working relationships across all levels of the organization

• Handling operations of multiple Data Centers of Nxtra Data Ltd & MSCs of Airtel Ltd at different locations
• Managed critical equipments & services (Electrical, HVAC & IBMS with site team members
• Providing strong leadership to site teams, ensuring high morale, teamwork & good employee relations
• Implementation of effective policies, procedures and standards to ensure customer satisfaction & SLA
• Responsible for formulating strategies with senior management, regulatory compliance, and implementation of facility service to the customer as per SOW & KPIs
• Reporting on operational progress & daily deliverables to customer & management
• Initiate expansion to new locations in line with expansion strategy
• Manage cordial relations with internal and external customers
• Adapt and handle incidents, crisis and offer solutions to onsite O&M teams & clients
• Prepare performance metrics & conducting periodic reviews with internal and external management
• Team & vendor management development & performance review for continuous improvements
• Responsible for P&L, KPI signoffs, invoice submission of all locations to customers
• Customer relationship management, periodic site visits & payment tracking/collection

• Managed operation & maintenance of critical equipments & services (Electrical systems, DG sets, UPS, Battery Banks & Chargers, HT & LT Panels & Switchgears, PDUs, Transformers, IBMS, DCIM & CMS, Centralized Low & High side HVAC System, etc.) through service partner (Vertiv)
• Responsible to co-ordinate discussions, plan, execution, and delivery of dedicated or shared COLO infra/white space for Local & International customers
• Managed customer walk-throughs/visits & periodic review of FMS with customer management
• Planning, review & implementation of Annual PM schedule & weekly review of related documents
• Ensured EHS and ISO audit standards as per local requirements
• Update of the system documentation, Change & Incident Management, RCA, SOPs/MOPs/EOPs & DCPs
• Optimization of equipment performance, Power Quality & energy efficiency
• Diagnosing faults and getting the same fixed within defined timelines
• Supervision, performance review, and development of engineering/technical staffs & service partners
• Assisted Data Center Head in preparing and managing budgets
• Conducted periodic (weekly, monthly & quarterly) reviews of O&M with partners & management
• Maintaining statistical, financial & critical spares inventory records
• Preparation of BOQ and specification for small projects of COLO
• Managed execution work for COLO projects (provisioned caged infra, IT racks, provisioning of power & data cabling, efficient heat management

• Managed multiple on-site project delivery teams (for small & medium projects) to deliver upgradation, modification, capacity enhancement & improvements for live Infra of IT & Telecom Data Center clients
• Assisted Projects & Commercial Head on BOQ (electrical systems, IT hardware & data related infra components), costing of hardware, detailed plan, manpower requirement to deliver as per customer requirements

• Managed onsite O&M of WIPRO & Sify Data Centers through service partner teams as Manager & SPOC
• Managed operation & maintenance of critical equipments & services (Electrical systems, HVAC, IBMS, DCIM & audits)

• Worked as a Project & Facility Coordinator for Global IT team to upgrade, modify existing EDCs and 2 new DC Building projects
• Supervised upgradation of live Enterprise Data Center from Tier-2 to Tier-3 level with Dell Systems
• Supported DC Manager & DC Head & implemented real-time Web Based Remote Infra Monitoring Application
• Played critical role in discussions & finalization of SOW & deliverables for new DC Build requirements with Internal Project, SCM, Financial & IT Teams

• Handled O&M of multiple (06 in nos) warehouses & Retail Stores (12 in nos) of Reliance group in Delhi-NCR Region
• Managed technical services (Electrical, HVAC, Material Handling Equipments, SPMs, and MEP services) supports through service partner’s technicians at sites

• Assisted Facility Manager on technical O&M of SEZ campus of HCL Tech (constructed area of 10 Lacs Sq Ft.) having 3 towers, 2 substations & chiller plant through service partner teams as AFM
• Managed operation & maintenance of critical equipments & services (Electro-Mechanical systems, HVAC, Plumbing, IBMS Equipments & Audits) through service partners