Dedicated and organized Operations Lead with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in W&D Operations, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
• Looking after sales enquiries for the New Projects initiated by the Organisation.
• Looking after end to end process from Purchase of Property till the execution of the Sales Deed.
• EMI Follow up from the Property owners who had taken loan from the Organisation for purchasing property.
• Logistic support for the customers interested in purchasing property by arranging vehicles for site visits.
• Liasoning with the government authorities for the fulfilment of legal requirements for running an Educational Institute.
• Conducting meeting with the teachers for development of students , discussion on the new technology for students development
• Started interschool competitions like Quiz, sports etc for promoting students to next level and also formed a committee of 5 judges for the interschool competitions.
• Handling Retention of Corporate Customers having 10-50 numbers of connections.
• Working with the Finance team for finalisation of Commercials of Corporate Customers and consolidating
data for seeking approval from Business Unit Director.
• Selling VAS (Value added services) like Welcome note, DND etc to the existing retained customers.
• Timely activation and Execution of Sales Order.
• Handling and updating the Complaint Management system and presenting the status of Complaints to Head CRM on monthly basis.
• Assigning of Direct Enquiries to the concerned Regional Managers as per the Assigned territories and updating the same in System.