Amit Nigam

To become a respected personality in the corporate world and to achieve professional and family accomplishments through complete sincerity and dedication.

• Father's Name: Late. S.S.L Nigam
• Date of Birth: 03/29/81
• Marital Status: Married

• Brugg Cables, Content Manager, Responsible for developing, creating, enhancing E - learning courses, using concepts of Graphical and Instructional Designing., Creation of internal and external learning content using authoring tool in collaboration with our work colleagues, Develop content strategy aligned with short-term and long-term marketing targets, Collaborate with marketing and design teams to plan and develop site content, style and layout, Manage content distribution to online channels and social media platforms to increase web traffic, Create engaging learning activities and compelling course content that enhances retention and transfer, Work with subject matter experts and identify target audience’s training needs, State instructional end goals and create content that matches them, Visualize instructional graphics, the user interface and the finished product, Conduct instructional research and analysis on learners and contexts, Apply tested instructional design theories, practice and methods, Provide exercises and activities that enhance the learning process, Create supporting material/media (audio, video, simulations, role plays, games etc), Decide on the criteria used to judge learner’s performance and develop assessment instruments, Maintain project documentation and course folder, Publishing new courses and tracking the course completion through LMS 365, Tracking the external course queries (globally) and addressing them
• Conduent, Learning and Development - Consultant, Provide support to the Senior Director in managing the functions of Learning and Development department. Manage team delivery by coordinating the day-to day operation of a team, scheduling of routine work, prioritization of work assignment, implementation of projects, and assessment of work quality and productivity., Responsible for developing, creating, courses, using concepts of Instructional Designing., Collaborates with subject experts to develop course content., Designs learning activities, assignments, and assessments., Creates computer-based training (CBT) modules and storyboards., Develops instructor's manuals, rubrics, and other teaching tools., Function as an individual contributor and carry out duties and responsibilities assigned., Conduct advanced domain process, tools and soft skills trainings for the New Hires and the existing employees., Analyze, design and develop training content. Evaluate, review content developed by the team members., Facilitate team delivery by sharing information and knowledge, collaborate with the stakeholders and team members to ensure that all assigned tasks and projects are completed as required, and within specified time frames., Identify practices that are and are not working and make recommendations to the Manager/Sr. Manager., Serve as a subject matter expert for the team members, providing them with guidance and being available to answer questions to clarify the work activities., Ensure excellent client service by providing information, resolving problems, and answering questions for clients., Participate in offering improvement ideas and suggestions to management., Plan, execute and lead assigned projects. Ensure that a project is carried out smoothly and completed before deadline., Maintain communication with the assigned pod/team(s)., Maintain, update and share reports specific to team on a regular basis, example - Monthly Dashboards., Knowledge enhancement - Spend at least 24 hours on a monthly basis shadowing and processing Operations and Implementations tasks/processes to enhance domain, process and tools knowledge., All other tasks and projects as assigned.
• Conduent, Senior Analyst, Provides administrative support to business operations by performing complex processing tasks which required research and Analysis., Coordinating with US/India (Client Aligned) teams and make sure that the tasks are completed. Performance upbringing for the aligned resources., Design and maintain processing calendar., Monitor day-day work for the clients irrespective of the teams and location (within India)., Perform BA activities for the clients aligned., Automation, Process Improvements., Groom/Analysts/Associates on various BA related activities across various processes., First POC for US team (LSG/SBU) for the client aligned., Interact with vendor for escalation management, error management., Responsible to Auditing (Quality Check) for Critical processes like (Minimum Required Distribution, Death, QDRO etc.), Leading the Manual Calculation Team involved in transition of various Complex and Critical processes for CHP., Perform complex research and provide solution to participant/client need., Keeping track of all the issues/ problems/ resolutions and updates of the items discussed in the call which is later used for training of new resources and updated in the best practice manual/training manual., Creating detailed documentation (Standard Operating Procedures – SOP) for all the processes., Conducting regular calls with onshore team regarding the feedback on performance and ongoing deliverables., Constantly working upon bringing up new ideas through innovation and hence improving efficiency and saving time and cost., Conducted Training sessions which includes:, DB Domain refresher trainings on need basis., Process Training that includes training on Manual calculation, Fulfillment review., Creating Training documents like detailed process flow summary, training assessment tests etc., Trainings on various tools and applications that are used for performing deliverables., Provide floor support, identify and recommend solutions for issues related with process delays and quality problems., Maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements.
• Aon Hewitt, Benefits operations Administrator, Deliver accurate and timely information to Client and Participants., Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor to obtain correct data/information., Works on ACH rejects, ACH Notification, Paper Check returns, Check deposit Letters for the Trust, Researches & works on complex participant workflows, benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices., Provides resolution in accordance with due dates and documents processes, Generation of Daily & Weekly Workflow report for internal & External Use., Works on Lump sum, Annuity Calc Audit., Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation., Handles ad hoc work /reports for the Client Team as when required., Develops and documents benefit related processes and guidelines, Works on projects in strategy development, industry trends, competitive analysis, and company positioning as it relates to Process Improvements
• Convergys India Services Pvt. Ltd., Customer Care Officer, Have been a top quartile performer throughout the tenure of 2 years & 6 months., Beside the core responsibility of taking calls, have also handled different teams in Operations & have been into the role of coaching the new joinees to help them to cater to different operational requirements & SLAs., Had worked with the Audit Team for last four months. Undertaken responsibility of closely monitoring Real Time Display (RTD), Hygiene issues that impacts the SLAs.

0512-3581700