Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
AMIT OJHA

AMIT OJHA

Fraud Analyst / Personal Banker
Noida

Summary

9599933538 I am a highly seasoned and reliable Business Analyst with a superb customer satisfaction record. I am adept at interdepartmental coordination to maximize business functionality and efficiency. I am also committed to ongoing professional development and research to ensure currency and innovation in management and problem-solving. A thorough professional with over 6 years of experience in Fraud Operations and Risk Control Result-oriented and exceptionally adroit in explaining services to customer or clients Strong negotiation, analytical, problem solving and organizational abilities with a flexible as well as detail-oriented approach. Advanced presentation and relationship building ability with proven track record of generating exponential business growth. Well-organized with diligence, creativity and initiative to achieve organizational objectives. Practical and theoretical knowledge on Companies Act, Money Laundering Act, and Competition Act. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Analyst/ Personal Banker

SNAPSHOT, BARCLAYS
12.2016 - Current
  • I am currently working under Fraud Operations Department as a part of Disputes-Indexing team
  • Responsibilities:
  • Providing support to the Operational team, helping to define analysis approach in line with the strategic vision of the programmed and preferred methodology of the organization
  • Acting as a risk checker and apply relevant controls
  • Articulating and presenting commercial effectiveness of requirement proposals within a project or initiative
  • Dealing in escalations calls and client calls along with stakeholders
  • Providing strong Business Analysis expertise in an agile frame work environment
  • Preparing and analyzing MI reports as well as provide suggestions to bring down the error rate for advisors
  • Collating communication/process updates
  • Working with SAP teams to ensure work is done in an accurate and efficient manner
  • Monitoring and reporting clients’ problems and issues
  • Ensuring adherence to SLAs (Service Level Agreements)
  • Worked under Secondment role by assisting the Operational team to achieve the target and closure of open issues
  • CAREER CONTOUR
  • Achievements:
  • Best performer for 3 quarters consistently
  • Achieved operational targets like NPS, AHT, Quality on a consistent basis for the team
  • Worked for ‘Super-servers’- A specialized team dealing inInterests

Process Associate

Convergys
12.2015 - 11.2016
  • Troubleshooting processing issues.
  • Maintaining machinery supply inventory.
  • Notifying Quality Assurance personnel of productionflaws.
  • Ensuring production processes adhere to safety and qualityregulations.
  • Creating production process reports.

Education

MBA - Finance

Symbiosis University
01.2020 - 1 2022

Bachelor - Commerce

Sunrise University

XII - undefined

C.B.S.E Board

X - undefined

C.B.S.E Board

PGP - Business Analytics

Skills

PEGAundefined

Certification

Post Graduate diploma in business anytics

Timeline

Post Graduate diploma in business anytics

12-2023

MBA - Finance

Symbiosis University
01.2020 - 1 2022

Business Analyst/ Personal Banker

SNAPSHOT, BARCLAYS
12.2016 - Current

Process Associate

Convergys
12.2015 - 11.2016

Bachelor - Commerce

Sunrise University

XII - undefined

C.B.S.E Board

X - undefined

C.B.S.E Board

PGP - Business Analytics

AMIT OJHAFraud Analyst / Personal Banker