Amit Palve

• My role includes providing expert consulting services in the areas of workflow analysis, application training and application build activities, go live support, and post go-live optimization.
• Conducting regular review meetings and demos throughout the implementation cycle as well as owning system configuration and deployment activities.
• Undertaking requirement gathering, review and configuration.
• Regular engagement with business stakeholders to discuss the project plan and facilitate communication.
• Setting up roadmaps for configuration, review, and testing.
• Working as Operational and Configuration and Technical Lead to implement Phreesia (Intake Software), including technical application build, end user training, go live. Also observing results, refining, and driving continuous delivery.
• Working with Deployment Team to complete the integration and doing end to end testing on test and production servers.
• Publishing knowledge articles related to the new solutions or solved impediments and contributing towards internal consulting within the Professional services.
• Trained users on best practices when using the newly installed software systems.
• Troubleshot any problems encountered during the implementation process, providing prompt resolution.
• Documented, triaged and managed defects in Phreesia and worked with developers to facilitate timely resolutions.
• Managed multiple concurrent projects while meeting tight deadlines without compromising quality.
• Met project scope and delivery dates by planning optimal testing schedules.
• Created project timelines that identified milestones and deliverables necessary for success.
• Analyzed customer requirements to ensure successful implementation of software solutions.
• Maintained communication between stakeholders throughout the entire implementation process.
• Conducted post-implementation reviews to ensure customer satisfaction with results.
• Provided technical support when required during installation, configuration or testing phases.
• Managing core bugs/defects/product gaps which are reported to the Development team and making sure that the solution releases are aligned correctly based on the Client’s release roadmap.

• Responsible for implementing Allscripts EHR software for US Healthcare clients.

• Manage multiple implementation projects simultaneously while ensuring timely delivery and client satisfaction.

• Provide post-implementation support and maintenance to clients Communicate project progress and status updates to clients and internal teams.

• Troubleshoot and resolve technical issues during the implementation process.

• Conduct training sessions for clients to ensure successful adoption of new technology

• Develop and execute project plans to implement software solutions

• Collaborate with clients to understand their business needs and goals

• Stay up-to-date with industry trends and best practices to continuously improve implementation processes.

• Conducting testing and quality assurance to ensure software functionality.

• Collaborate with sales and account management teams to identify new business opportunities.

• Configure software to meet client requirements and specifications

• Pros O&D - working on tickets, updating, and providing resolution to clients.

• Reproducing issue locally and providing update on the tickets

• Interacting with the development team and the onsite team.

• Appointment generation across all verticals, Media & Entertainment, Travel & Hospitality, Healthcare and Retail & Distribution Vertical @ Cybage.

• Conduct market research on the correct point of contact (Clients) gathering information.

• Sending emails and making calls internationally to get appointments.

• Researching prospective companies around the globe for fixing appointments.

• Generated appointments for meetings at conferences such as (HITEC, NRF, Ad-Tech etc) and meetings at POC’s offices abroad and setting up conference calls.

• Providing technical support to clients in USA, Europe and Asia.

• Processing emails and interacting with customers related to complaints and executing the same.

• Troubleshoot login issues for windows login and other applications.

Also looking into Account management with tools like Active Directory and EKMS.

• Provision for Inbound/Outbound calls for Air Canada Baggage Tracing Team

• Assisting passengers in finding their Delayed bags. Handling bags and ticket related queries from travel agents as well as direct customers.

• Handling the team regarding the performance on providing correct information of product and call calibrations.

• Mentoring and coaching given to new agents related to the process.

• Handled escalation calls.