Amit Pandey

Lucknow

Summary

Results-driven operations professional with a strong background in managing high-volume e-commerce shipments. Expertise in SLA monitoring, problem-solving, and client servicing ensures timely and efficient delivery.

Overview

years of professional experience

Work History

Senior Territory Service Representative – Operations

Blue Dart Express Ltd.

Lucknow

12.2015 - Current

Managing outbound shipments for leading e-commerce clients like Amazon, Nykaa, Purple, Samsung, Shiprocket, and more. With more than 50 thousand shipments per month.
Handling valuable clients including Xiaomi, ProConnect Supply Chain, Ingram Micro, Qwik Supply Chain, Savex Computers, and Sony India, Samsung India, TVS Supply chain, 20 Cube logistics etc and providing them timely pickup of 20 tons per day and connecting them same day ensuring TAT is met.
Played a vital role in managing high-volume e-commerce deliveries during peak seasons like Raksha Bandhan, Diwali, Independence Day sale, Navratri Sale with volumes surging upto 10000 shipment per day/ 40 tons per day.
Ensured timely pickup and connections of E-Com shipments of Flipkart and Amazon during BBD Sale and Great Indian Festival respectively.
Ensured smooth cross-functional collaboration between delivery teams, warehouse staff, and dispatch personnel for timely delivery as per customer agreed TAT.
Managed warehouse teams for inventory control, packaging, scanning, and loading operations.
Coordinating dispatches for pharmaceutical companies such as Cipla, Sun Pharma, and other high-compliance pharma clients which are lifesaving drugs and needs special facilities like TCL and by hand deliveries resulting in zero delays and damage.
Executing daily MIS, shipment tracking, escalation resolution, and compliance reporting resulting in clear visibility of statistics of operations to senior management and helping them in taking more optimized decisions for operations.
Also Coordinated with Regional Transport Team / Control Tower for timely planning of Middle Mile Deliveries through Road/Train and AIR.
Handled Special Cargo like Oversize, Confidential, Fragile and Dangerous.
Managed and streamlined the movement of confidential documents from one source to multiple destinations with coordination from police escort and private security.

Territory Service Representative – Operations

Blue Dart Express Ltd.

Lucknow

04.2010 - 11.2015

Have Been an integral Part of the operations of Lucknow Branch Since the start of my career.
Started with Hazratganj Branch, Lucknow by handling DP and Intel Cargo.
Handled Approx. 1500 Shipments per day major contributing to Last Mile Connectivity of Passports, Credit Cards and Major documentations, including Domestic & International.
Monitoring and managing the entire UPE RSP’s for timely delivery and pickup of shipments resulting in nil escalations from regional customers.
Started handling Air Freight post one Year and liaising with Freight Forwarder for timely Connection and Arrival of Parcels.
Started Gorakhpur and Allahabad BD operations while converting the franchisee to Blue Dart office.
Managed the crisis of E-Com shipments at Rudrapur hub during the peak sales of Diwali and sorted 5000 packets per day thereby reducing the gap occurred due to mix-up by 2 days.
B2C and B2B parcel handling, including small and large shipments across domestic and international channels. Counting upto 500 shipments per day.
Responsible for receiving, sorting, and accurate recording of incoming parcels and reducing the misroute and damage / lost to 0.01%.
Implemented effective route planning for efficient last-mile delivery.
Coordinated with third-party vendors for smooth and timely inbound logistics.
Plan and implement effective delivery routes to optimize transit time and reduce fuel costs.
Supervise vendor partners and ensure service-level adherence through regular audits and feedback.
Coordinate with warehouse teams for timely unloading, sorting, and dispatch of consignments.
Handle customer escalations and service issues to ensure satisfaction and retention.
Ensured SLA adherence, timely updates.

Education

Bachelor of Arts -

Allahabad University

Intermediate -

Maharana Pratap Inter College

High School -

Rohini Public Inter College

Skills

Domestic & International Logistics
B2B & B2C Shipment Management
Route Planning & Optimization
Vendor & Third-Party Coordination
SLA & TAT Monitoring
Warehouse Supervision
Team Management & Training
MIS Reporting & Documentation
Problem-Solving & Decision-Making
Inbound & Outbound Operations
E-commerce Shipment Management
Vendor Coordination & Supervision
Pharma Cold Chain & High-value Handling
Client Servicing & Escalation Handling
Courier, Cargo, and Logistic Documentation

Process Improvement
Operations and logistics planning
Transportation Coordination
Vendor Development
Auditing
Reverse Logistics
Last Mile and First Mile Pickup/Delivery
Confidential Movements
TAT / FTR / FDS / EDD Monitoring
ASL / NSL / TWD / BDD Monitoring
MS Excel
MS Word
C2NG
C2PC
Cosmat - II

Personal Information

Date of Birth: 10/27/89
Nationality: Indian
Marital Status: Married

Recognition

Recognized as Star of the Month performer during Rakhi & Diwali Sale.
Appraised by multiple customers for handling high load fluctuations effectively.
Recognized for consistent on-time delivery & pickup performance in high-volume peak seasons.
Successfully managed special logistics projects for high-value clients.

Learning And Trainings

Attended 3-day training titled 'Prarambh' focusing on Time Management and Verbal/Non-Verbal Communication.
Attended one day session on Skill development of Vendor Negotiations.
Attended one day training of Data Privacy awareness & Data protection compliance.

Timeline

Senior Territory Service Representative – Operations

Blue Dart Express Ltd.

12.2015 - Current

Territory Service Representative – Operations

Blue Dart Express Ltd.

04.2010 - 11.2015

Bachelor of Arts -

Allahabad University

Intermediate -

Maharana Pratap Inter College

High School -

Rohini Public Inter College