AMIT PARMAR

Joined Wipro GE Healthcare Pvt. Ltd in May'25 as Lead Customer Service Specialist for MRI, CT Scan, PET CT Scan and Gamma Camera systems in Surat (Gujarat) region. GE Healthcare is the leading organization in Healthcare Industry. I am trained on MRI (3.0T and 1.5T), CT Scan (Single/Multi slice Systems), PET CT Scan (Discovery IQ and Discovery STE) and Gamma camera (Optima/Discovery and Millennium MG).

Job Responsibilities:

• Lead communications with customers and serve as escalation point for customer related concerns including installations.
• Managed customer issues from initial identification to resolution, ensuring a seamless service experience.
• Cultivated relationships with customers, ensuring timely communication and follow-up for enhanced customer satisfaction.
• Proactively engaged with other team members to ensure appropriate solution for the customer.
• Partner with customer and/or sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilised the GEHC escalation process and implemented corrective action plans to resolve customer issues.
• Executed preventive maintenance of medical equipment in hospitals to ensure optimal healthcare service delivery.
• Performed troubleshooting, service repair and installations of moderate complexity.
• Partner with customer and/or sales team to recommend value-added services that will help the customer run their business more efficiently.
• Outlined key responsibilities of the role.

I was working with ADN Services as a Customer Service Specialist for GE MRI and CT
Scan Systems. ADN Services is dealing in refurbished MRI and CT Scan systems.

Job Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Facilitated daily communications with customers to ensure timely resolution and effective follow-up, enhancing customer satisfaction.
• Managed administrative responsibilities by maintaining customer service logs and internal service records promptly.
• Engaged in sales opportunities by supporting contract renewals and promoting revenue programs.
• Performed preventative maintenance on MRI and CT scan systems to ensure optimal functionality.
• Coordinated ordering and management of repair parts to optimize maintenance operations.
• Conducted training sessions for clinical staff on designated equipment.

Worked as a Customer Service Specialist in Wipro GE Healthcare Pvt. Ltd for MRI, CT Scan, PET CT Scan and Gamma Camera systems in Vadodara region. GE Healthcare is one of the leading company in Healthcare Industry. I am trained on MRI (3.0T and 1.5T), CT Scan (Single/Multislice Systems), PET CT Scan (Discovery IQ and Discovery STE) and Gamma camera (Optima/Discovery and Millennium MG).

Job Responsibilities:

• Technical: Maintains all models specific to MRI, PET CT, CT Scan and Gamma Camera Systems.
• Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.
• Streamlined expenses related to warranty and preventive maintenance service contracts, contributing to overall operational efficiency.
• Completed all administrative tasks within set deadlines. Delivered FMIs and PMS inspections documentation for assigned accounts on schedule. Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices.
• Maintain effective quality systems and programmes compliant with the ISO standard, according to the GE Service Quality Policy Statement.
• Facilitated daily communication with doctors and technicians regarding equipment status issues, ensuring customer satisfaction and providing training on equipment usage and procedures.
• Supported growth and strategic direction of business within geographic area by identifying opportunities and enhancing customer relationships.

Blue star Ltd. is all India dealer for Hitachi make medical equipment like MRI (Permanent Magnet), CT Scan (Single/Multi Slice) and Ultrasound systems. The only engineer the only engineer in Gujarat region; based out at Vadodara and managing entire Gujarat region.

Job Responsibilities:

• Maintained daily communications with customers to resolve issues promptly and ensure high levels of customer satisfaction.
• Utilising the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Managed repair parts cycle times to ensure timely service delivery and minimise downtime.
• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing preventive Maintenance and Field Modification Instruction.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Defined job responsibilities to enhance clarity and accountability within the team.
• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Participating in sales opportunities such as contract renewals and assisting with promoting and implementing revenue programs.

• Hem Tech Services or Shreeji Scan Services is a freelancer company and It's located in Vadodara. The company is doing business in refurbished Shimadzu (Single slice system) and Toshiba (Single and multislice system) make medical Equipment like MRI and CT Scan. I was based out at Vadodara and was travelling the entire India for CT Scan installation and service calls.

Job Responsibilities:

• Provide direct technical service on customers' installed base equipment, including preventative and remedial service, installation, calibration and customer specifications, and the completion of all required documentation to meet government, business and audit requirements.
• Provided technical support outside of normal business hours and responded to calls. Provide technical service (emergency, remedial, and preventative), screening, documenting service calls, and analysing service history.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Ensured timely management of repair parts cycle to align with business objectives.
• Ensured proper maintenance and calibration of tools and test equipment.
• Utilised escalation process to resolve customer service delivery issues and conducted root cause analysis to implement effective solutions.
• Maintained customer service logs and internal service records to ensure accurate tracking of service activities.
• Integrate into the hospital culture and work in conjunction with existing hospital resources to optimise the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.
• Develop an advisory and consultative role with your primary assigned hospitals.
• Engaged in sales opportunities, including contract renewals, to support revenue growth.

• Completed one-year apprenticeship in maintenance department at Torrent Cables Ltd, gaining hands-on experience in equipment maintenance and repair.
• Participated in training courses to deepen understanding of industry processes and techniques, enhancing skills applicable to maintenance operations.
• Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
• Shadowed daily activities of office staff to gain understanding of scope of work.
• Maintained organised and updated file systems for easy staff use.