IDS
Amit Patel
DUTY MANAGER
Nadiad
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Duty Manager
NEONZ RESORT & CLUB
08.2022 - Current
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Developed strong relationships with corporate clients to secure repeat bookings for business events.
Senior Front Office Executive
Boulevard9 Luxury Resort & Spa
3 2019 - 07.2022
- Created, prepared and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised staff of personnel by implementing company policies, protocols, work rules and disciplinary action.
Front Office Executive
Boulevard9 Luxury Resort & Spa
04.2017 - 02.2019
- Updated reports, managed accounts and generated reports for company database.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Managed calendars to strategically coordinate meetings, appointments and events.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Senior Guest Service Associate
Boulevard9 Luxury Resort & Spa
06.2015 - 03.2017
- Handled end-of-day reports, drawer balance and night audit.
- Contacted housekeeping staff when guests vacated rooms for upkeep or cleaning.
- Managed and double-checked current and projected occupancy statistics.
- Received and distributed incoming mail to hotel departments and guests and handled outgoing mail.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Guest Services Associate
Boulevard9 Luxury Resort & Spa
06.2013 - 06.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed cash flows, audited tills and receipts and upheld store policies
- Checked guests in out of hotel, made reservations and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collected room deposits, fees and payments.
- Resolved complaints regarding housekeeping and room service.
- Booked appointments, accepted payments and answered guest questions.
Job Trainee
Boulevard9 Luxury Resort & Spa
05.2012 - 05.2013
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled calls per day to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in team-building activities to enhance working relationships.
Industrial Trainee
Narayan Niwas Palace
06.2010 - 08.2010
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Industrial Trainee
Golden Swan Country Club
08.2009 - 11.2009
- Repaired, cleaned and maintained equipment.
- Reviewed and updated standard operating procedures per specifications.
- Minimized communication issues between managers and workers by effectively maintaining records.
- Frequently inspected production area to verify proper equipment operation.
Industrial Trainee
Hotel Kohinoor
02.2009 - 05.2009
- Wrote reports and papers for various levels of technical users.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Monitored and tracked team performance to identify and target deficiencies.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
No Degree - SSC
Vidyut Board Vidyalaya
Thermal 04.2001 -
No Degree - HSC
Jeevan Vikas School
Nadiad 04.2001 -
Diploma - Hotel Managment
Parul University
Vadodara 08.2008 - 2011.04
Skills
- Credit and collections
Relationship building
Policy and procedure modification
Business correspondence
Software
Excel
Word
WINHMS
Interests
Playing Cricket
Reading Indian Holy Book
Listing Music
Timeline
Duty Manager
NEONZ RESORT & CLUB
08.2022 - Current
Front Office Executive
Boulevard9 Luxury Resort & Spa
04.2017 - 02.2019
Senior Guest Service Associate
Boulevard9 Luxury Resort & Spa
06.2015 - 03.2017
Guest Services Associate
Boulevard9 Luxury Resort & Spa
06.2013 - 06.2015
Job Trainee
Boulevard9 Luxury Resort & Spa
05.2012 - 05.2013
Industrial Trainee
Narayan Niwas Palace
06.2010 - 08.2010
Industrial Trainee
Golden Swan Country Club
08.2009 - 11.2009
Industrial Trainee
Hotel Kohinoor
02.2009 - 05.2009
Diploma - Hotel Managment
Parul University
08.2008 - 2011.04
No Degree - SSC
Vidyut Board Vidyalaya
04.2001 -
No Degree - HSC
Jeevan Vikas School
04.2001 -
Senior Front Office Executive
Boulevard9 Luxury Resort & Spa
3 2019 - 07.2022
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