Amit Patel

Company Overview : Harman BMA (Middleware Automation product) allows you to troubleshoot, configure and deploy middleware applications such as Java Enterprise Edition (Java EE) across WebSphere, WebLogic, JBOSS, Geronimo and Tomcat application server environments quickly, efficiently, and safely.

• Installed, configured, and administered Apache Tomcat, JBoss EAP, WebLogic and IBM WebSphere Application Server across development, testing, and production environments.
• Deployed and managed Java/J2EE applications (EAR, WAR), ensuring high availability and optimized performance.
• Tuned JVM parameters, thread pools, connection pools, and garbage collection policies to improve application response times by 15–20%.
• Performed application deployments, rollbacks, and server migrations with minimal downtime, using automation scripts and deployment managers.
• Monitored and analyzed heap dumps, thread dumps, and GC logs to troubleshoot performance bottlenecks and resolve memory leaks.
• Configured security realms, SSL certificates, JAAS authentication, and LDAP integration to meet enterprise security standards.
• Collaborated with development and DevOps teams to automate deployments using Jenkins, Ansible, and CI/CD pipelines.
• Documented standard operating procedures (SOPs) and created troubleshooting guides to reduce resolution time for recurring issues.

• Resolve customers' issues and technical problems by identifying the root cause from logs, and assist them over WebEx or Zoom.
• Inform the Engineering team about the problem area in the code and escalate Service Requests (SRs) to the Engineering team to create workarounds for potential problems, defects, and issues reported by the customer.
• Back-line analyser for Java thread dumps by analysing the locks and resulting threads to narrow down issues.
• Customisation of database queries by analysing the logs related to product inventory.
• Manage the Change Requests (CRs) or Requests for Enhancement (RFEs) for the defects and enhancements reported by the customer to get them addressed in appropriate hotfixes and service packs.
• Work with Engineering to decide the timelines for hotfixes, Service Packs, and based on the customer needs.
• Create and approve knowledge base articles (FAQ/Solutions) for the service requests that have repeat value.
• Assisting clients with product upgrades and sharing best practices for the ultimate experience of Marimba.
• Work with the Customer/Account Management team on customer escalations for better customer satisfaction and faster SR resolution.