AMIT PATI
Bengaluru
Summary
To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
L2 Support Engineer
Unisys
Bangalore
02.2022 - Current
- Initially worked in the UL (Underwriters Laboratories)team and assisted end user with issues and queries related to VPN, O365 applications and Many applications issues like LMD, ECM, IBM notes, Flex etc..
- Provided technical support to users, troubleshooting hardware and software issues.
- Responded promptly to customer inquiries regarding product features or functionality via phone or email correspondence.
- Performed routine maintenance tasks such as checking logs for errors or anomalies.
- Investigated reported incidents involving security breaches or unauthorized access attempts.
Associate Prof Infrastructure
Sutherland Global Services
06.2021 - 02.2022
- Complete Technical and special projects as assigned, Be the point.of contact as well as Perform post resolution follow-ups to help requests, Implement and maintain operational documentation and procedures.
L1 support engineer
Hewlett Packard Enterprise
04.2019 - 04.2021
- Customer requests, Conrming full understanding before addressing concerns, Identied issues, analyzed info and provided solutions to problems
Education
Bachelor of Technology - Electrical Engineering
Biku Patnaik University of Technology
Rourkela08-2017
High School Diploma -
Deepika English Medium School
Rourkela06-2013
Comparison of Output of a PV (Photovoltaic system) module using different MPPT(Maximum power point tracking) Techniques. -
Comparative analysis of methods of Load flow studies. -
GED -
Deepika English Medium School
RourkelaSkills
- SQL
- Basics of Ruby
- Basic Python Language overview
- Windows Operating System
- Problem Resolution
- Ticketing System Experience
- Advanced troubleshooting
- ITIL Knowledge
- System Administration
- VPN Configuration
- Remote support tools
- Remote assistance
- User Support
- Application installations
- Hardware and software installation
- Operating systems
Accomplishments
- Represented School at Inter-school debate competition during the year 2008 for wide range of issues and bagged 2nd Prize.
- Represented School at Inter district Quiz competition during the year 2010 and secured 4th place.
- Represented College at the All Branch Quiz contest during the year 2015 and bagged 3rd place.
- At the Organization Unisys, Bagged Best Debut award during May 2022
Additional Information
Trekking, Travelling and exploring new places, AWS devops.. Learning through every phase of life.
Personal Information
Date of Birth: 08/24/96
Languages
- Participation in Cocurricular activities specially Sports, Have participated in Badminton tournament organized by City Centre of my Home city and was placed 6th for Boys Singles event at the year 2017. - Represented my College as a Goalkeeper for the Inter college football tournament in the year 2013 and helped my team secure the silver medal.
Hobbies and Interests
- English
- Hindi
- Bengali
Certification
- Underwent Python in Data Science modules and completed the course on Upgrad Knowledge Hut Platform.
- Currently Pursuing Core Python Course on Udemy Platform and post completion will learn Python for Machine Learning.
Timeline
L2 Support Engineer
Unisys
02.2022 - Current
Associate Prof Infrastructure
Sutherland Global Services
06.2021 - 02.2022
L1 support engineer
Hewlett Packard Enterprise
04.2019 - 04.2021
Bachelor of Technology - Electrical Engineering
Biku Patnaik University of Technology
High School Diploma -
Deepika English Medium School
Comparison of Output of a PV (Photovoltaic system) module using different MPPT(Maximum power point tracking) Techniques. -
Comparative analysis of methods of Load flow studies. -
GED -
Deepika English Medium School
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