Amit Pawaria
Gurgaon
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Associate Network Engineer
British Telecom
Gurgaon
07.2022 - Current
- Designing the FTTP network according to the agreed proposals with site developers.
- Plan networks for FTTP new sites, from the aggregation node to the distribution point.
- Ensuring the RFS and commissioning of the planned network by syncing and coordinating with various teams.
- Troubleshooting the FTTP network design, plan, RFS, commissioning, and migration issues from copper to fiber.
- Network mapping, as per actual recommendations from field engineers. Planning and designing fieldwork for engineers to proceed with the connectivity further.
- Network mapping for FTTP/FTTH and FTTC, Splitter, CBT, Manifold, and Fibre Distribution Point (FDP) planning, and provided splicing and connectivity solutions using Splitter and MTP/MPO standard/type devices.
- Provided cost estimations for installations of telecommunications equipment.
- Utilized GIS tools for accurate mapping and planning of FTTx networks, improving project outcomes and resource allocation.
Network Support Engineer
Accenture on behalf of INKNOW TECH PVT LTD
Gurgaon
06.2019 - 07.2022
- Company Overview: which provides internet services to SBI across pan-India.
- Responsibility for RF-EGB (SBI).
- Link monitoring of the State Bank of India and its associates across Pan India.
- Handle customers' complaints via service monitoring tools and emails.
- Troubleshoot network issues impacting the data services of the State Bank of India and its associates.
- Firstly, we perform network troubleshooting from the provider's end to the customer's end.
- After finding the issue, I coordinated with vendors and service providers to resolve network-related issues efficiently. After resolving the issue, take confirmation from the customer, and resolve the SR (Service Request).
- Utilizing CRM tools for customer SR documentation.
- Worked on the Incident Management Module of the BMC Remedy tool for trouble ticket creation of faults occurring across the PAN-India network.
- Work closely with network engineers, field technicians, vendors, and telecom carriers to resolve various types of network issues and outages within Service Level Agreements. Which provides internet services to SBI across India.
- Network configuration and troubleshooting.
- Hands-on experience with tools such as BMC Remedy, ECRM, PuTTY, DT Tool, LSI Tool, Airtel Work, and NMS.
- Works on RF devices like RADWIN, MAKSAT, CAMBIUM, and HFCL for RF optimization.
- Worked on the MetaSolv Solution (M6) for closing the RF disconnection task.
- Monitoring radar, PM, and RAG's timely closure.
Education
B.Tech - ECE
GITM College
Gurgaon01-2016
12Th - Non-Med
KENDRIYA VIDYALAYA AFS Gurgaon
Gurgaon01-2012
10th -
KENDRIYA VIDYALAYA AFS Gurgaon
Gurgaon01-2010
Skills
- GIS tools like PIPER, ORION,
- NGWFMT, Gazetteer, and Citrix products, NAD GUI
- AutoCAD
- Troubleshooting network issues
- BMC Remedy
- ECRM
- PUTTY
- DT tool
- LSI tool
- Airtel works
- NMS
- RF devices: RADWIN, MAKSAT, CAMBIUM, HFCL
- RF Optimization
- MetaSolv Solution (M6)
- Monitoring radar, PM activity
Accomplishments
- Appreciation was received from the Onshore team on Onehub and via email for performing best and quickly resolving escalation cases
- Awarded as Best Employee of the Year 2023/2024 for consistently delivering high-quality work, and demonstrating effectiveness throughout the year without any errors
Timeline
Associate Network Engineer
British Telecom
07.2022 - Current
Network Support Engineer
Accenture on behalf of INKNOW TECH PVT LTD
06.2019 - 07.2022
B.Tech - ECE
GITM College
12Th - Non-Med
KENDRIYA VIDYALAYA AFS Gurgaon
10th -
KENDRIYA VIDYALAYA AFS Gurgaon
Similar Profiles
Arijit MajumdarArijit Majumdar
In-life Lead: E2E L2C Product Orchestration at British Telecom India Pvt. Ltd.In-life Lead: E2E L2C Product Orchestration at British Telecom India Pvt. Ltd.
Sk Imran QuraishiSk Imran Quraishi
Bill to Cash Operations Team Leader at British TelecomBill to Cash Operations Team Leader at British Telecom
Yashaswini ShanmukhaiahYashaswini Shanmukhaiah
Scrum Master at British TelecomScrum Master at British Telecom