Amit Poonia
Sr. Project manager
Noida,Uttar Pradesh
Summary
A key management position in business operations that will emphasize my experience and expertise in Digital Transformation, Data Engineering, Project management, Program management, Incident Management, Quality management, Strategy Planning, Business Analysis, Systems Analysis, Cloud Computing, Application development and / or customer relations within the higher education, government service and manufacturing area. Core Relation ship with in Insureance, Banking, HR, Health Care, Retail and sales, Marketing n manufacturing Domain
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Technical Manager
SoftClouds LLC
03.2023 - Current
- Coordinated activities between vendors providing external services or products.
- Reviewed code written by developers before deployment into production environment.
- Supported software implementation with client training and troubleshooting expertise.
- Researched emerging technologies and best practices in order to make recommendations for improvements.
- Liaised with clientele to ascertain project requirements and communicated with appropriate personnel to handle project planning and scheduling.
- Maintained up-to-date knowledge of industry developments related to software engineering techniques.
- Set and administered budgets alongside leadership staff.
- Lead regular meetings with stakeholders to discuss progress on projects.
- Created detailed project plans outlining timelines, milestones, deliverables, and resource requirements.
- Designed, coded and debugged software per business's policies, procedures and security requirements.
- Improved services and technologies through continued analysis of system performance.
- Planned and directed technical projects, ensuring deadlines were met.
- Documented user stories, business processes, system requirements, test cases.
- Performed troubleshooting efforts when issues arose during development or testing phases.
- Created presentations detailing actionable technical improvements to maximize resources.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Provided technical advice to team members on complex problems and tasks.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Reported regularly on project status updates to executive leadership teams.
- Troubleshot and resolved problems with programs and systems.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Designed high-level architecture diagrams for new systems or applications.
- Kept production in line with company guidelines, compliance requirements and quality standards.
- Managed day-to-day operations of the IT department, including staffing and budgeting.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Leveraged Salesforce.com skills to input and compile data gathered from various sources.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Monitored project budgets and tracked expenditures against approved allocations.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
- Prepared test data and planned and conducted module testing.
- Oversaw 6 teams, project milestone completion and quality of work performed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored investments, identified risks, and managed portfolio performance through regular reviews.
Sr Project Manager
HCL tech
01.2015 - 03.2023
- Identified project needs by reviewing project objectives and schedules.
- Identified potential risks associated with projects and developed mitigation strategies.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Ensured compliance with relevant regulations during all stages of a project's lifecycle.
- Brought in additional project personnel and resources to meet demands.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Resolved conflicts between team members in order to maintain productivity levels.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
- Outlined work plans, assessed resources and determined timelines for projects.
- Produced thorough, accurate and timely reports of project activities.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Provided training sessions to staff on new processes or systems related to projects.
- Provided guidance to team members on how to overcome obstacles during the course of a project.
- Reviewed final results of each project before delivery.
- Developed comprehensive project plans to be shared with stakeholders.
- Managed project scope, timeline and budget in alignment with company objectives.
- Monitored internal financial budgets to measure against projections.
- Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
- Created project status presentations for delivery to customers or project personnel.
- Maintained up-to-date records for all current and past projects.
- Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
- Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
- Implemented process improvement initiatives aimed at increasing efficiency within the organization.
- Monitored design processes from conceptual phase through construction.
- Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.
- Monitored progress of projects against established timelines and budgets.
- Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
- Created detailed reports on project status, issues, risks and opportunities.
- Managed multiple project teams engaged in development in cross-functional environment to reach project success.
- Negotiated contracts with third-party vendors when necessary.
- Established best practices for managing complex projects successfully.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Analyzed data from completed projects in order to identify areas for improvement.
- Submitted budget estimates, progress reports and cost tracking reports.
- Conducted post-project evaluations in order to assess effectiveness of strategies employed.
- Devised implementation plans and performed cost-benefit and ROI analyses.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Evaluated risk, gauged relative valuations and identified threats.
- Implemented security measures to protect confidential information related to client accounts.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Participated in setting up test plans; conducted tests; documented results; communicated findings to stakeholders.
- Performed Data Migration activities between different environments and used different tools like Dataloader.io or Jitterbit for data import and export operations.
- Trained users on effective utilization of CRM system capabilities by providing hands-on instructions during user acceptance testing sessions.
- Created reports and dashboards to monitor customer data trends.
- Provided expertise in developing and maintaining Salesforce applications using VisualForce, Apex, Lightning Components, JavaScript, JQuery, HTML5, CSS3 and SOQL.
- Synthesized current business intelligence or trend data to support recommendations for action.
- Gathered and organized data to analyze current industry trends.
- Monitored performance of sales force applications; identified bottlenecks; recommended improvements accordingly.
- Configured custom objects, fields, page layouts, record types for various business units within Salesforce.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Gathered requirements from stakeholders and translated into functional specifications.
- Integrated Salesforce with external systems such as ERP systems and payment gateways.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Perform code reviews and provide feedback on architecture designs and implementation strategies.
- Migrate data from legacy systems into Salesforce using Data Loader or other ETL tools.
- Identify opportunities for automation and process optimization within existing Salesforce environments.
- Conduct regular health checks of existing Salesforce implementations to ensure optimal performance and security compliance standards are met.
- Stay up-to-date with industry trends in order to recommend best practices for future implementations.
- Develop test plans for unit testing as well as integrated system testing of newly implemented features or enhancements.
- Assessed code during testing stage to determine potential glitches and bugs.
- Create integrations with third-party systems and web services using REST API, SOAP API, Bulk API, Streaming API.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Develop custom solutions to meet customer requirements using declarative tools such as Lightning Components, Process Builder, Visual Workflows, Apex Triggers and Classes.
- Lead the design and development of new Salesforce applications, leveraging multiple technologies.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Modified existing software systems to enhance performance and add new features.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Worked closely with developers to troubleshoot issues related to customizations or integrations.
- Delivered ample support for quality assurance and defect resolution.
- Managed the delivery of Salesforce projects, ensuring successful completion within budget and timeframe.
- Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
- Prioritized work effectively and handled multiple competing demands.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Provided technical leadership on Salesforce solutions including design, development, integration, customization and deployment.
- Updated project plans based on changing objectives, specifications and staff availability.
- Performed analysis and coordinated with other developers to design and code systems.
- Participated in sprint planning meetings to provide estimates for assigned tasks.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Designed new salesforce solutions, when needed.
- Collaborated with stakeholders to define project scope, deliverables, timeline and resource requirements.
- Oversaw 8 team, project milestone completion and quality of work performed.
Project Manager
Capgemini pvt. Ltd
08.2014 - 01.2015
- Participated in setting up test plans; conducted tests; documented results; communicated findings to stakeholders.
- Performed Data Migration activities between different environments and used different tools like Dataloader.io or Jitterbit for data import and export operations.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Conducted User Acceptance Testing to validate system changes before releasing them into production environment.
- Trained users on effective utilization of CRM system capabilities by providing hands-on instructions during user acceptance testing sessions.
- Provided expertise in developing and maintaining Salesforce applications using VisualForce, Apex, Lightning Components, JavaScript, JQuery, HTML5, CSS3 and SOQL.
- Evaluated existing company procedures and suggested ways they could be improved utilizing the full potential of Salesforce platform.
- Identified areas where existing business processes can be improved through automation or customization of Salesforce applications.
- Configured custom objects, fields, page layouts, record types for various business units within Salesforce.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Gathered requirements from stakeholders and translated into functional specifications.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Team Leader
Accenture SERVICES LTD
09.2010 - 01.2014
- Collaborated with stakeholders to define business objectives and develop functional requirements for new implementations or upgrades.
- Developed and tested custom Salesforce solutions to meet customer requirements.
- Provided end-user support such as troubleshooting errors in existing functionality or providing workarounds when required.
- Worked with business analysts and end-users to determine screen layouts for new web applications.
- Resolved technical issues related to integration, customization and implementation of Salesforce applications.
- Evaluated emerging technology factors around cost comparison, portability or usability.
- Performed data migration from legacy systems into Salesforce CRM.
- Investigated bugs reported by users and implemented fixes as needed.
- Optimized existing architecture of Salesforce based on best practices recommended by the vendor.
- Applied prescribed policies to programming syntax in compliance with internal language policies.
- Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Integrated third-party applications with Salesforce using REST APIs, SOAP APIs, and other web services technologies.
- Monitored usage trends of the platform by analyzing event logs generated by system activities.
- Prepared test data and planned and conducted module testing.
- Provided technical support for end users on issues related to Salesforce configuration and customization.
- Deployed changes between sandbox environments using Change Sets or Metadata API deployments.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Built automated workflows, triggers, and processes using Apex classes and Visualforce pages.
- Developed complex custom objects and fields in Salesforce to meet customer requirements.
- Tuned database queries written in SOQL and SOSL for better performance optimization.
- Planned and completed group projects, working smoothly with others.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Senior Software Engineer
Tech Mahindra
07.2006 - 09.2010
- Ensured quality assurance standards were met throughout the development process.
- Employed integrated development environments (IDEs).
- Created technical workflows in wiki to support education and training of newly hired employees.
- Integrated web-based services into software for distribution via on-premise and cloud-based deployments.
- Identified issues in software processes and implemented optimization.
- Engineered cross-platform software and exported system performance data.
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Identified areas of improvement in existing systems and worked towards implementing them effectively.
- Utilized Data Loader and workbanch to import data from excel sheets into leads, accounts and contacts.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Implemented solutions that integrate with third-party services via REST and SOAP API calls.
- Monitored system performance using various tools like Workbench and Eclipse IDE for debugging code issues.
- Deployed custom tabs, validation rules, and auto-response rules for automating business.
- Provided technical support to internal users on Salesforce issues or questions.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Created reports and dashboards in Salesforce to meet business requirements.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
Software Engineer
Dreamsoft solutions pvt. Ltd
08.2003 - 07.2006
- Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts.
- Reviewed and modified unit and integration tests to improve software quality and reliability.
- Coordinated system installations, testing and code corrections.
- Assessed code during testing stage to determine potential glitches and bugs.
- Engineered cross-platform software and exported system performance data.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Liaised with QA testers to perform testing meeting various parameters.
- Identified opportunities for process improvements to decrease in support calls.
- Coordinated with project managers to meet development timelines and plan testing.
- Documented technical specifications and project testing methods for future reference.
- Built RESTful web services using NodeJS or Spring Boot frameworks for developing microservices architecture.
- Improved and corrected existing software and system applications.
- Assisted junior developers in understanding complex coding concepts and debugging errors.
- Analyzed user requirements to develop software solutions and created technical specifications.
- Introduced automation tools to enhance workflow.
Education
Post Graduate PGPM - IT System and Operations
IMT Ghaziabad
01.2010
MCA - Computer And Information Sciences
MICI Meerut
01.2003
PGDCA -
MICI Meerut
01.2003
ADES (Advance Diploma - Software Engineering
APTECH
01.2001
BCA (Bachelor Degree - computer application
MICI Meerut
01.2000
Skills
- Domain experience: Banking, Insurance, Financial, Retail, Power/Energy, HR Industry, e-commerce, Manufacturing etc
- Good hands on experience in software development , Azure Data Factory, Azure Data Lake, Azure SQL Database, salesforcecom , LWC and APEX,Dataloader, Lighting Design EDI,Visualforce,Deskbord Management,VF Reports, ERP, Salesforcecom CRM, development , SOSL, SOQL, java, SAS,Clarity(PPM), XOG and GEL Script,XML, Clarity Administration, Configuration, remedyforce, DevOps, etc
- Strong database programming skills in DB2, SQL and forcecom
- Hands-on exposure on tools like Microsoft Office(MS Excel, MS Word, MS Powerpoint, MS Project and Microsoft Office Visio)
- Software Incident and Problem Management
- Conduct Team appraisals and ensure active engagement from the Team
- Quality Assurance – Perform Project Quality Audits
- Salescloud, ServiceCloud, Markting cloud, Manufactring cloud, Commerce cloud Lightning, salesforce1, ios , android, Network Security
- Database: DB2, Oracle, Oracle, MS Access 97/2000
- Salesforcecom , LWC, SFDC Data Loader, Workbantch,sfdc matadeta, Azure Data Factory, Azure data lake Analytics, Git, Bigbucket MS Office App Suite, MQC,Heroku, Salesforcecom ADM Utilityes,Visualforce,Triger, ms visual studio
- Project Management/Planning Tools MS Project, MS Visio, Clarity, Aagile(PLM)Jira, Confluence, DevOps, GIT
- Crystal Report 70/80/85/ XI, ms-excel, ms-PowerPoint, ms access, Salesforce , SFDC Reports, Deshboards
- Technology: N-tier architecture, COM, ActiveX, cloud, fiels service
- Other Tools: Clarity Data Model, Saas,Paas, JIRA, Devops
- Processes: Change Management, Problem Management, Software Configuration, and Integration Management
- Presentation Development, Systems Analysis and Quality Assurance Testing
Accomplishments
- Practitioner, Over all 20+ years of experience in IT sector
- Good understanding of solution design using of sales force and intigerated applications Like Eloqua, Linked in app, D&B Hoovers, Demandfirm, Outlook, Azure SSO
- Onsite client handling experience
- Extract Transform and Load data from Sources Systems (Salesforce) to Azure Data Storage services using a combination of Azure Data Factory, Azure Data Lake Storage’s
- Data Ingestion to one or more Azure Services - (Azure Storage, Azure SQL, Azure DW) and processing the data in Azure Databricks
- Client Site Experience – 9+ yrs for SCSL
- People Management for last 12 years, managed Team Size of 70~80
- Sales Hero award in 2018,2019
Certification
Certification PMP, ITIL V3, PRINCE 2 Practitioner, Certification PMP, ITIL V3, PRINCE 2, Management Exposure to project life cycle and SDLC and Agile methodologies Certified Scrum Master SLA Management ITIL V3, Salesforce DEV401, ADM201,PD1, Salescloud, Service cloud certified , Strategy Enterprise Analysis Certified from The George Washington University USA
Interests
Current Location: , Noida, India Desired Location: all India, , C 9 Rajender Puram, Mawana Road, Meerut, U.P - 250001
Timeline
Sr. Technical Manager
SoftClouds LLC
03.2023 - Current
Sr Project Manager
HCL tech
01.2015 - 03.2023
Project Manager
Capgemini pvt. Ltd
08.2014 - 01.2015
Team Leader
Accenture SERVICES LTD
09.2010 - 01.2014
Senior Software Engineer
Tech Mahindra
07.2006 - 09.2010
Software Engineer
Dreamsoft solutions pvt. Ltd
08.2003 - 07.2006
Post Graduate PGPM - IT System and Operations
IMT Ghaziabad
MCA - Computer And Information Sciences
MICI Meerut
PGDCA -
MICI Meerut
ADES (Advance Diploma - Software Engineering
APTECH
BCA (Bachelor Degree - computer application
MICI Meerut
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