AMIT RAGHAV
IT Support Specialist
Ghaziabad
Summary
Proven IT Support Specialist with a track record of enhancing system performance and user satisfaction at E-Careers Online Learning India Pvt. Ltd. Expert in software installation and desktop support, I've significantly reduced downtime and my proactive approach and troubleshooting skills have improved IT efficiency and connectivity.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
E-Careers Online Learning India Pvt. Ltd.
04.2021 - 07.2024
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Configured hardware and granted system permissions to new employees.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
IT Technical Support Executive
Infinite Web Marketing Pvt.Ltd.
11.2011 - 03.2021
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Delivered onsite technical support for 20 employees.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Education
MBA - Information Technology
New Era Institute of Professional Studies
New Delhi, India 05.2001 -
Bachelor of Arts - ECONOMICS
NREC COLLEGE KHURJA
B.A 05.2001 -
Skills
Software Installation
Desktop support
Data Recovery
System enhancement
Timeline
IT Support Specialist
E-Careers Online Learning India Pvt. Ltd.
04.2021 - 07.2024
IT Technical Support Executive
Infinite Web Marketing Pvt.Ltd.
11.2011 - 03.2021
MBA - Information Technology
New Era Institute of Professional Studies
05.2001 -
Bachelor of Arts - ECONOMICS
NREC COLLEGE KHURJA
05.2001 -
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