Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Amit Raj

Amit Raj

Gurugram

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

9
9
years of professional experience

Work History

Team leader

Jeebly.com
Noida
08.2023 - 03.2024
  • Managing ops for whole UAE
  • Specially in Abu Dhabi, with On demand business, with providing riders on the spot
  • Handling all the client queries on live basis
  • Sharing hourly and daily reports for the orders catered in the day.

Cluster Manager

Qikwork Pvt. Ltd.
01.2023 - 04.2023
  • Managing Day today ops with a team of 400 ground force team.

Asst. Manager Warehouse

Pidge
10.2022 - 12.2022
  • Managing Mother Hub operations, connecting vehicles to child hubs on time for NDD and SDD shipments
  • Controlling aging of the shipments, connecting RTO back to the clients Doing WH audits on alternate days, trained and mentored employees to maximize team performance
  • Produced high-volume orders to effectively meet customer demand.

Hub Manager

Oye! Rickshaw
12.2019 - 12.2022
  • Responsible for managing all the ground operations of E-Rickshaw as a Metro Feeder Service Provider and to ensure that the daily mobility issues of the people are resolved
  • To run the operations with keeping all the feasible aspects is the major target
  • As an Aggregator Service Provider, to ensure the on boarding of the Driver Partners and to ensure the Demand side with all the measures to increase so that the utilization of the E-rickshaw could be taken to its maximum extent.

Asst. Manager

Pidge
02.2022 - 09.2022
  • Managing E2E daily operation, From First Mile to Last Mile ops, maintain FM & LM average miles
  • Maintain rider's data for productivity and attendance, fulfilling clients requests with all sorts of vehicles
  • Planning large and medium commercial vehicles as per client request
  • Coaching low performing riders and helping improve their productivity
  • Keeping a check on all orders placed and fulfillment of the orders received by the client, maintain fulfillment of supply as per requirement and planning manpower on ground Handling a team 5 Sr
  • Executives to run smooth ops, handling rider support team to resolve on ground rider queries, planning and managing dining LOB
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions
  • Planned routes to maintain high service levels while minimizing payroll costs
  • Developed excellent working knowledge of industry trends and improvements in processes
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

Cluster Lead

Zomato Media Pvt. Ltd.
10.2018 - 02.2019
  • City Launch POC Hiring and training the Field Executive regarding the day to day operations
  • Maintaining the Weekly Pay out of each and every Field Executive
  • Maintaining the Sufficient numbers of riders against the orders
  • Analyzing the data regarding the City Shutdown and Rejection and taking corrective actions to reduce it
  • Execute Day to Day Operations and ensure to meet with desired results
  • Implemented new initiatives to improve operational efficiency, process effectiveness and productivity of my team
  • Solving the merchant (Restaurant Partners) query regarding the quality of food, delivery boy's complaints and customers regarding the delivery and quality of food
  • Helping Associates and Field Executive in performance improvement & Hygiene Issues
  • Taking care of complete office administration for smooth operations and to fulfill every necessary thing required in office
  • Handling complete logistics operations and working with the sales team to help in driving sales in a focused area.

Sr. Associate

Zomato Media Pvt. Ltd.
10.2017 - 09.2018
  • City Logs Maintaining all data related to over 2500 delivery partners
  • Overlooked On boarding team for 4 months and increased the riders from 400 to 1200
  • Handled riders quality team for 6 months to improve riders quality related to every aspect that affected delivery and eliminated almost every fraud done by them
  • Did random field visits to keep a constant check on dressing and frauds
  • Resolved a couple of strikes in the city for smooth business operations.

Sr. Associate - Logs Launch

Zomato Media Pvt. Ltd.
01.2017 - 10.2017
  • Worked on new city data to launch logistics
  • Pushed the sales team to complete the sales in given time
  • Helped sales team to recognize and eliminate the barriers for any city or restaurant launch
  • Attending daily sales and logs call for stuck cases and POA to keep the funnel smooth
  • Preparing daily and weekly logs launch report

Associate - Logistics

Zomato Media Pvt. Ltd.
10.2016 - 01.2017
  • Tracking down the orders by taking the follow up with the delivery boys, Delivery Partner regarding the Order status
  • Solving the Merchant (Restaurant Partners) query regarding the quality of food, delivery boys complaints and customers regarding the delivery and quality of food
  • Coordinating with the delivery partners to maintain the sufficient quantity of Delivery boys so that no order could be canceled due to Shortage of Delivery boys
  • Clean Up of the Zones in which order are Frequently Rejected so that we can reduce the rejection percentage
  • Helping the Revenue Team with Pay out of the Delivery Partner
  • Solving the Merchant Settlement Queries
  • Helping the Restaurant Account Managers to live with the new merchants with the coordination with the delivery partner
  • Maintaining the Pay out of the delivery boys (Pan India)
  • Maintaining the data for the Settlement for the merchants against the Rejected orders
  • Planning for the Automation of the process
  • Working on the merchant escalations.

Content Executive

Gofers.com
02.2016 - 07.2016
  • Updating the inventory of all products and clients for Pan India
  • Creating new listings & banners as per the requirement
  • Updating the price of the products
  • Updating the Data Dump up to Date
  • Enable and Disable the Products on the Grofers Panel
  • Creating Product Item Code (PID) against Item Code (IC) and mapping Universal Product Code (UPC)
  • Additions of new Discounts and Removal of Old Discounts as per the instructions of Category Managers
  • Checking the Availability of the products inventory so that Fulfillment can be Maintained by regular Updating on frequent intervals.

Executive

Snapdeal.com
10.2014 - 02.2016
  • Taking inbound calls to resolve queries Upselling on every received call.

Education

MBA - Supply Chain Management

Jaipur National University
Jaipur
08-2021

Bachelor of Arts - English Honors

Jagdam College
Chhapra
07-2012

Associate of Arts -

Ranchi College
Ranchi
04-2005

High School Diploma -

Vardhman Academy
Meerut
03-2003

Skills

  • Microsoft office suite
  • Effective communication
  • Operations & Logistics
  • Customer & Partner Relations
  • Team Management & Development
  • Data Management & Analysis

Languages

English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Team leader

Jeebly.com
08.2023 - 03.2024

Cluster Manager

Qikwork Pvt. Ltd.
01.2023 - 04.2023

Asst. Manager Warehouse

Pidge
10.2022 - 12.2022

Asst. Manager

Pidge
02.2022 - 09.2022

Hub Manager

Oye! Rickshaw
12.2019 - 12.2022

Cluster Lead

Zomato Media Pvt. Ltd.
10.2018 - 02.2019

Sr. Associate

Zomato Media Pvt. Ltd.
10.2017 - 09.2018

Sr. Associate - Logs Launch

Zomato Media Pvt. Ltd.
01.2017 - 10.2017

Associate - Logistics

Zomato Media Pvt. Ltd.
10.2016 - 01.2017

Content Executive

Gofers.com
02.2016 - 07.2016

Executive

Snapdeal.com
10.2014 - 02.2016

MBA - Supply Chain Management

Jaipur National University

Bachelor of Arts - English Honors

Jagdam College

Associate of Arts -

Ranchi College

High School Diploma -

Vardhman Academy

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Amit Raj