Summary
Overview
Work History
Education
Skills
Interests
Timeline
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AMIT RAJPUT

AMIT RAJPUT

Customer Service

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Senior Executive

Spice Jet
04.2021 - Current
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Associate

Accenture
05.2018 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.

Team Coach

Goibibo
06.2014 - 03.2018
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Front Office Supervisor

The Ashoka Hotel
01.2012 - 05.2014
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Hospitality Attendant

Jaypee Greens
10.2009 - 10.2010
  • Established unique service goals to each venue to provide constant and excellent service.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Education

10th -

Kendriya Vidyalya Udhampur
Central Board For Secondary Education
01.2003 - 01.2004

12Th -

Kendriya Vidyalya Udhampur
Central Board For Secondary Education
01.2005 - 01.2006

Bachelor of Hotel Management - Catering And Tourism

Hotel And Catering Management Institute
Chandigarh
01.2006 - 01.2009

Post Graduation - Hospitality Operations Management

INLEAD
Gurgaon
01.2011 - 01.2012

Skills

    Travel coordination

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Interests

Listening to Music

Timeline

Senior Executive

Spice Jet
04.2021 - Current

Customer Service Associate

Accenture
05.2018 - 09.2020

Team Coach

Goibibo
06.2014 - 03.2018

Front Office Supervisor

The Ashoka Hotel
01.2012 - 05.2014

Post Graduation - Hospitality Operations Management

INLEAD
01.2011 - 01.2012

Hospitality Attendant

Jaypee Greens
10.2009 - 10.2010

Bachelor of Hotel Management - Catering And Tourism

Hotel And Catering Management Institute
01.2006 - 01.2009

12Th -

Kendriya Vidyalya Udhampur
01.2005 - 01.2006

10th -

Kendriya Vidyalya Udhampur
01.2003 - 01.2004

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