Amit Raman

Business Strategy Planning

· Work closely with the Founders and MD to define the organization’s long-term and short-term strategic roadmap.

· Draft and update Quarterly Business Strategy Decks.

· Convert strategic inputs into structured, executable projects with measurable KPIs.

SOPs, Process Building & Execution Discipline

· Build SOPs across sales operations, onboarding, HR protocols, training, logistics, etc.

· Institutionalize documentation culture and project milestone tracking.

· Set up formats, dashboards, and MIS for team reporting and reviews.

Cross-Functional Coordination

· Align timelines across Sales, Production, Marketing, Dispatch, and Finance.

· Conduct weekly and monthly review meetings with all HODs.

· Ensure smooth handoffs and accountability across verticals.

Operational Efficiency

· Identify process bottlenecks and implement continuous improvements.

· Monitor budget adherence and field team productivity.

· Track CRM adherence and campaign ROI.

New Market & Project Launches

· Build go-to-market plans for new geographies and verticals.

· Lead execution and rollout for strategic projects and launches.

· Track pilot executions, feedback loops, and scale-up readiness.

Leadership & Reporting Mechanisms

· Anchor senior management reporting and board-level reviews.

· Design monthly dashboards for revenue, compliance, and productivity.

· Lead war-rooms and execution sprints across key departments.

People, Culture & Compliance

· Collaborate with HR on hiring formats, appraisal systems, and handbooks.

· Track KPIs and enforce accountability across teams.

· Build a structured, SOP-led, data-backed work culture.

Training & Development; Capability Building

· Develop and roll out structured product training modules for new and existing SKUs.

· Lead sales pitch and upselling technique workshops for BDEs, ASMs, and ZSMs.

· Design territory-specific sales training calendars, scripts, and feedback formats.

• Achievement of annual sales revenue.

• Ensure execution of the sales strategy (West Region, with specific focus on geographies catered directly by MIL) for expansion & retention of the customer base, channel partner expansion, increasing market share and development of a strong brand proposition.

• Make strategy to enhance the sales numbers to grow the region.

• Handling 1 ASM and 6 BDE's and 3 technical trainers.

• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts.

•Meets regional sales objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating correctiveactions.

• Maintains and expands customer base by counseling district sales representatives, building and maintaining rapport with key customers, and identifying new

customer opportunities.

• Recommends product lines by identifying new product opportunities or product, packaging, and service changes, surveying consumer needs and trends, and tracking competitors.

• Led quarterly and annual planning meetings with key accounts to align business goals and strategies.

• Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting

• Increased accessibility to training workshops and materials by catering to specific requests.

• Conducting onboarding, refresher and need based training sessions for Sales Executives till ASM.

• Visit with local ASM to new distributor and dealer meeting for new business acquisition.

• Proposed and published training calendar with specific quarterly objectives.

• Analyzed training requirements at the individual, team, and organizational levels.

• Tracked the impact of training programs against pre-established metrics.

• Adapted session delivery to meet the specific needs of professional learners within different environments.

• Engaged professionals in industry-specific knowledge, techniques, and methodologies.

• Identified gaps between current skill sets possessed by staff members compared against desired outcomes set forth by leadership.

• Conducted regular meetings with sales personnel to review progress, addresschallenges, and provide additional coaching as needed.

• Coached, developed and motivated team to achieve revenue goals.

• Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.

• Assisted with the creation of effective learning materials such as manuals, videos, handouts. for use in future trainings.

Develop & drive the sales strategy in alignment with the business strategy for the achievement of annual sales revenue.

• Ensure execution of the sales strategy (West Region, with specific focus on geographies catered directly by MIL) for expansion & retention of the customer base, channel partner expansion, increasing market share and development of a strong brand proposition.

• Conduct regular sales review meetings for identification of issues affecting target achievement, realization and discuss the sales trends and best practices.

• Regularly monitor cash to cash cycle with the objective of reducing the payment receivables, that includes - customer credit control and approval, overdue receivables.

• Drive performance orientation through regular monitoring, review of performance parameters and providing feedback to team members.

• Engage with existing customers to cross sell & Upsell.• Collaborate with colleagues to plan and conduct Workshop for stylist.

• Handled Team of 6 Sales Executives 2 Technical Trainers & 1 BDM.

• Responsible to ensure sales & distribution completion & monthly initiatives.

• Handling 5 distributors across region in terms of primary & secondary sales.

• Develop efficient and creative sales and marketing strategies for the assignedterritory and target setting for the sales team Collecting customer and market feedback and reporting the same to the organization.

• Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to RSM.

• Established and maintained strong, long-lasting customer relationships byaddressing needs and concerns.

Implemented and adjusted the sales strategy based on market trends and results

Conducting Sales Training for Sales Executives and upto Regional Sales Manager for PAN India.

• Doing OJT with participants and ensuring learning during CRT deliver at the time ofsales call.

• Conducting Pre & Post Training assessment at the time of CRT and ensure learninggraph should be in upward direction.

• Deliver new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness, basis approved standardized curriculum.

• Review & revise existing training material.

• Assist in development of training portal / online knowledge portal.

• Conducting behavioural training i.e. communication skills, time management skills, stress management skills etc.

• Create & Develop training material (manuals, ppts., training videos etc.) fordifferent formats of in-house training (on-the-job training, workshops, classroom group sessions, 1 to 1 sessions, role plays, simulations, floor games,etc.)

• Preparing the monthly Training Calendar, MIS submission on the training conducted viz a viz proposed training calendar.

• Conducting TNA & TNI session through various channels with line managers to understand training needs for the particular department.

Maintained an up-to-date knowledge of industry trends, organizational changes, and relevant regulations impacting thework environment

• Planned and delivered training sessions to improve employee effectiveness andaddress areas of weakness.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Resolve any spexific problems and tailor training programs as necessary.

• Handling P&P training along with key development skills training for inbound and outbound executives.

• Conducting behavioural training i.e. Communication skills, time management skills, basic Excel, Word, and PowerPoint training for salespeople.

• Develop leaning modules aligned to the job roles.

• Maintained up-to-date knowledge of company products and services to U.S.A and India Sales Team.

• Imparting Induction, Process, product & Sales training, leadership training, soft skills training for PAN India.

• Determining training needs of employees through pre & post evaluation andpreparing modules accordingly.

• Handling vendors to conduct outdoor training and events.

• Responsible for rate negotiation and search new vendor for better quotationandquality of service.

• Conducting behavioural training i.e. communication skills, time management skills, stress management skills etc.

• Develop learning modules aligned to the job roles.

• Strategically mapping training effectiveness by conducting post training assessments and correlating performance with key business drivers.

• Deliver new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness, basis approved standardized curriculum.

• Effective coordination is maintained with sales head for all On Job Training and classroom training.

• Responsible for getting Train the Trainer Certified by the Onshore Training Team.

• Assist in development of training portal / online knowledge portal.

• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.

Created and managed budgets for travel, training, and team-building activities

• Liaise with regional managers to understand fundamental training requirements & align training & development initiatives to achieve business objectives.

• Create & Develop training material (manuals, ppts., training videos etc.) fordifferent formats of in-house training (on-the-job training, workshops, classroom group sessions, 1 to 1 sessions, role plays, simulations, floor games,etc.)

• Manage the employee induction programme, working closely with human resources regarding all new starters to the organisation.

• Responsible for Sales & products Training to call centre agents & TL's.

• Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.

• Use the L&D requirements from the annual performance evaluation to create an annual training schedule.

• Assigned the tasks of providing product knowledge & basic customer handlingetiquettes to Q shop franchisee front line staff as well as call centre agents and Team leaders.

• Co-ordinate with other Department heads to identify training priorities.

• Review & revise existing training material.

Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity andperformance to achieve corporate goals and objectives

• Updating training records and keeping all relevant documents.

• Resolved conflicts between employees by providing guidance on company policies and procedures.

• Tracked and replenished inventory to maintain par levels.

Implemented innovative strategies that reduced operating costs while maintaining highlevels of customer satisfaction.

• Motivated and evaluated personnel for performance improvement and goal achievement.

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

• Managed scheduling, training and inventory control.

• Collaborated with team leaders on quality audits.

• Connected with HO and developed strategies to achieve sales and customer service goals.

• Recruited, hired and trained crew members on application of projects, customerrelations, and customer service

• Created reports on performance metrics such as inventory levels, productionoutput, customer service ratings.

• Resolved escalated customer inquiries or complaints in a timely manner.

• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

• Co-ordinate with customer for retention purpose.

• Identified potential areas of improvement for the retention process.

• Responded to customer inquiries, complaints, and requests in a timely manner.

• Monitored call recordings to identify areas for improvement and compliance with protocols.

• Took inbound calls to resolve customer queries and complains.