AMIT RANA
207/3, Tower 8, SBP Homes Extension 3
Summary
Dynamic customer support professional with a proven track record at Synaxis Logistics, excelling in communication and problem-solving. Adept at enhancing customer satisfaction through effective issue resolution and collaboration with teams. Recognized for maintaining accurate data records and supporting operational efficiency, ensuring seamless logistics operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher & Customer Support
Synaxis Logistics
Mohali
08.2022 - Current
- Managed dispatch schedules, client communication, and delivery tracking.
- Provided timely support for shipment updates and issue resolution.
- Maintained accurate data records and supported operational reporting.
Customer Support Executive
SKRILIX OPC PRIVATE LIMITED
New Delhi
04.2021 - 07.2022
- Handled daily customer queries, order tracking, and after-sales support.
- Maintained high levels of customer satisfaction through prompt issue resolution.
- Coordinated with logistics and technical teams for smooth operations.
Education
Matriculation -
10th (Matriculation) - HPBOSE | 2013
Himachal Pradesh12th (Senior Secondary) - HPBOSE | 2015
Himachal PradeshBachelor of Science - (HPU) | 2019
Bachelor's Degree - Himachal Pradesh University
Himachal PradeshSkills
- Strong Written and Verbal Communication – Clear, professional, and effective communicator across email, phone, and chat
- Customer Service Excellence – Proven ability to handle inquiries, resolve complaints, and ensure customer satisfaction
- People Management – Skilled in coordinating with team members, supporting colleagues, and maintaining a positive work environment
- Critical Thinking & Problem-Solving – Quick and logical thinker with a proactive approach to identifying and resolving customer issues
Certification
- Ms Excel Course.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Advanced (C1)
C1
CAREER OBJECTIVE
- To contribute effectively to a professionally managed organization by delivering excellent customer service and growing in a dynamic role. Seeking a long-term opportunity where I can enhance my skills and grow alongside the success of the company.
Timeline
Dispatcher & Customer Support
Synaxis Logistics
08.2022 - Current
Customer Support Executive
SKRILIX OPC PRIVATE LIMITED
04.2021 - 07.2022
Matriculation -
10th (Matriculation) - HPBOSE | 2013
12th (Senior Secondary) - HPBOSE | 2015
Bachelor of Science - (HPU) | 2019
Bachelor's Degree - Himachal Pradesh University
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