Summary
Overview
Work History
Education
Skills
Timeline
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Amit Gupta

Malad,UP

Summary

Dynamic professional with a proven track record at SBI Card, excelling in change management and operational efficiency. Spearheaded strategic initiatives that boosted regional sales and enhanced product development through market research. Adept at fostering client relationships and driving continuous improvement, combining strong analytical skills with a commitment to customer satisfaction.

Overview

2
2
years of professional experience

Work History

Regional Executive Field Work

SBI Card
12.2024 - 05.2025
  • Spearheaded change management efforts during company mergers or acquisitions, minimizing disruption to staff morale and productivity levels.
  • Influenced product development with market research, identifying trends to inform future offerings.
  • Streamlined operations for improved efficiency by reorganizing team structure and implementing new processes.
  • Drove continuous improvement efforts within the organization by identifying areas of opportunity and implementing strategic solutions.
  • Increased regional sales by implementing effective marketing strategies and fostering strong client relationships.

Customer Care Executive

Teleperformance
03.2023 - 11.2024
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

High School Diploma -

Sonbarsa Inter Collage
Uttar Pradesh
04.2001 -

Skills

Change management

Timeline

Regional Executive Field Work

SBI Card
12.2024 - 05.2025

Customer Care Executive

Teleperformance
03.2023 - 11.2024

High School Diploma -

Sonbarsa Inter Collage
04.2001 -

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Amit Gupta