Amit Raval

• Performed Back Lines with all customer contract with OEM's.
• Cost Details & Margin Analysis.
• Payment Terms Negotiation with vendors.
• Purchase Requisition in SAP R3 & SAP S4 HANA System.
• Logistics & billing Clearance.
• Purchase Order Creation & Processing.
• Vendor Invoice Management & Query Resolution.
• Perform Invoice Booking & Payment to vendors & OEMs.
  Part Codes Management.
• New Vendor Registration.
• Follow up with Inter department for Vendor Payments & Aligned Supports.
• Experienced Follow up with OEMs & Distributors like AVAYA,CISCO, POLYCOM, Juniper, Net Apps, Palo Alto, Oracle, Trend Micro & Many More.
• Produced documentation, status reports and presentations.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Promptly addressed concerns, complaints to meet customer satisfaction.

KEY ACHIEVEMENTS

• Provided Multi Channel & Multi OEMs support to 5000+ Customers In INDIA ,
  USA & Singapore BU.
• Exceeded Complaint Resolution satisfaction matrix of 87% Achieving of
  95% of all resolved issues.
• Resolved 95% of requests Received within stipulated Time Exceeding Set
  Target of 85%.

• Provided Technical Support to Indian and US Customers by Calls & EMAILS received.
• Coordinates between Customers & Internal Teams.
• Coordinates Between Customers & Vendors for Support.
• Working Experience in Ticket Logging Tools in BMC REMEDY & Service Now.
• Manage Daily, Weekly & Monthly MIS Reports to senior to TOP
  Managements.
• Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
• Built strong relationships with field operations team to support business development opportunities and improve service.

KEY Achievements

• Handled 250 + E Mails & customer Communications Per Day.
• Resolved 90% of calls on stipulated time duration Exceeding set target of 80%.
• Received Cash Prizes and Management recognition several Times.

• Maintained energy and enthusiasm in fast-paced environment.
• Participated in continuous improvement by generating suggestions
  engaging in problem-solving activities to support teamwork.
• Prepared variety of different written communications, reports and
  documents.
• Participated in team-building activities to enhance working relationships.
• Provided support on the Rosters & Breaks, Leaves, LOP's working hours.
• MIS Reports & Daily weekly & Monthly Reports to senior Management.
• Managed More than 50 escalation Calls from customers on Daily Basis.
• Carried out day-to-day duties accurately and efficiently.