Amit Sahasrabudhe
Banking Technology Professional
Mumbai,MH
Summary
Goal-oriented professional with a technical background excelling in fast-paced, challenging environments. Demonstrated success in managing service delivery portfolios for complex technology programs in the Banking domain, ensuring stakeholder satisfaction and project success. Experienced leader who thrives in diverse roles, collaborating with technical experts to drive high-volume revenue accounts. Skilled in leading technology teams to achieve improved performance, efficiency, and risk mitigation, utilizing analytical abilities to make strategic decisions. Known for setting up best practices in program/project management, operations, and services account management, with strong people management skills to motivate cross-functional teams. Proficient in Agile, Traditional Waterfall, and Kanban methodologies. Respected for building customer trust through persistence and strong work ethics. Excellent communication skills enable effective interactions with diverse audiences in a concise and professional manner.
Overview
26
26
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Senior General Manager-Technology
Euronet Worldwide
02.2008 - Current
- Heading Technology project Delivery for premium global client portfolio ensuring implementation of complex programs & project implementations with best practices in SDLC
- Responsible for YOY revenue forecasting & regular tracking of revenue achievements on monthly basis
- Ownership for technology programs & projects right through initiation, execution and turn over to production
- Ensure subordinates follow best practices in project management by promoting team work as well as training and mentoring team
- Enhance productivity by reviewing direct report’s performance and developing effective network with cross functional teams within organization
- Improving existing project management practices & implementing new process
- Transformation of project management model from traditional waterfall to Agile
- Developing new processes and improving existing processes for change Management cycle to ensure smooth change migrations
- Improved profitability by establishing responsive business relationship at Global level with multiple esteemed clients
- Ensured a high-quality customer experience by elevating customer satisfaction by implementing robust problem reporting, escalation and resolution processes
- Grew business by significant percentage through renewing the services agreement as per the defined tenures for designated set of clients
- Periodic service performance review with clients by conducting customer interface program on monthly basis
- Directed various service management programs for the designated customer accounts to bring in higher efficiency in service operations, incident management, monitoring & project delivery
- Key Programs & Project deliveries
- Switch Migration: Migration from bank’s proprietary Switch to Euronet ITM Switch integrating with multiple interfaces like local national network, MasterCard, Visa, Core banking, Credit card hosts etc. Project covering device driving (ATM/CDM/recyclers), Card database migration, Debit Card management System, Integration with bank’s channels
- Digital transformation of debit Card Support Services: Played a key role in transforming the team to agile model and integrating the Debit Card Services through Digital Channels like Mobile Banking, Online Banking, SMS Banking and IVR.
- Nexus Digital Banking Platform: Implementation of digital banking platform in Indonesia. Euronet REN Switch is implemented to interface with Nexus to provide debit card services. REN also provides transaction routing & authorization services.
- Implementation of MFA & SSO & one cert integration: Implementation of MFA & SSO for WEBCMS application &integration with one cert application. This project was initiated to enhance the security administration capabilities in the bank
- TLS 1.2 Implementation: As part of enhanced security measures, Euronet implemented TLS 1.2 protocol for all interfaces connected with Euronet switch.
- Visa/MasterCard/CUP Tokenization Services for multiple wallet providers: Implementation of Visa, MasterCard and CUP tokenization services with Apple Pay & Samsung Pay as wallet providers
- Core Banking Interface Migration from legacy proprietary message to ISO message protocol: As part of this project migrated the interface between Euronet & bank’s core banking system from legacy proprietary message to ISO message protocol
- Contactless EMV Debit Card Issuance (Visa/MasterCard): Handled the program to implement contactless Visa debit card issuance setup for bank’s multiple country systems
- ATM EMV Acquiring: Lead the program for providing EMV acquiring services on bank ATMs for multiple international and national card schemes
- White Label ATM Deployment Program: Worked as project manager as well as consultant for execution of White Label ATM program and ongoing improvements in operations (MEPS)
- ATM DCC implementation, ATM access fee implementation, Limit setup
- Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
Service Level Manager
NCR Corporation
07.2000 - 01.2008
- Responsible for the strategic long term relationship, including the contract renewal process.
- To manage the Outsourcing Contract performance commitments over the term of the contract including contract change management, billing and problem resolution, service level performance and measuring for customer delight.
- Single point of contact for customer to ensure customer satisfaction by responding to all escalations regarding services.
- To conduct regular monthly service reviews with the client and arrange such other commercial, strategic or technical reviews as may be required from time to time
- Pre-sales support and collaboration with the account team to provide consultancy to the team on service deliverables, resource requirements etc.
- Monitor SLA performance against target for territory
- Undertaking statistical analysis on various metrics driven and Root Cause Analysis of outliers and driving standardization using quality tools.
- Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members for ensuring productivity and quality targets.
- Preparing performance reports to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters.
- Assist TM in hiring activities, including headcount approvals, job postings, interviewing, selection, and on-boarding activities
- Managing customer training programs for the location
- Tracking and managing AMC as well T&M (Out of scope activities) payments collections from assigned accounts.
- Manage accounts receivable issues
- KEY PROJECTS
- TIS for SBI & associates, UTI, IDBI, and BOB: Played a key role of project in charge for the sites in Maharashtra. Total implementation services project involved complete ATM site setup for the bank right from providing civil work, electrical cabling, Air conditioners, UPS as well as networking for ATM. I was responsible for coordination and management of multiple vendors for completion of sites as per target dates & timely revenue collection from customer.
- Internetworking for Oriental bank of commerce and Bank of Baroda: I was responsible for leased, BRI PRI lines installations, modems and Cisco router configurations and acceptance test procedures for the branches in Maharashtra.
- Installation and implementation of checkmark solutions: Worked as site in charge for this project which included site preparation as per specifications, installation of 7780 IP transport hardware with Checkmark software and conducting testing and acceptance procedures for clients HDFC and ICICI Bank
Field Service Engineer
Diebold HMA
01.1999 - 06.2000
- 24x7 support for ATM’s
- Site designing, installations and commissioning of ATM machines.
- Collection of payment towards annual maintenance contract.
- Onsite training to customers.
Education
Post-Graduation Diploma in Business Administration (Marketing) - Marketing
Diploma in Electronics and Radio Engineering - Electronics Engineering
06.1995 - 05.1998
Skills
Global Account Management Expertise
Program Management Expertise
Project Management
Service Delivery Management
Debit Card Life Cycle Management
Euronet ITM Transaction Processing
Euronet Renaissance Transaction Switching Platform
Euronet Transaction Reconciliation Tools
API development in JSON and XML based programs
Experience with AANDC, DDC and XFS MVS
Experienced with Microsoft Project Professional
JIRA Project Management & Issue Tracking
Project delivery using Agile principles
Career Growth Path - Functional Technology Prowess
- Debit Card Life Cycle Management covering issuance, embossing, replacement & renewal.
- Main frame AS400, Linux based transaction switching platforms, JSON, Java based API development.
- ATM Driving, AANDC, DDC, XFS Based MVS.
- Integration with MC, Visa, Regional Card Schemes ISO8583 based integrations.
- Card scheme certifications, Visa, MC Testing Simulators, JIRA, Microsoft Project.
Certification
Program Management Professional (PgMP)
Profile Summary - Summary
- Goal oriented professional with a technical background who thrives in a fast paced constantly changing and challenging environment.
- Superb track record of managing service delivery portfolio covering complex programs/projects in Banking Domain by managing stakeholder expectations and taking full responsibility of delivering project objectives.
- An experienced leader who enjoys challenging, diverse roles and working with technical experts from the industry.
- Successful in managing high volume revenue accounts for major client portfolios with complex service delivery portfolio.
- Skilled in driving technology program/project teams with full insight over P&L, achieve improved performance, effectiveness, efficiency and minimized risks.
- Strategist with analytical abilities to come up with decisions based on the inputs & situation on hand.
- A critical thinker with strong business acumen and constant eye on benefit realization.
- Instrumental in setting up best practices in Program/Project management, operations, change management and services account management.
- Strong people management skills with proven ability to motivate, lead & direct cross functional teams to achieve desired objectives.
- Well versed with multiple Project Management Methodologies including Agile, Traditional Waterfall and Kanban.
- Respected for ability to build customer trust with persistence and strong work ethics.
- Excellent customer interaction, presentation, written and oral communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner.
Timeline
Senior General Manager-Technology - Euronet Worldwide
02.2008 - Current
Service Level Manager - NCR Corporation
07.2000 - 01.2008
Field Service Engineer - Diebold HMA
01.1999 - 06.2000
Cusrwo Wadia Institute Of Technology - Diploma in Electronics and Radio Engineering, Electronics Engineering
06.1995 - 05.1998
Symbiosis Institute - Post-Graduation Diploma in Business Administration (Marketing), Marketing